Customers subscribing (“You/Your”) to the OSN TV Service (“OSNTV/Service”) which allows You to access the list of Channel(s) and VOD offered by Vodafone Qatar P.Q.S.C (“Us”/ “We” or “Our” or “Vodafone”) agree to be bound by the following:

• To subscribe to OSNTV, You will need to have a Vodafone fibre home connection. The OSNTV service is available on Fiber over LAN and Wi-Fi. The Service will only work inside Qatar and while on a Vodafone connection.


• The OSNTV Set Top Boxes provided by Vodafone (“STB”) is a plug and play device, customers must connect the STB device to Vodafone Fiber either by LAN or Wi-Fi for the STB to work. If You require assistance to install the STB, You may contact Vodafone customer support to assist.


• You will receive some Free To Air (“FTA”) channels.


• You will only use the Service for personal and non-commercial purposes within the State of Qatar. Public viewing or any other unauthorized use is strictly prohibited.


• You must not or authorise or assist any third party to:
  1. copy (except as permitted by law), record, edit, redistribute or relay the whole or any part of materials included within the OSNTV; or
  2. sell or make any charge for watching or using any part of OSNTV Service; or
  3. use the OSNTV for any improper or unlawful purpose; or
  4. access the Service or stream any content available via the Service from any device which is located outside of the State of Qatar;
  5. attempt to, reverse engineer, decompile, disassemble, adapt, modify, copy, distribute copies, download, upload, or attempt to engage in hacking to access the Service or to reproduce, lend, hire, rent, perform, sub-license, make available to the public.


• The minimum period of subscription for the Service is twelve (12) months from when We set up your connection to our Services to be available for Your use. (“Minimum Term”). In the event You terminate the Service in whole or in part and for any reason whatsoever during the Minimum Term, You shall be liable to pay Vodafone the remaining pro-rated amount for the STB as set out in the GigaHome penalty terms.


• Subject to paying the amount set out in clause above, in case of termination during the Minimum Term, You can cancel the Service at any time by calling our Customer Care team on 111 or 8007111 (or +97477007111 if roaming) from your Vodafone mobile or by visiting one of our stores. You must ensure that all outstanding payments are paid before disconnecting your account.


• We may suspend or end the Service at any time if you breach any of these OSNTV Terms and Conditions and/or the Vodafone Qatar Giga Home Consumer Fixed Terms and conditions or if any of our licenses is ended or suspended or if we terminate any of our contracts with Our third-party service providers.


• You will follow our reasonable instructions concerning Your use of the Service. You may be required to reimburse Vodafone Qatar (“Us/We”) for any losses, costs and expenses which we incur as a direct result of the misuse of the OSNTV by you or any one you have allowed to use the OSNTV on your compatible device.


• For technical reasons, We may have to upgrade the OSNTV STB’s software and this may affect any content you have recorded on your OSNTV STB. We will endeavour to give as much notice as possible before any upgrades.


• The catch up and restart function of your TV decoder may not be available for every Channel or TV show.


• Not every Channel is age-rated. We are not responsible for the suitability of unrated TV content. You are responsible to use the parental-locking or rental-locking function on OSNTV properly.


• We are not responsible for the TV content, or the programming information, or any changes to it. We (or other people or organisations who provide the content) may, at any time and without notice, change TV channels and channel packages, and remove programmes or parts of programmes which have been previously advertised as available.


• We may block or withdraw access to certain applications, capabilities, features or functions for legal or regulatory reasons.


• You shall pay the Charges for the Service in accordance with the terms and conditions of the Vodafone Qatar At Giga Home Consumer Fixed Terms and condition and the plan You have subscribed to. You agree and acknowledges that any transactional video on demand (VOD) available to You rent or buy, is provided by third party content providers, which will require from You additional charges. Charges for the Service may vary from time to time and based on which content. By continuing to use the Service, You are accepting these charges and any price changes.


• Not all content available to you in your package will be available to you as part of the On Demand Service. The catalogue of content available to you is also subject to availability and our licensors/content providers’ rights. We reserve the right to withdraw and/or remove any content on our On Demand Service at any time without notice to you. Access to our On Demand Service is a complimentary service which may be withdraw at any time without notice to you.


• We will charge you for any VOD content You rent using the Service. To avoid unauthorised use, You should set up a PIN code (for more information please go to www.vodafone.qa/OSNTV. VOD rent content is only available for 48 hours from when you confirm the purchase. You can play the content as many times as you want during the 48 hours.


• We will charge you for any VOD content You buy using the Service. To avoid unauthorised use, You should set up a PIN code (for more information please go to www.vodafone.qa/OSNTV. VOD bought content is available as long as your subscription is active on OSNTV through Vodafone Giga Home connection, and You will lose access to this content upon disconnecting Vodafone Giga Home connection. By continuing to use the Service, You are accepting these charges and losing the right to access this content upon disconnecting Vodafone Giga Home connection.


• If You use the Rent and Buy feature for TVOD content during the Try and Buy period, You will be required to pay the applicable charges for the rented or purchased content, even if You choose not to continue the service after the Try and Buy period ends.


• You agree and acknowledge that if you plan to relocate to different premises after the installation of any Services, the Services may only be relocated if the new address is in an area in which we provide the relevant Services. You must provide at least 14 days’ notice before the expected moving date and provide full details of the new premises for evaluation. There may be Charges for relocating Services. Any Charges will be disclosed to you prior to relocating the relevant Service.


• You may have access to third party applications (Third Party Apps) on the STB via the Google Play Store. We make no representations or warranties in respect of such Third Party Apps, including the availability, performance, customer support, content contained within such Third Party Apps, or any consents and licenses that may be required for the availability of such Third Party Apps. In order to access the Third Party Apps you will need to sign-up to and accept the relevant licence agreements with Google Play Store and/or the Third Party App’s licence agreement (if one is provided).


• You acknowledge and agrees that each Third Party App will be responsible for its own compliance with Google Play Store’s requirements for it to be made available and this is not within our control. We will not provide any account management services (including any password sharing, troubleshooting or other issues) required for any Third Party App.


• You agree that your use of any Third Party Apps is at your own risk. It is your responsibility to review the terms and conditions, privacy policies, and any other relevant information provided by the developers of Third Party Apps.


• We make no representations or warranties of any kind, either express or implied, regarding the reliability, accuracy, or availability of Third Party Apps, and disclaims any responsibility for the consequences of using such applications.


• Multiroom users (customers who request and have more than 1 STB in their home), acknowledge that Primary STB and Secondary STB do not have to have the same pack subscription. Multiroom users confirm that they will be charged for the secondary room as indicated for the service upon subscription. and acknowledge that each secondary room will have 12 month min period from the installation date of that secondary STB.
  • Additional STB for Lite: 40QR per month
  • Additional STB for Premium: 60QR per month


• You agree and acknowledges that:
  1. The Channel and the Services acquired and/or distributed by OSNTV STB are the intellectual property of Vodafone or Vodafone third party supplier.
  2. All present and future copyrights, trademarks, designs rights, patents, and any other intellectual property rights (registered and unregistered) in and on the Service is owned and or controlled by Vodafone or a third-party provider. Nothing in these OSNTV Terms and Conditions grants You a right or license to use any trademark, design right, patent, or copyright material owned or controlled by Vodafone or any third party except as expressly provided in the Conditions.
  3. You will be responsible for any claims made against Vodafone for losses Vodafone may suffer because of actual or claimed intellectual property infringement committed by You or any other person in relation to the Services, and for which the Customer hereby indemnify Vodafone to the full extent of such loses.
  4. You acknowledge that subscription to different TV packs, means You will have different channels. For example, Customers on Premium Pack will have all channels, while customers on Lite pack will have pre-selected channels. Customers on Lite Pack will have fewer channels.
  5. You acknowledge and agree that Vodafone may share your personal information, including but not limited to your name, contact details, and subscription details, with OSN for the purpose of registering you for the OSNTV Service and facilitating its provision. All such data sharing will be conducted in accordance with Vodafone’s Privacy Policy and applicable data protection laws. For more information, please refer to the Vodafone Privacy Policy available on our website.
  6. In case of changing from the Premium Package to the Lite Package, then all reminders, favorites Channels and/or other selections made will be removed. However, if an upgrade from the Lite Package to the Premium Package is permitted, then all selections will remain.
  7. You agree and acknowledge that Vodafone reserves the right to monitor the content of the Channel(s) provided by Vodafone and Vodafone may at any time reserves the right to block or censor images or audio that are considered inappropriate under local standards without the Customer approval and without any liability to the Customer whatsoever.


