All relevant definitions in the Vodafone Terms and Conditions shall apply.
Our Customers’ focus on Numbers is fundamentally important to us and so is the proper administration and utilisation of such Numbers. Vodafone Numbers will only be assigned to Customers through online reservation and retail stores and Number auctions, which we may conduct from time to time. Below is Vodafone’s policy on the allocation of Numbers to our Customers.
All numbers are the property of the State of QATAR. ictQATAR may, when necessary, make changes to the numbers allocated and assigned to Vodafone. Vodafone may need to withdraw or make changes to the numbers assigned to Customers in the event of any such action by ictQATAR. The Reservation Charge paid for a number entitles the Customer only to the use of the number. The ownership of the number remains with the State of QATAR under the administrative control of ictQATAR.
Every Customer that joins Vodafone is entitled to a free number which Vodafone will assign to the Customer with no Reservation Charge.
Every Customer can request a specific number that is of importance to the Customer. This can include for example date of birth, car licence plate, name or surname of the Customer. Vodafone will collect a Reservation Charge for this number request. This number is special for the Customer and We are delivering the service of searching and provisioning this number for the Customer. The reservation charge for My Number is QR500.
These are rare and exclusive high-value numbers that are easy to remember. Every Customer has a choice to reserve any of the available Star Numbers. Vodafone will collect a Reservation Charge for these numbers. Vodafone has created tiers of numbers with different Reservation Charges together with an external partner who has global experience in this area. Numbers price starts from QR500 till QR1,000.000.
Customers will be able to search for a My Number or Star Number on Our website, www.vodafone.com.qa or in our Retail Stores. A Customer must pay the full Reservation Charge at the point of online reservation if the Reservation Charge for the number is less than QR 40,000.
If the Customer reserves a Vodafone number online and the Reservation Charge for the selected number exceeds QR 40,000 the Customer can choose to either pay for the full Reservation Charge online or make a partial payment of QR 25,000 with his or her credit card at the moment of the online purchase; and pay the remaining amount to the courier by cheque at the moment of delivery of the Welcome Pack. All number reservations made in the Retail Stores and at number auctions must be paid in full at the time of reservation.
All Prepaid and Postpaid numbers booked through online reservation can be collected from the selected Vodafone Store within 3 working days from the date of the order.
Any reserved number must be assigned to an active Vodafone pricing plan. If the Customer cancels the pricing plan, the number will be deactivated and made available for reservation after 180 days from the date of cancellation. A Customer can contact us on our call centre number 800 7111 or 111 from a Vodafone mobile or visit one of our Retail Stores to reactivate the number within this 180 day period.
As the use of numbers is tied to a price plan a number cannot be transferred to another Customer without the pricing plan. When a Customer decides to transfer a number to a third party, the Customer must visit one of our Retail Stores for further information on how to initiate such transfer. All outstanding amounts due on the account must be settled prior to the transfer of number taking place and any remaining balance on the account will be lost upon transfer. Freedom customers may need to deactivate the roaming service 45 days prior to the transfer or number request is processed; therefore no roaming will be available during the 45 days. Vodafone will charge QR50 to affect the transfer of number request.
Customers can return reserved numbers within 7 (seven) days after reservation. The Customer should inform us by calling our Customer care number 800 711 or 111 from a Vodafone mobile. We will offer the Customer a number of the same value and should the Customer still request a refund, We will process the refund for the paid Reservation Charge to within 7 (seven) days of return of the number.. If the Customer does not want to reserve another My Number or Star Number we will assign a Free Number to the Customer for the continued use of the pricing plan.
The paid Reservation Charge shall not be refundable for any Number reserved during a charity event or during a time where Vodafone clearly communicates to Customers that the Reservation Charge will be donated to charity.
If ictQATAR decides to re-allocate numbers; re-assign numbers, or change the national number plan, We will offer the Customers with Star Numbers or My Numbers similar numbers to the one the Customer had originally reserved.
In cases where the Customer does not want another similar number, We will offer the Customer a fair compensation. The level of compensation will be reduced pro-rata to the length of time that the Customer has used the number during a 4 year period at which time the number value will be reduced to zero.
We will notify the Customers of any changes to this Policy and to any changes to Vodafone Qatar’s approach to Numbers, including if ictQATAR has decided to re-allocate Numbers, re-assign Numbers, or change the national number plan used in Qatar.
1. There are different reservation charges for different Star Numbers. You can find out the reservation charge for the Star Number from our website at www.vodafone.qa or any of our retail stores.
2. The reservation charge you pay for a Star Number entitles you to use that number however all mobile numbers belong to the State of Qatar. The Communications Regulatory Authority (CRA) may withdraw, suspend or change numbers at any time. If this happens, we will give you at least 30 days’ notice.
3. On successful purchase, the Star Number must be assigned to an active Prepaid Plan or Postpaid Plan. If You cancel your Prepaid or Postpaid Plan or terminate your line after 180 days the Star Number will be made available for others to reserve. If your Star Number has value of more than QR 1500 you can claim this number back within the 180 days at no charge.
4. You can request for a refund of the Star number within seven (7) working days from the date of purchasing the Star Number in line with our Number Policy on our website ( www.vodafone.qa ) and at our stores.
5. If you transfer the Star Number you will not have any claim or right whatsoever on the Star Number going thereafter.
6. If you transfer the Star Number under another individuals name (belonging to the Donor) after he was ported out, then on repatriation of the number, the new owner of the number (last registered in Qatar ) can claim the Star Number provided they pay in full for the number, within 180 days of repatriation. The Original owner who ported out will not take the number as long as he is not the last registered in Qatar.
7. As per the approved Mobile Number Portability’s (“MNP”) Code of Conduct, all repatriated Vodafone Star Numbers which have been transferred back to Vodafone pool can only be claimed, for free, by the Original Vodafone Qatar customer within 180 days of repatriation and if the number is not transferred to another customer by the other service provider. Failing to claim within 180 days will mean that Vodafone can automatically re-use the number as required.
8. The minimum contractual period for Star Numbers worth 1500QR and above shall be one (1) year at the time of purchase (“Agreed Period”). Cancellation of the Service prior to that time will result in applicable pro-rated charges due and payable for the Agreed Period.
9. If You are a Postpaid customer, and You have received a discounted or free Star Number from Vodafone then You can upgrade to a higher plan immediately. However You can only downgrade to a lower Postpaid Plan after the 3 months lock in period but within the same Postpaid plan family e.g. within the Red portfolio or Flex plans. If You choose to move to another Postpaid Plan Family, migrate to Prepaid, Transfer their number or port out within 1 year of joining then you will need to pay for the prorated charges of the Star Number.
10. Customer purchasing the numbers online confirm that they do not have more than five (5) numbers under their QID which is a requirement under local laws.
11. If Customer has more than five (5) numbers their payment will be refunded and they will not be entitled to the number(s).
12. If Customer buys more than one (1) number and can only have one (1) more number then the customer can within 5 days chose the one (1) number they want to keep and forfeit the others.
13. Numbers cannot be kept for unlimited period of time therefore, Customer must collect the number purchased online are within five (5) days after which the number(s) will be reassigned and the total amount paid will be refunded.
14. All refunds shall be made within 15 days without any further liability.