Doha, 30 June 2019: Vodafone Qatar today inaugurated its new local call centre located in the Al Sadd Area. The state of the art call centre will provide 24 hours a day, 7 Days a week end-to-end support for Vodafone Qatar’s customers over all its contact channels.
The new call centre is staffed with highly trained agents that have received the highest levels of customer service training, whom will manage the inquiries and requests of the Company’s consumer and enterprise customers segments. Another distinctive feature will be telesales service to ensure customers are offered the best deals to enjoy Vodafone Qatar’s products and services.
Inaugurating the new centre, Mr Khames Mohammed Al-Naimi, Chief Human Resources Officer said, “We are delighted to open our new modern call centre in Qatar. Vodafone Qatar has been always dedicated and committed to deliver a high quality customer service on a daily basis and this call centre was designed using best practices to ensure just that.”
The call centre features an open environment offering excellent working facilities for all customer care staff with state of the art soundproof work stations. The office set up is completely wireless and agents are provided with the latest high tech headsets with noise cancellation and sound optimisation. The centre also houses a dedicated training facility, a cafeteria and prayer facilities for all customer facing staff. This world-class facility also offers online and classroom training with an innovation area designed to brings new ideas into Vodafone Qatar’s business
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About Vodafone Qatar P.Q.S.C
Vodafone Qatar P.Q.S.C. ("Vodafone Qatar") provides a comprehensive range of services including voice, messaging, data, fixed communications, IoT and ICT managed services in the State of Qatar, for both consumers and businesses alike. The Company commenced commercial operations in 2009 and has 1.7 million customers as of 31 March 2019. Its state-of-the-art network infrastructure is expanding to cover key locations in the country with fibre connectivity and 5G, along with an extensive digital ecosystem, which will contribute to Qatar's continued growth and prosperity. Vodafone Qatar’s vision is deeply rooted in its mission to connect today’s ideas with the technologies of tomorrow by pioneering digital innovation and becoming people’s first choice in telecom and digital services. Please visit www.vodafone.qa for more details.
For press enquiries, please contact:
Lana Khachan
Head of Communications, Vodafone Qatar
E-mail: lana.khachan@vodafone.qa