DOHA, Qatar, 3 August, 2024: In line with Vodafone Qatar’s recent signing of a Memorandum of Understanding (MoU) with Qatar Charity, the company successfully delivered its first ‘Better Connections’ Training course focusing on Customer Service and Retail Skills.
The first course of the series featured interactive discussions, case studies, and various practical activities tailored for the employees at Qatar Charity.
Led by Mahmoud Reda, Talent Development Manager at Vodafone Qatar, the course emphasised the importance of effective communication and offered professional tips on how to deal with customers. It also provided attendees with the different customer behavioral styles, how to make an emotional connection with various customers, problem solving techniques, and more.
Ali Atiq Alabdulla, Head of Media Relations and CSR commented, “In line with Vodafone Qatar’s Corporate Social Responsibility Program, it was an honor to work closely with Qatar Charity to adapt and adopt new ways of working and communicating. Through this course attendees were able to understand the framework for customer relationship management, and best company practices, which they will be able to implement in the future.”
Mr. Ali Al-Gharib, Director of the Resource Development department, expressed gratitude to Vodafone Qatar for offering the courses as part of the Memorandum of Understanding between the two organizations. He emphasized Qatar Charity's commitment to providing its employees with the expertise and skills commonly found in private sector institutions.
To find out more about Vodafone Qatar’s Corporate Social Responsibility Programs, please visit: https://www.vodafone.qa/en/about-us/csr
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About Vodafone Qatar P.Q.S.C
Vodafone Qatar P.Q.S.C. (“Vodafone Qatar”) provides a comprehensive range of services including voice, messaging, data, fixed communications, IoT and ICT managed services in the State of Qatar, for both consumers and businesses alike. The Company commenced commercial operations in 2009 and has 2.1 million mobile customers as of 31 March 2024. Its state-of-the-art network infrastructure is expanding to cover key locations in the country with fibre connectivity and 5G, along with an extensive digital ecosystem, which will contribute to Qatar’s continued growth and prosperity. Vodafone Qatar’s vision is deeply rooted in its mission to connect today’s ideas with the technologies of tomorrow by pioneering digital innovation and becoming people’s first choice in telecom and digital services. Please visit www.vodafone.qa for more details.
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Mediarelations.qatar@vodafone.qa