• We are not responsible for the content, Channel, Service, the programming information, or any changes made to it whether by Vodafone or third party. We (or other people or organisations who provide the content) may, at any time and without notice, change TV channels and channel packages, and remove programmes or parts of programmes which have been previously advertised as available.


• The Services are embedded with technology that Vodafone can use to identify any unauthorized use or illegal copying of any television programming (or other content) received by the Customer through the Customer is subscription. In the event that Vodafone is able to identify that You are the source of any illegal copying or unauthorized reception of programming or Channels delivered to You under the Services, reception of programming or Channels, Vodafone shall be authorized without notice to: (i) suspend and/or terminate this Agreement in whole or in part; and (ii) shall co-operate with (including by providing the Customer details and Address) any owner/ licenser of copyright in the illegally copied program or channel for the purpose of reporting to the police and prosecution of such offence.


• The Services are provided “As Is”. You understand and agree that, except as expressly set for, We make no warranties or representations whatsoever regarding the services and specifically disclaims any and all warranties whether expressed or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose with respect to the services or other tangible media and documentation, operation of the services and any particular application or use of the services.


• Vodafone disclaims all warranties and indemnities with regard to third party service. Vodafone will not be liable for any charges or other fees payable by the Customer to any service provider for use of the services as may be required to access the Services.


• Vodafone shall not be responsible or liable to Customer for any content included in the channels forming part of the Service, and Vodafone shall not be responsible or liable for either monitoring or regulating content transmitted on these channels. Vodafone Shall not be responsible or liable to customer for any modification or editing of any content originally transmitted by the content owners.


• We reserve the right to change these OSNTV Terms and Conditions from time to time including the Channels available, the Charges, the packaging of channels and/or to remove programs or parts of programs previously advertised as available and without any prior notice to the Customer. In the event that We do so, We will always have the most up to date terms and conditions on Our website (www.vodafone.qa/OSNTV). Your continued use of the Service will constitute your acceptance of the new terms and conditions.


• Customer confirms and acknowledges that without prejudice to any termination right, Vodafone may suspend any Subscription or any Services by providing notice to the Customer for compliance with legal or regulatory directives or obligations or potential infringement of third-party Intellectual Property rights which require immediate suspension.


• The maximum aggregate liability of Vodafone arising out of, or in connection with the use of the Services by the Customer shall in no event, exceed the total fees paid by the Customer to Vodafone for the Services in the month in which the circumstance arose, as specified in the applicable invoices. Vodafone shall in no event be liable for any indirect or consequential loss including any financial loss or damage that may be suffered by the Customer as a result of alteration, renaming and/or changing of the any channels therein


• We will not be liable for any actions, claims, loss, proceedings, damages of any nature whatever (whether direct or indirect) in connection with any third-party products and services that you have access to by using our OSNTV Services. We shall not be liable to you or be deemed to be in breach of this Agreement by reason of any delay in performing, or any failure to perform by any such third-party products and services.


• While we strive to provide a seamless experience, the nature of the OSNTV Service means there may be occasional interruptions or issues beyond our control. We appreciate your understanding and patience in such situations.


• Customer acknowledges that the provision of unauthorized access to the Channels or any program other content on the Channels through any means is an illegal act that causes Vodafone considerable damage. In the event that Vodafone determines that Customer is engaged in the unauthorized access/distribution of the Channels or any part thereof at any time, Vodafone is authorized to immediately terminate the Customer access to the Channels due to piracy.


• Vodafone will remain authorized to charge the Customer for the balance of the Subscription and Packages due for the remainder of the Initial Term or any Renewed Term and under no circumstances will the Customer be refunded any part of the Subscription and/or Package. If the Customer Service is terminated due to the Customer’s engagement in the unauthorized access/distribution of the Channels.


• Vodafone reserves the right to refer the Customer to the relevant authorities for criminal prosecution, including imprisonment and fines, in accordance with the law or to take any other action that is legally available to compensate Vodafone for the Customer actions.


• Vodafone’s use of Your personal information is governed by these OSNTV Terms and Conditions and by the Vodafone Privacy Policy, which can be accessed on our Website.


• You will not and will ensure that any third party do not tamper with or attempt to repair or service the STB or allow any party other than Vodafone to do so. Any attempt to do this may invalidate the manufacturer’s warranty.


• You will not sell any STB, place a charge on it or otherwise dispose of it. Vodafone’s supply of STB shall be subject to availability. We will provide you with a limited warranty for STB. Where STB becomes faulty for reasons other than through your acts, omissions or misuse within the limited warranty period, we will repair or replace the STB in accordance with Vodafone’s repair policies.


• Vodafone will not be liable If any defect arises as a result of fair wear and tear over a period of 12 months, wilful damage, negligence, or abnormal storage or working conditions. These OSNTV Terms and Conditions shall be governed by and construed in accordance with the Vodafone Qatar Giga Home Fixed Terms and conditions. If there is any inconsistency between these OSNTV Terms and Conditions and any part of the Vodafone Qatar Giga Home Fixed Terms and conditions the provisions of these OSNTV Terms and Conditions shall take precedence.


• To help resolve any issues you might face, Vodafone's technical team may need to remotely access your OSNTV Set-Top Box (STB) for troubleshooting. You’ll see a message on your TV screen asking, “Start recording or casting with ICX?” Please accept this prompt to allow us to identify and fix the problem quickly and efficiently. In addition to the above conditions, you are accepting OSN’s OSNTV terms and conditions, as set out here: Customer Terms and Conditions | OSNtv Qatar

Postpaid Terms and Conditions for Consumer

Definitions: 

Agents	Any distributors, non-Vodafone Stores or others we have been appointed to sell our products and services.
Agreement	The legal contract between you and us, made up of these terms and conditions, any specific terms and conditions which apply to particular products and services you use and any policies or procedures published on our website.
Billing cycle	The period of time between the bills. Billing cycle will begin on a specific day each month, and will continue until the same day of the following month (For example, the first day of the month until the first day of the following month.) the number of days in the billing cycle change, according to the number of days in the month. You will be notified of your billing cycle when you subscribe to a monthly subscription service from Vodafone.
Business day	Any day except a Friday, Saturday or national public holiday in the State of Qatar.
Extras	Value bundles that you can purchase in addition to your Postpaid Plan.
Products and Services	The communication products and services, including, but not limited to, national and international calls and SMS (text messages), national and international MMS (multi-media messages, to send photos), mobile internet, roaming, Extras, and any other products and services we offer you.
Plan	Our pricing plans that are charged in line with our rate card.
Rate card	The list of all our prices for our products and services.
SIM card	The card included in your Welcome Pack to be inserted in your phone. The card contains your mobile number and allows you to use our products and services.
We, us	Vodafone Qatar P.Q.S.C. (commercial registration number 39656, PO Box 27727, Doha Qatar)
Welcome Pack	The pack you bought which contains a Vodafone SIM card, mobile number and information on our products and services.
Postpaid	Our monthly post payment option in which you are billed for your account charges at the end of each bill cycle.

