*For landline calls as of 1 July 2020
*same ID documents that were presented when applied with the previous provider
All required forms to switch your Home number are available at your nearest Vodafone Store
*same ID document that was presented when applied with the previous provider
All required forms to switch your Mobile number are available at your nearest Vodafone Store
How can I switch my fixed number to Vodafone?
If you are switching a Business number, simply call 40010100 or contact your Account Manager. We’ll take care of everything and get you connected.
If you would like to switch your home number, please visit any Vodafone Store.
Who is eligible to switch their fixed number?
All fixed service customers within the coverage area. You can check if your area is covered by contacting 40010100 for Business customers or calling the Vodafone call center at 800 7111 for Home customers.
Does my area allow me to switch my fixed number?
Business customers can find out the areas which are available by contacting 40010100 or their Account Manager.
Home customers can find out by visiting a Vodafone Store or calling our call center at 800 7111
How long does the process take?
Depending on the type of connection needed, the process can take 1 to 2 weeks.
What documents are needed to make the switch?
For Business numbers: you’ll require your Commercial Registration (CR), authorized signatory QID, Kahramaa number and a filled out port in form
For Home numbers: you’ll require the QID or Passport registered with your existing operator, your Kahramaa number or home address and a filled out port in form
How and when can I cancel my switching process?
You can cancel your network switch within 24 hours of receiving your port-in acceptance notification via SMS.
What happens to the add-ons I have on my original number?
You will need to subscribe to new add-ons after your switch is complete.
Will I receive a new SIM card?
This does not apply to fixed lines. Vodafone will install your new fixed connection for you.
Who do I contact if I have any issues?
Business customers can contact 40010100 or their Account Manager.
Home customers can visit a Vodafone Store or contact our call center at 800 7111