Who can subscribe to the OSNtv Service?
Customers with a Vodafone Home Fiber broadband connection are eligible. The service is available over fiber via LAN or Wi-Fi and operates exclusively within Qatar.
How do I access OSNtv through OSN+ App on TV?
Customers on eligible 1Gbps plans can access OSNtv Lite directly through the OSN+ App on a compatible TV, without requiring an OSNtv STB.
Do I need an OSNtv box if I am on a 1Gbps plan?
No. Customers on eligible 1Gbps plans can access OSNtv Lite through the OSN+ App on a compatible TV without an OSNtv STB.
If you prefer to use an OSNtv STB, you can purchase one from Vodafone, subject to availability and the applicable terms.
Can a 1Gbps customer purchase an OSNtv STB?
Yes. Customers on eligible 1Gbps plans can purchase an OSNtv STB through Vodafone on a 12-month instalment plan. The monthly instalment will be added to your Vodafone bill.
The applicable STB price and monthly instalment amount will be communicated to you before purchase.
Is an OSNtv STB included with 2Gbps and higher plans?
Yes. Customers on eligible 2Gbps plans and above receive an OSNtv STB as part of their package, subject to the applicable Vodafone Home plan terms and equipment availability.
Can I use OSNtv outside of Qatar?
No, OSNtv is restricted to use within Qatar and requires an active Vodafone connection.
How do I install the OSNtv set-top box (STB)?
The STB is a plug-and-play device. Connect it to your Vodafone fiber connection via LAN or Wi-Fi. For assistance, contact Vodafone customer support.
Are there any free channels included with OSNtv?
Yes, some Free-To-Air (FTA) channels are available with the service.
Is there a minimum subscription period for OSNtv?
Yes, the minimum subscription term is 12 months. Early termination will incur a penalty as per Vodafone Home terms.
Can I record programs on my OSNtv STB or OSN+ App?
No, it is not possible or permitted to record any programs.
Are all channels age-rated?
No, not every channel is age-rated. Customers are advised to use the parental-locking features on OSNtv for controlling content.
Can I relocate my service if I move?
Yes, services can be relocated if your new address is in a Vodafone coverage area. You must give 14 days’ notice, and relocation charges may apply.
Can I request additional STBs for multiple rooms?
Yes, you can add multiple STBs. Each additional STB will have a separate 12-month minimum term and associated charges.
Are there restrictions on how I use OSNtv?
OSNtv is for personal, non-commercial use within Qatar. Unauthorized activities such as recording, editing, or redistribution are prohibited.
Can channel packages change without notice?
Yes, channels and packages may change without notice due to third-party content provider policies.
What happens to Video on Demand (VOD) content after purchase?
Rented VOD content is available for 48 hours from purchase. Bought VOD content is accessible as long as your OSNtv subscription is active. Upon disconnection, access to purchased content is lost.
Will I be charged for Rent and Buy content during the Try and Buy period if I decide not to continue the service?
Yes, if you use the Rent and Buy feature for TVOD content during the Try and Buy period, you will need to pay for the rented or purchased content, even if you choose not to continue the service after the trial ends.
What are the charges for OSNtv?
Charges vary based on your selected content and packages. Additional fees apply for VOD rentals or purchases.
How can I avoid unauthorized VOD purchases?
Set up a PIN code for secure transactions. Visit Vodafone OSNtv for guidance.
Are there any penalties for early termination of the service?
Yes, customers must pay the pro-rated remaining amount for the STB as per Vodafone Home penalty terms.
What happens if my STB is faulty?
Vodafone provides a limited warranty for STBs. Faults due to customer negligence or use or beyond the warranty period are not covered.
What should I do if I experience service interruptions?
While Vodafone ensures reliable service, interruptions may occur. Contact customer support for assistance.
Does Vodafone take responsibility for third-party services or content on OSNtv?
No, third-party services or content available through OSNtv are managed by external providers, and Vodafone is not responsible for them.
What happens if I misuse the service?
Misuse or unauthorized activities may lead to suspension or termination of your OSNtv subscription. Legal actions may also be taken in cases of piracy or intellectual property infringement.
Are my personal details protected under this service?
Vodafone handles your information according to the Vodafone Privacy Policy, which can be accessed on our website.
Can I watch OSNtv on my mobile device?
Yes. You can use your eligible OSNtv account to access content through the OSN+ App on supported mobile devices, subject to device compatibility and the applicable OSNtv subscription.
Your account can be registered on up to five compatible devices, with a maximum of two simultaneous streams.
Can I use my OSNtv box in a different location?
No, the OSNtv box is designed to work exclusively on the Vodafone Qatar network and only within the State of Qatar.
How can I upgrade my OSNtv plan?
Upgrading your OSNtv plan is easy! Simply call our customer care team and request to upgrade from OSNtv Lite to OSNtv Premium.
These FAQs aim to provide clarity and enhance the customer experience for the OSNtv which is bundled with Vodafone Home broadband. Find out what OSNtv has to offer here or get started with your GigaHome journey here.