 

1. Start date and duration

a. This agreement starts when you put the SIM card into your mobile phone and use any of our products and services.

b. This agreement will continue until either of us end it as set out in this agreement.

c. The minimum contractual period shall be three (3) months (“Minimum Subscription Period”).  Cancellation of the Service prior to that time will result in applicable charges due and payable for the entire three month Minimum Subscription Period

2. Providing our products

a. We will take all reasonable steps to make our products and services available to you at all times, depending on the terms and conditions of this agreement.

b. Things beyond our control, including but not limited to acts of God, act of government or regulatory authority, war, riot or civil commotion, may sometimes affect the quality and availability of our products and services. We will not be held responsible for any harm or damage resulting from this

3. Using our products and services

a. You must buy a Vodafone Welcome Pack to use any of our products or services and you must be at least 18 years old to subscribe to our services.

b. When you buy the Welcome Pack from our stores, or receive the Welcome Pack if you have bought it online, you must provide us with a copy of your valid Qatari identity document or your passport and relevant business visa or resident permit page. The Welcome Pack will not be handed over if you cannot provide us either of these documents.

c. If you cannot personally receive your Welcome Pack, you must print off and fill in the letter of authorisation on our website (www.vodafone.qa) and nominate someone to receive or collect the Welcome Pack on your behalf. That person will only be able to receive the Welcome Pack if we have the letter of authorisation, together with both yours and the nominated person’s Qatari identity document or passport with a relevant visa or resident permit.

d.  By buying our products and services, you assure us that you:

• are buying them for your own personal use or, if you allow another person, including a person who is under 18, to use the products and services, that you are responsible for making sure that they use the products and services in line with the terms and conditions of this agreement;
• will not use the products and services, including mobile, internet and broadband, for any purpose that causes a nuisance or is abusive, offensive, illegal, fraudulent, or for any activities that are criminal under the laws of the State of Qatar;
• will not sell the products and services without our permission in writing; and
• will tell us, within seven (7) business days, about any changes to your customer information, by phoning our Customer Care team on 122 (or +97470201122 if roaming) from your Vodafone mobile, or by visiting one of our stores.

e.  As part of our products and services, we offer access to the internet. We are not responsible for, and do not approve, any website other than ours, including those which may have a link from our website, unless we say otherwise.

4. Postpaid

1. Customers will be able to make payment for this product via the following options:

• Retail stores: by cash or credit/debit card. 
• Customer care: only by credit card.
• Auto-payment: by registering your credit card or through a direct debit with banks that are approved by us.

5. Postpaid Account

 a. All your Postpaid connections will be part of an account.

 b. Your account can contain one or more connections.

 c. Primary Connection:

 Although your account can contain several connections, only one can be set as the Primary Connection.

• The Primary Connection will be the only connection in the account that will receive details on the account billing details and credit limit notifications.
• You may choose to replace a Primary Connection with another in the same account at any time by contacting us.

d.  Additional Connections: Your account may only contain one Primary Connection and up to four (4) Additional Connections, unless otherwise approved by us.

6. Plans

a. Each connection in your account (Primary and Additional Connections) will have a monthly subscription Plan. 

b. Your Plan will be renewed for all connections on your account on your bill cycle date.

c. The value of your Plan will be valid up until the end of each bill cycle. Any unused value will be forfeited at the end of the bill cycle.

d. If you subscribe to a Plan on a day that does not coincide with your bill cycle, the charges and value for your Plan will be pro-rated against your next bill cycle.

7. Extras

a. You may add Extras to each connection in your account.

b. Each Extra and the value it contains will be renewed on your bill cycle date.

c. The value of your Extra will be valid up until the end of each bill cycle. Any unused value will be forfeited at the end of the bill cycle.

d.  If you subscribe to an Extra on a day that does not coincide with your bill cycle, the charges and value for your Extra will be pro-rated against your next bill cycle.

e.  Some Extras may offer you a rate discount. A rate discount will offer a reduced price for outgoing/incoming calling, SMS/MMS or data usage. Details of rate discounts are set out in our rate card.

8. Billing

a. Bill cycle:
• We will assign a monthly bill cycle for your account.

• All your connections (Primary and Additional Connections) must be part of the same billing cycle.

b. Bill:
• We will issue a bill to you at the end of the billing cycle of your account.  The date your bill is generated is called your “Bill Issue Date”

• Bills are available in either paper or email mode; you are required to select only one (1) mode of dispatch.

  You will be able to change your desired dispatch mode by contacting Customer Care or visiting a Vodafone retail store.

• The bill will include a summary of the billed charges of your account and will contain advance charges for your next month’s Plan and Extra fees. You may also choose to receive a detailed bill of each connection in your account at no additional cost.

• You must pay the billed charges on your account within the specified due date mentioned on the bill; otherwise, the charges will become overdue.

• Any dispute in the billed amount must be reported to us within 45 days of the Bill Issue Date.  All billing related complaints must be raised by You within 12 months from the issue of Your Bill after which the complaint will become invalid.

• We reserve the right to suspend, restrict or disconnect the services where payment is overdue. The suspension, restriction or disconnection will take effect on all connections on your account.

•“Suspension shall be removed after settling the due amounts.

• Where payment is not received in full, we will end this agreement after 180 days from your Bill Issue Date and you will lose all connections (Primary and Additional Connections) on your account.

• We will send an SMS to your Primary Connection when the bill is issued and when payment is due.

• Customer bill will start from the date of activation.

 

9. Charges

a. You agree to pay us the relevant charges for the provision of the services, whether you or someone else use(s) the services.

b. All your account charges (including your Primary and Additional Connections) will be billed once a month on your bill cycle date.

c. Most charges will appear on the bill immediately following the time period in which charges were incurred. In certain circumstances (e.g. roaming charges), due to operational matters beyond our control, application of charges to your bill may be delayed. You are nevertheless required to pay all billed charges that are not in dispute when they fall due, as stated on your bill.

d.  Credit limit:

•   We will set a credit limit for the charges incurred on your account (this includes charges for your Primary and Additional Connections).

•    You may request to increase the default credit limit by either paying a deposit or providing your credit card details.

•    If you provide us with your credit card details for the purposes of increasing your credit limit, you agree that we may use your credit card details to recover any amounts on your account which remain unpaid 90 days or more after your Bill Issue Date.  We will contact you by SMS to inform you before we take any such action. 

•   If you reach or exceed your credit limit, your account (including all Primary and Additional Connections) will be blocked. The block will be removed upon settling all or part of the outstanding amounts.

•  Should the billed amount exceed the set credit limit due, you are still obliged to pay the full amount due for all charges incurred.

10. Deposits

a.  You may make a deposit against your account to:

•   Increase your credit limit, as set out in clause 10d above.

•   Enable roaming in some destinations where charging does not take place in real time. (The minimum amount to deposit for this is QR 2,000 or by providing a valid credit card).

b.  If you wish to retrieve your deposit, then we will apply it as a payment against any and all outstanding and future charges and return your credit limit and roaming settings to the default.

c.  Upon termination of this agreement, any remaining deposit will be refunded in full.

11. Numbers

a.  You can choose a free number (a mobile number that you do not have to pay a reservation charge for) or you can pay a reservation fee to reserve any of our available Star Numbers and My Numbers online or in our stores.

b. There are different reservation charges for My Numbers and Star Numbers. You can find out the reservation charge for the Star Number or My Number you want from our website at www.vodafone.qa or at any of our retail stores.

c.  All mobile numbers belong to the State of QATAR. Communication Regulatory Authority or CRA may withdraw, suspend or change numbers at any time. If this happens, we will give you at least 30 days’ notice. The reservation charge you pay for a Star Number or My Number entitles you to use that number, but it will still belong to the State of QATAR.

d.  All reserved numbers must be assigned to an active Plan. If you cancel your Postpaid Account or any Primary or Additional Connections or this agreement ends, after 180 days the number(s) will be made available for people to reserve.

e.  We can refund the reservation charge for Star Numbers and My Numbers in line with our Number Policy, which you can get from our website (www.vodafone.qa) and at our stores.

12. Roaming

a.  Roaming allows you to use our products and services when travelling outside Qatar.

b.  If you are roaming in countries where charges take place in real time, the charges will automatically be charged to your account.

c.  If you are roaming in countries where charges do not take place in real time, there may be a delay in us charging your account of up to 31 days. This will be reflected in the next relevant bill cycle.

d.  Customer can register for SIM remotely while roaming. However, SIM will work only once customer land in Qatar and get connected to a local network.

13.  Ending this Agreement

a.  We have the right to end this agreement if:

•  you break any of the terms and conditions of this agreement; or

•  our public mobile telecommunications licence ends.

If we are going to end this agreement we will tell you by SMS.

b. You can cancel this agreement at any time by phoning our Customer Care team on 122 (or +97470201122 if roaming) from your Vodafone mobile or by visiting one of our stores.

c.  You must ensure that all outstanding payments are paid before disconnecting your account.

d.  Where you have activated roaming in countries where charges do not take place in real time, you will only be disconnected 31 days after your request.

14. Lost, Stolen and Damaged SIM Cards

a.  If your SIM card is lost, damaged, or stolen, you must immediately contact our Customer Care team on 122 (or +97470201122 if roaming). We will then:

•   block the SIM card to prevent further calls being made; and

•   make any necessary arrangements for you to buy a replacement Welcome Pack at the standard retail price. (You may have to pay a delivery charge.)

b.  We may charge you for replacing and delivering the replacement Welcome Pack, according to the charges set out on our website (www.vodafone.qa).

15. Refunds and Returns

a.  We pay refunds for our goods and services in line with our Online Returns and Warranty Policy and our Retail Shop Returns Policy. You can get both of these from our website at www.vodafone.qa and our stores.

b.  We pay refunds for Star Numbers and My Numbers in line with our number policy which you can get from our website at www.vodafone.qa and from our stores.

16.  Accepting the Terms and Conditions of this Agreement

a.  When you put the SIM card into a mobile phone, or use any products and services, you will be considered to have accepted these terms and conditions. No terms and conditions other than those set out in this agreement, any specific terms and conditions which apply to particular products and services you use and any policies or procedures on our website (www.vodafone.qa/terms), are binding on us unless they are put in writing and signed by an authorised representative of ours.

17. General

a.  If you are not satisfied with any products or services, phone our Customer Care team on 122 (or +97470201122 if roaming) from your Vodafone number or visit any of our stores. When we receive your complaint we will investigate it and get back to you within a reasonable time.

b.  We can change these terms and conditions, including our Number Policy, from time to time. We will tell you about any changes within a reasonable time, by publishing the changed terms and conditions on our website (www.vodafone.qa/terms) or in any other relevant way available to us, including by SMS and voicemail.

c.  We can change our pricing and our rate card from time to time. We will publish the changes on our website (www.vodafone.qa) and we will tell you about the changes in any other way available to us.

d.  If there are any differences between the printed version of these terms and conditions and the online version of these terms and conditions available on our website (www.vodafone.qa/terms), the online version will apply.

e.  Where a product or service which you use has specific terms and conditions published on our website, those specific terms and conditions will form part of this agreement. If there is any difference between these terms and conditions and any other terms and conditions, then these terms and conditions will apply.

f.  How we can use your personal information is governed by this agreement and our Data Privacy Policy, which is on our website at www.vodafone.qa.

g.  We will not be liable for any loss or damage (including indirect loss) relating to the products and services except for any liability we have to accept by law.

h.  We will not be liable for any actions, claims, loss, proceedings, damages of any nature whatever (whether direct or indirect) in connection with any third party products and services that you have access to by using our Products and Services.  We shall not be liable to you or be deemed to be in breach of this Agreement by reason of any delay in performing, or any failure to perform by any such third party products and services .

i.  If any term or condition in this agreement is not valid or cannot be enforced for any reason, this will not affect the remaining terms and conditions, which will still apply.

Prepaid Terms and Conditions for Consumer Services

Vodafone general terms and conditions valid as of 1 June 2013.

Definitions:

Agents	Any distributors, non-Vodafone Stores or others we have been appointed to sell our products and services.
Agreement	The legal contract between you and us, made up of these terms and conditions, any specific terms and conditions which apply to particular products and services you use and any policies or procedures published on our website.
Business day	Any day except a Friday, Saturday or national public holiday in the State of Qatar.
Products and Services	The communication products and services, including, but not limited to, national and international calls and SMS (text messages), national and international MMS (multi-media messages, to send photos), mobile internet, roaming, Extras, and any other products and services we offer you.
Plan	Our pricing plans that are charged in line with our rate card.
Bonus	Bonus value given for free when you recharge a plan.
Extras	Value bundles that you can purchase in addition to your Postpaid Plan.
Rate card	The list of all our prices for our products and services.
Prepaid	Our pre-payment option which allows you to pay in advance by cash, credit or debit.
SIM card	The card included in your Welcome Pack to be inserted in your phone. The card contains your mobile number and allows you to use our products and services.
We, us	Vodafone Qatar P.Q.S.C. (commercial registration number 39656, PO Box 27727, Doha Qatar)
Welcome Pack	The pack you bought which contains a Vodafone SIM card, mobile number and information on our products and services.

 

1. Start date and duration

   a. This agreement starts when you activate any of our products or services on our network.

   b. This agreement will continue until either of us end it as set out in this agreement. 

 

2. Providing our products

   a. We will take all reasonable steps to make our products and services available to you at all times, depending on the terms and conditions of this agreement.

   b. Things beyond our control, including but not limited to acts of God, act of government or regulatory authority, war, riot or civil commotion, may sometimes affect the quality and availability of our products and services. We will not be held responsible for any harm or damage resulting from this.

 

3. Using our products and services

   a. You must buy a Vodafone Welcome Pack to use any of our products or services and you must be at least 18 years old to subscribe to our services. 

   b. When you buy the Welcome Pack in our stores, or receive the Welcome Pack if you have bought it online, you must provide us with a copy of your Qatari identity document or your passport. The Welcome Pack will not be handed over if you cannot provide us either of these documents.

   c. If you are buying our products or services for a company (including an organisation or institution) established under the laws of the State of Qatar, you must be authorised to do so. You will also need to provide a stamped copy of the company registration document.

   d.  If you cannot personally receive your Welcome Pack, you must print off and fill in the letter of authorisation on our website (www.vodafone.qa) and nominate someone to receive or collect the Welcome Pack on your behalf. That person will only be able to receive the Welcome Pack if we have the letter of authorisation, together with both your and the nominated person’s Qatari identity document or passport. 

   e. By buying our products and services, you assure us that you: 

• are buying them for your own personal use or, if you decide to transfer the products or services to another person, including a person who is under 18, that you are responsible for making sure that they use the products and services in line with the terms and conditions of this agreement;
• will not use the products and services, including mobile, internet packs, for any purpose that causes a nuisance or is abusive, offensive, illegal, fraudulent, or for any activities that are criminal under the laws of the State of Qatar;
• will not sell the products and services without our permission in writing; and
• will tell us, within seven business days, about any changes to your customer information, including your Visa or MasterCard credit card or bank account details by phoning our Customer Care team on 800 7111 or 111 from your Vodafone mobile, or by visiting one of our stores.f As part of our products and services, we offer access to the internet. We are not responsible for, and do not approve, any website other than ours, including those which may have a link from our website, unless we say otherwise..

 

4. Prepaid :You can recharge

   a. Prepaid Plan using one of the methods set out in clause 5(a)(ii).

   b. The balance included in your Prepaid Plan is available for you to use for a set period of time (the Validity Period). The Validity Period depends on which Prepaid Plan or Extra you purchase and is set out in our rate card. To find out how long the balance included in your Prepaid Plan or Extra will last, visit any of our stores or see our website.

   c.  If you do not recharge another Prepaid Plan within 120 days of the expiry of your balance, you will not be able to use any Vodafone Prepaid services. Any number associated with your connection will be deactivated and Vodafone reserves the right to reuse the number as it sees fit.

   d. You will be able to reactivate your mobile number within 180 days of the date you last recharged a Prepaid Plan. To do this you will need to call our Customer Care team on 800 7111 or 111 from your Vodafone mobile to unbar and reactivate your number.  

 

5. Payment 

   a. We accept the following payment methods:

       i. For Prepaid:

• In advance using:
  • Cash; or
  • Your credit or debit card.

 

6. Extras

   a. Extras are value bundles that you can purchase in addition to your Prepaid Plan. 

   b. You can add Extras to your Prepaid Plan at any time.

   c. The balance and validity period of the Extra may vary depending on which Extra you purchase and are set out in our rate card.

   d.  Any entitlements under an Extra which are not used at the end of the validity period will be forfeited.

   e. Extras cannot be used when you are roaming overseas.

   f. Extras are non-refundable.

 

7. Bonuses

   a. The availability, validity period and balance of your Bonuses depend on which Prepaid Plan you purchase and are set out in our rate card.

   b.  Bonuses are added to your Prepaid Plan every time you recharge as set out in clauses 4 and 5 above.

   c.  The balance of your Bonus included in your Prepaid Plan is available for you to use for a set period of time (the Validity Period). The Validity Period depends on which Prepaid Plan you purchase and is set out in our rate card. To find out how long the balance of your Bonus included in your Prepaid Plan will last, visit any of our stores or see our website at www.vodafone.qa 

   d. Your Bonuses will accumulate every time you purchase your Prepaid Plan prior to the Bonus expiry. 

 

8. Numbers

   a. You can choose a free number (a mobile number that you do not have to pay a reservation charge for) or you can pay a reservation fee to reserve any of our available Star Numbers online or in our stores. 

   b. There are different reservation charges for Star Numbers. You can find out the reservation charge for the Star Number you want from our website at www.vodafone.qa or any of our retail stores.

   c. All mobile numbers belong to the State of QATAR. Communication Regulatory Authority or CRA may withdraw, suspend or change numbers at any time. If this happens, we will give you at least 30 days’ notice. The reservation charge you pay for a Star Number entitles you to use that number, but it will still belong to the State of QATAR.

   d. All reserved numbers must be assigned to an active Prepaid Plan. If you cancel your Prepaid Plan or this agreement ends, after 180 days the number will be made available for people to reserve.

   e. Our Numbers Policy, which is found on our website (www.vodafone.qa )

 

9. Roaming

   a. Roaming allows you to use our products and services when travelling outside Qatar. 

   b.  If you are using Prepaid, roaming will only be available in certain countries. You can get a list of those countries from our website at www.vodafone.qa/roaming or by phoning our Customer Care team on 800 7111 or 111 from your Vodafone mobile in Qatar or +974 7700 7111 if you are roaming.

   c. Our roaming charges are set out in the rate card, which is on our website at www.vodafone.qa/roaming. 

   d. We will deduct the charges directly out of your existing plan.

   e. Customer can register for SIM remotely while roaming. However, SIM will work only once customer land in Qatar and get connected to a local network.

   f. Recharge validity will be forfeited during roaming period.

 

10. Ending this agreement

   a. We have the right to end this agreement if:

• you break any of the terms and conditions of this agreement; or
• our public mobile telecommunications licence ends.

If we are going to end this agreement we will tell you by SMS. 

   b. You can cancel this agreement at any time by phoning our Customer Care team on 800 7111 or 111 from your Vodafone mobile or by visiting one of our stores. We will not refund any remaining balance on your your Prepaid Plan. 

   c. If you are not satisfied with any products or services, phone our Customer Care team on 800 7111 or 111 from your Vodafone number or visit any of our stores. When we receive your complaint we will investigate it and get back to you within a reasonable time.

 

11. Lost, stolen and damaged SIM cards

    a.  If your SIM card is lost, damaged, or stolen, you must immediately contact our Customer Care team on 800 7111 or 111. We will then:

• lock the SIM card to prevent further calls being made; and
• make any necessary arrangements for you to buy a replacement Welcome Pack at the standard retail price. (You may have to pay a delivery charge.)

     b. We may charge you for replacing and delivering the replacement Welcome Pack, according to the charges set out on our website (www.vodafone.qa). 

 

12. Refunds and returns

   a. We pay refunds for our goods and services in line with our Online Returns and Warranty Policy and our Retail Shop Returns Policy. You can get both of these from our website at www.vodafone.qa and our stores.

    b. We pay refunds for Star Numbers in line with our number policy which you can get from our website at www.vodafone.qa and from our stores.

 

13. Accepting the terms and conditions of this agreement

When you put the SIM card into a mobile phone, or use any products and services, you will be considered to have accepted these terms and conditions. No terms and conditions other than those set out in this agreement, any specific terms and conditions which apply to particular products and services you use and any policies or procedures on our website (www.vodafone.qa/terms), are binding on us unless they are put in writing and signed by an authorised representative of ours. 

 

14. General

    a. We can change these terms and conditions, including our Number Policy, from time to time. We will tell you about any changes within a reasonable time, by publishing the changed terms and conditions on our website (www.vodafone.qa/terms) or in any other relevant way available to us, including by SMS and voicemail.

    b. We can change our pricing and our rate card from time to time. We will publish the changes on our website (www.vodafone.qa) and we will tell you about the changes in any other way available to us.

    c. If there are any differences between the printed version of these terms and conditions and the online version of these terms and conditions available on our website (www.vodafone.qa/terms), the online version will apply.

   d. Where a product or service which you use has specific terms and conditions published on our website, those specific terms and conditions will form part of this Agreement. If there is any difference between these terms and conditions and any other terms and conditions, then these terms and conditions will apply.

   e. How we can use your personal information is governed by this agreement and our Data Privacy Policy, which is on our website at www.vodafone.qa.

   f. We will not be liable for any loss or damage (including indirect loss) relating to the products and services, except for any liability we have to accept by law.

    g. If any term or condition in this agreement is not valid or cannot be enforced for any reason, this will not affect the remaining terms and conditions, which will still apply.

- If the Customer fails to provide the required documents or does not comply with any other requirement mentioned during the call, Vodafone has the right to switch the customer back to Prepaid immediately.

- In case the Customer cancels, switches their number to another operator, transfer or switches back to

- Prepaid they will have to pay the minimum subscription fees valid for 3 months and any other discount applied such as star number discounts etc.

- In case the customer changes their mind they must fulfil all the conditions of switching back to Prepaid including paying the Prepaid switching fee of QR100.

- On switching, Vodafone’s Standard  Postpaid  Terms and conditions apply.

1. The My Vodafone App ("App") is available via a mobile application to mobile customers (“You”).  Vodafone Qatar grants You   non-exclusive, non-transferable licence to use the App on one device that You own or control for personal non-commercial use only.

2. By downloading or using the App, these terms will automatically apply to You. Please read them carefully before using the App. Vodafone Qatar is offering this App to use for your own personal use, but You should be aware that You cannot send it on to anyone else, and you’re not allowed to copy, or modify the App, any part of the App, or our trademarks in any way.

3. You’re not allowed to attempt to extract the source code of the App and You also shouldn’t try to translate the App into other languages, or make derivative versions. The App itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, belong to Vodafone Qatar.

4. Vodafone Qatar is committed to ensuring that the App is as useful and efficient as possible. For that reason, Vodafone Qatar reserves the right to make changes to the App or to charge for its services, at any time and for any reason. Vodafone Qatar will never charge You for the App or its services without making it clear exactly what You are paying for.

5. Vodafone Qatar cannot take responsibility for the App not working at full functionality if You don’t have access to Wi-Fi or Vodafone Qatar 3G/4G and/or You don’t have any of your data allowance left.

6. You are responsible for keeping any App password and log in details secure. Do not share these details and keep them safe. It is your responsibility to ensure that your device is secure and not accessible to others. Vodafone Qatar is not responsible for any losses or charges incurred by You as a result of your failure to keep your device secure.

7. The App is provided to You “as is”, without support or maintenance. Neither Vodafone Qatar nor our licensors warrant that the App will meet your requirements or that the operation of the App will be uninterrupted or error free. To the extent permitted by law, we, and our licensors, disclaim and exclude all warranties, representations, conditions and other terms of any kind, express or implied.

8. At some point Vodafone Qatar may wish to update the App. The App is currently available on Android and iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the App to) may change, and you’ll need to download the updates if You want to keep using the App.

9. If You disconnect your Vodafone Qatar account or are in breach of your terms of service with Vodafone Qatar, your App service will be terminated.

10. Vodafone Qatar may also wish to stop providing the App, and may terminate use of it at any time without giving notice of termination to You. Unless Vodafone Qatar tells You otherwise, upon any termination, (a) the rights and licenses granted to You in these terms will end; (b) You must stop using the App, and (if needed) delete it from your device.

11. Below You will be able to find a link to the Vodafone Qatar website where we set out our Privacy Policy - https://www.vodafone.qa/en/legal-and-regulatory/data-privacy-policy.  Your use of the App is subject to the terms and conditions set out in our Privacy Policy.

12. Vodafone Qatar can change these terms and conditions from time to time, by publishing the changed terms and conditions on our website.

13. All Vodafone Qatar Postpaid and Prepaid terms and conditions shall apply.

1. There are different reservation charges for different easy to remember numbers called Star Numbers. Vodafone Prepaid or Postpaid customers (“You”) can find out the reservation charge for the Star Number from our website at www.vodafone.qa or any of our retail stores.


2. The reservation charge you pay for a Star Number entitles you to use that number however all mobile numbers belong to the State of Qatar. The Communications Regulatory Authority (CRA) may withdraw, suspend or change numbers at any time. If this happens, we will give you at least 30 days’ notice.


3. On successful purchase, the Star Number must be assigned to an active Prepaid Plan or Postpaid Plan. If You cancel your Prepaid or Postpaid Plan or terminate your line after 180 days the Star Number will be made available for others to reserve.


4. If You have reserved a Star Number online or through the retail store, but decide not to take it, after 48 hours, the number(s) will be reassigned and You can request for a refund of the Star number within seven (7) working days from the date of purchasing the Star Number in line with our Number Policy on our website ( www.vodafone.qa ) and at our stores.


5. If You transfer the Star Number, you will not have any claim or right whatsoever on the Star Number going thereafter.


6. As per the approved Mobile Number Portability’s (“MNP”) Code of Conduct, all repatriated Vodafone Star Numbers which have been transferred back to Vodafone Qatar’s pool can only be claimed, for free, by the Original Vodafone Qatar customer within 180 days of repatriation and if the number is not transferred to another customer by the other service provider. Failing to claim within 180 days will mean that Vodafone can automatically re-use the number as required.


7. e. The minimum contract period for easy to remember numbers (“Star Number”) worth QR1500 to QR 19,999/- and above shall be one (1) year at the time of purchase and Star Numbers worth QR20,000 and above shall be two (2) years (“Agreed Lock-in Period”). Cancellation of the Service; transfer of number, downgrading to lower plans or migrating from Postpaid to Prepaid prior to that Agreed Lock-in Period will result in applicable charges due and payable in a pro-rated manner.


8. If You are a Postpaid customer, and You have received a discounted or free Star Number from Vodafone then You can upgrade to a higher plan immediately. However, You can only downgrade to a lower Postpaid Plan after the 3 months lock in period but within the same Postpaid plan family e.g. within the Unlimited+ portfolio or Postpaid + plans.


9. You purchasing the Star Number(s) online confirm that they do not have more than five (5) numbers under their QID which is a requirement under local laws.


10. If You have more than five (5) numbers their payment will be refunded, and they will not be entitled to the number(s).


11. If You buy more than one (1) number and has selected more than one (1) numbers, then the customer can within 5 days chose the one (1) number they want to keep and forfeit the others.


12. All refunds shall be made within 15 days without any further liability.

GigaHome SERVICES TERMS AND CONDITIONS
 
By using the Service, You agree to be bound by these terms and conditions:  
 
1.           Interpretation
 

• “Agents” means any contractors, providers, dealers or agents appointed by Vodafone to perform any of Vodafone’s obligations under this Agreement.
• “Agreement” means these terms and conditions between Us and You;
• “Bar” means suspending access to Services;
• “Bill Cycle” means the period of time between billings. Your Bill Cycle will begin on a set day each month and will last until that day the next month (e.g. the 1st of one month to the 1st of the next month). The number of days in Your Bill Cycle is variable in accordance with the number of days in a month. You will be informed of Your Bill Cycle when You sign up for the Services.
• “Bill Issue Date” the date Your bill is generated.
• “Charges” means all monthly access charges, and any additional charges payable by You;
• “Connection” means a Vodafone number that has been configured to attach to the Network so that you can use the Services supplied under the Agreement;
• “CPE” means the Customer Premise Equipment that connects You to our Network for the provision of the Services, this includes Your Wi-Fi router;
• “Giga Wifi Hub” means the Customer Premise Equipment (CPE) that extends the Wi-Fi coverage from the CPE within the unit.
• "Customer Care" means the Vodafone Customer Care team, which is contactable on 111;
• “Minimum Subscription” is the period defined in Clause 2(b).
• “Network” means our Vodafone networks.
• “Service(s)” means the voice and broadband service and related products that are made available to You by Us or Our agents under this agreement.
• “User” means any individual who uses the Services;
• "Website" means our website at www.vodafone.com.qa;
• “We” or “Us” means Vodafone Qatar P.Q.S.C. and “our” has a corresponding meaning;
• “You” means the customer under this Agreement who is liable for all of the Charges under this Agreement and “Your”  has a corresponding meaning.

 
2.           Commencement of Agreement and Term
 
(a)         This Agreement begins when We set up Your connection to our Services to be available for your use.
 
(b)         The minimum contractual period shall be the first three (3) billable months, excluding any initial free promotional benefit period (“Minimum Subscription”).  If You wish to discontinue and/or terminate the Service during the Minimum Subscription period You will be liable to pay the applicable Charges for the remainder period of the Minimum Subscription, the charges referenced under 2(c) and any other charges as set out in this Agreement.
 
(c)         If You discontinue and/or terminate this Agreement before the expiry of the twelve months from the day the Service is made available to You, You will be liable to pay: (i) Early termination charges equal to 798 Qatari Riyal (seven hundred ninety eight) for Fibre connection; (ii) the remaining pro-rated amount of Giga Wi-Fi Hub (by way of example, if you terminate the Agreement  within the fifth month, You will be liable to pay the remaining seven months amount of Mesh) ; and (iii) any other applicable Charges as set out in this Agreement, related to the equipments.
 
(d)         The Services continue until terminated in accordance with this Agreement.
 
3.           Coverage and Services
 
(a)          While we will do Our best to provide quality services, because of the nature of telecommunications, it is impossible to guarantee a fault-free Service, as the quality and coverage of the Services may sometimes be affected by factors outside of Our control.
 
(b)         You agree that You will not use the Services:

• in a way which breaks any law or infringes anyone’s legal rights;
• to obtain unauthorised access to anyone’s computer or communications equipment;
• to annoy anyone or to interfere with anyone else’s use of Our Services.

 
(c)         We reserve the right to remove any material from Our servers which we consider, in Our reasonable opinion, to breach the terms of this Agreement or any law.
 
(d)         The Services may be changed, modified, advanced, suspended or removed by Us. We will notify You before doing this or introducing substitute or new services.
 
(e)         You agree to follow Our instructions about the use of the Services and ensure that all Users meet Your responsibilities when using Your Service. You agree to keep Us protected against any legal action taken against Us and to meet any losses we may incur as a result of such use of the Services. You are responsible for any Users use or misuse of the Services.
 
(f)          You agree not to use the Services for any abusive, illegal or fraudulent purpose.
 
(g)         Using or agreeing to use the Services does not give You any rights in any part of the Services. You must not resell, in any way whatsoever, the whole or any part of the Services without our express written approval.
 
(h)         You agree that if you use Services in any way that may negatively impact Our Network or the provision of the Services, we may restrict or suspend Your use of the Services.
 
(i)           You acknowledge that Our control of voice and data speeds is limited to Our own network. We may use traffic prioritisation policies at any time to improve the overall performance among Our customers. Connections to servers outside the Vodafone network are on a “best endeavours” basis, and it may not be possible for You to achieve Your desired or expected speed or latency.
 
(j)           The integrity or quality of the data or information You send or receive via the Services may be affected or compromised due to the configuration of Our network, the use of the internet, or the configuration or limitations of Your, or Your intended recipient's, hardware or other device.
 
4.           Fair Usage Policy
 
(a)          The Services are offered for reasonable personal use only. Excessive use of the Services beyond that which, in our reasonable discretion, is normal and reasonable usage and which, as a result has the potential to negatively impacting the quality of service available to other subscribers may result in Us throttling the Services which may impact the desired or expected speed.
 
(b)         The Service is provided solely for a single unit (apartment/house) use only and cannot to be extended to other units.
 
(c)          Our plans may include unlimited calling to certain designated landline numbers. Unless stated otherwise, any unlimited calling is subject to a cap of 44,640 minutes per month.
 
5.           Equipment
 
(a)           Unless provided otherwise in this Agreement, all CPE shall remain the property of Vodafone.
 
(b)          You are responsible for keeping all CPE in good condition, and for the security, protection from unauthorized access, any loss or damage to the CPE, with the exception of normal wear and tear.
 
(c)          We be entitled to inspect or test any CPE remotely or otherwise at such times as may be agreed between Us.
 
(d)         You will not remove or obscure any logo or writing on CPE and will replace all batteries and other consumable parts of the Equipment. 
 
(e)          You will not, and will ensure that Users do not tamper with or attempt to repair or service the CPE or allow any party other than Vodafone to do so. Any attempt to do this may invalidate the manufacturer’s warranty. 
 
(f)          You will not sell any CPE, place a charge on it or otherwise dispose of it.
 
(g)         Vodafone’s supply of CPE shall be subject to availability.
 
(h)         We will provide You with a limited warranty for CPE.  Where CPE becomes faulty for reasons other than through Your acts, omissions or misuse within the limited warranty period, We will repair or replace the CPE in accordance with Vodafone’s repair policies. 
 
(i)           Vodafone does not manufacture CPE and save for Clause 5(h) above excludes, to the fullest extent permissible at law, all warranties, terms or conditions in relation to Equipment, whether implied by law or otherwise.
 
(j)           You agree not to use any hardware provided by Vodafone to connect to internet services provided by any other internet service provider. If you do, We reserve the right to terminate this Agreement
 
6.           Billing 
 
(a)          We will assign a monthly Bill Cycle for Your account.
 
(b)         We will issue a bill to You at the end of the Bill Cycle of Your account. Email bills will be sent within 4 days of when Your next Bill Cycle begins.  Paper bills will arrive within 14 days of the beginning of Your next Bill Cycle.  The date Your bill is generated is called Your “Bill Issue Date”.
 
(c)          Bills are available in either paper or email mode and can be in either Arabic or English. You are required to select only one (1) mode of dispatch and one (1) language preference.  You will be able to change Your desired dispatch mode and/or language preference by contacting Customer Care or visiting a Vodafone retail store. If You select a paper bill You will be charged QR5 per bill
 
(d)         The bill will include a summary of the billed charges of Your account. You may also choose to receive a detailed bill of each connection in Your account at no additional cost.
 
(e)         You must pay the billed charges on Your account within 30 days from Bill Issue Date, otherwise, the charges will become overdue. 
 
(f)           Any dispute in the billed amount must be reported to us within 45 days of the Bill Issue Date.
 
(g)          We reserve the right to Suspend or disconnect the services where payment is overdue. The Suspension or disconnection will take effect on all connections on Your account. The Suspension will be removed upon settling the outstanding amounts.
 
(h)         Where payment is not received in full after 180 days from the Bill Issue Date, We will terminate this agreement and disconnect all connections on Your account.
 
(i)           We will send an SMS to the mobile number You provided on signing up to the Services when the bill is issued and when payment is due.
 
7.           Charges 
 
(a)          You agree to pay Us the relevant charges for the provision of the Services, whether You or someone else use(s) the Services.
 
(b)          All your account charges will be billed once a month at the end of each Bill Cycle.
 
(c)          Most charges will appear on the bill immediately following the time period in which charges were incurred. In certain circumstances due to operational matters beyond Our control, the application of charges to Your bill may be delayed. You are nevertheless required to pay all billed charges (except any that are subject to a dispute with Us) when they fall due, as stated on Your bill. 
 
(d)         We will set a credit limit for the charges incurred on Your account.
 
(e)         You may request to increase the default credit limit by either paying a deposit or providing Your credit card details for security purposes. The amount of any deposit will depend on Your requested credit limit amount.
 
(f)          If You reach or exceed Your credit limit, Your account will be suspended. The suspension will be removed upon settling all or part of the outstanding amounts.
 
(g)         Should the billed amount exceed the set credit limit due, You are still obliged to pay the full amount due for all charges incurred. 
 
8.           Deposits
 
(a)     You may make a deposit against Your account to increase Your credit limit.
 
(b)     If you wish to retrieve Your deposit, You can request repayment by cheque or by bank deposit, or We can apply it as a payment credit against any and all outstanding and future charges on Your account and. We will then return Your credit limit settings to the default.
 
9.           Limitation of Liability
 
(a)          Except where we cause direct damage to Your property due to Our negligence, to the extent allowed by law we exclude any liability of any kind (whether in contract, tort, equity or otherwise) to You or anyone claiming through You, relating to any loss of profits or revenue, loss of data, lost business or missed opportunities, wasted expenditure or savings You might have had, or any form of indirect or consequential loss whatsoever, arising from:
•    Your connection to Our network or the content or supply of any Services;
•    the failure, interruption or delay in the supply of, any services or any part of them or any negligence in this regard;
•    the fitness of all or any of the Services for any particular purpose;
•    the inaccurate or incomplete transmission of any data;
•    any other matter which relates to this Agreement.
 
(b)         Except as set out above, We have no other liability to You or any other person in respect of this Agreement.
 
10.        Access to Premises
 
You will allow Us or Our Agents access to Your property to perform our obligations under this Agreement. We will always try to give You reasonable prior notice if We require access to Your premises and We will ensure that We or Our Agents carry sufficient proof of identity. If You do not allow Us to access Your premises Your ability to use the Services may be adversely affected.
 
11.        Relocation of Premises
 
(a)         If You plan to relocate to different premises after the installation of any Services, the Services may be relocated so long as the new address is in an area in which We provide the relevant Services.  You must provide at least 14 days’ notice before the expected moving date and provide full details of the new premises for evaluation.
 
(b)         We reserve the right to refuse to relocate Services in Our sole discretion.
 
(c)         There may be Charges for relocating Services.  Any Charges will be disclosed to You prior to relocating the relevant Service
 
12.        Non Vodafone Hardware and third-party services
 
(a)         If You have acquired hardware from some other source, for example from overseas or second-hand, and it does not support all of the services offered by Us, We are not under any obligation to take any action so that You can access any Our Services.
 
(b)         We do not make any warranty as to the accuracy, completeness or currency of any content or material which You may access or have provided to You, using our Services. Where Services are provided by a third party We accept no responsibility or liability for their quality or the nature of their content.
 
13.        Privacy
 
(a)          Vodafone’s use of Your personal information is governed by this Agreement and by the Vodafone Privacy Policy which can be accessed on our Website.
 
(b)         We may provide Your personal information to public sector agencies in order for them to investigate an offence.
 
(c)         Subject to any rights You may have under any applicable laws or regulations, we will not be liable to You, or to anyone else, for:
 
•    the content or lack of confidentiality of any services You use;
•    any disclosure we make by law to a public sector agency.
 
14.        Disconnection of Services
 
(a)         You may discontinue Your connection to Our network or give up the Service at any time by calling Our customer care team on 111. Any remaining data or any other benefits associated with Your account will not be refundable and will automatically expire. You will need also to return the CPE to one of our Vodafone stores. If you disconnect your 5G service before 24 months, and you do not return the CPE, disconnection of services will be dependent on payment of CPE related charges.
 
(b)         We can Bar, re-direct or restrict Your use of any or all of the Services or disconnect Your connection if:
 
•    You do not abide by the terms and conditions in this Agreement;
•    You make abusive, offensive, malicious or nuisance calls or communications, or use any of Our Services in an offensive way;
•    You are abusive or offensive to Us, Our dealers or agents, or any other person;
•    We suspect You of using the services for any illegal or fraudulent activity; or
•    All of the services are permanently or temporarily (for any reason) unavailable to You;
 
(c)         If We suspend Your use of our Services, We will try to contact You before doing so.
 
(d)         Where We Bar, re-direct or restrict the Services all Charges will continue to apply.
 
15.        Transferring Responsibilities
 
(a)         Your interests in this Agreement are personal to You and You may not transfer or re-sell the Agreement or any benefit or obligation under it to another person without Our consent. If You are a company and Your effective management or control is changed in any way, We may treat this as a transfer of this Agreement entitling Us to end it.
 
(b)         Vodafone retains the right to alter its Services and/or terms and conditions for the proposed transferee 
 
16.        Vodafone’s right to end this Agreement
 
Notwithstanding any other clause in this Agreement, We may disconnect Your connection or terminate particular Services:
 

• By giving You twenty one (21) days written notice; or
• if any of Our licences to operate Our network is ended or suspended.

 
17.        Notices and Variations of Charges, Terms and Pricing Plans
 
We may change this Agreement and any free Services at any time. Changes will be posted on Our Website. Please check this regularly for updates.
 

 
18.        Force Majeure
 
We will not be liable for any delay or failure of the Services or for any loss or damage from such delay or failure to the extent that it was caused, in whole or part, by an act of God, war, terrorism, civil disobedience, industrial stoppage or unrest, fire, volcanic eruption, earthquake, shortage of suitable labour, materials, equipment or energy or any other event beyond our control.
 
19.        Agents of Vodafone
 
We shall be entitled to subcontract or delegate the performance of any of Our rights or obligations under this Agreement but any such subcontracting or delegation will not relieve Us from liability for performance of any such obligation.
 
20.        Numbers
 
(a)          Vodafone shall allocate telephone numbers to You which You shall only use to access the Services.  All the numbers are the property of the State of Qatar. Vodafone may reallocate or change such telephone numbers as a result of changes in applicable law or instructions from the Communications Regulatory Authorities or in accordance with its Number Policy and Our Number Policy, which can be found at www.vodafone.com.qa , but will exercise all reasonable endeavours to minimise any disruption to You.
  
(b)         Vodafone may withdraw telephone numbers that have been allocated to You as a result of Your failure to comply with this Agreement.
 
(c)        If You elect to pay a reservation charge for a number, this entitles You to use the number. The ownership of the number remains with the State of Qatar.
 
(d)       All reserved numbers must be assigned to an active Connection. If You cancel a Connection and/or this Agreement is terminated, the number will be deactivated and made available for reservation after 180 calendar days from the date of cancellation or termination.
 
21.        Applicable Law
 
This Agreement is governed by the laws of State of Qatar.
 

General Competition Terms and Conditions

- These terms and conditions apply to all competitions (including online) and prize draws conducted by Vodafone Qatar P.Q.S.C (“Vodafone”), unless otherwise stated.

- Any entry not complying with these terms and conditions are invalid.

- Any competition held by Vodafone Qatar is open only to residents of Qatar unless otherwise stated in a specific competition.

- Information published by Vodafone on how to enter competitions, prizes and additional rules or terms and conditions included on www.vodafone.qa 

form part of these terms and conditions (“Specific Rules”). In the event of discrepancy between these terms and conditions and the Specific Rules, the Specific Rules will prevail.

- By entering a competition, the entrants agree to be bound by these terms and conditions.

- Vodafone reserves the sole right to verify the validity of any entry to a competition and to disqualify anyone who has not complied with these terms and conditions or who has engaged with any unlawful or other improper misconduct to jeopardize the fair and proper conduct of the competition.

- Vodafone Qatar employees and their immediate family (which includes parents, children, and siblings or spouse), or any employees of its advertising or promotion agencies are not eligible to participate in the Competition.

- Except as expressly stated or agreed otherwise by Vodafone Qatar, if a prize winner does not collect their prize within one month of being notified of winning, the prize winner will forfeit all rights to the prize. 

- Vodafone is not liable for any loss or damage whatsoever which is suffered, including but not limited to indirect or consequential loss, or for personal injury suffered or sustained during the course of accepting or using the prize, except for any liability which cannot be excluded by law.

- By participating in a competition, entrants consent to their name and images including reposts being published in connection with the competition, and their likeness, image and/or voice being used by Vodafone in any media for an unlimited period of time throughout the world. No fee will be paid for such use.

- Prizes are not transferable and cannot be taken as cash, unless otherwise stipulated.

- Prize values are correct at time of printing but no responsibility is accepted for any variation in the value of any prizes.

- If applicable, winners should look to the manufacturer of products awarded as prizes for all warranties.

- Vodafone’s decision is final and no correspondence will be entered into.

- Vodafone reserves the right to extend, cancel or amend any competition at any time.

- Vodafone holds competitions in accordance with the laws of the State of Qatar.

Terms and conditions of use of the Vodafone Qatar Q.S.C ("Vodafone") website

When you shop online or use our website we'll assume that you've read and agree with these terms and conditions along with any other terms and conditions we might show you while you use our onlineservices.  If you are a Vodafone Customer, you'll also be subject to the General Terms and Conditions.

Some Definitions

To keep things simple, we'll use the following definitions:

 

"Plan"	Our Postpaid and Prepaid pricing plans that are charged in line with our rate cad.
"Postpaid"	Our monthly post payment option in which you are billed for your account charges at the end of each bill cycle.
"Prepaid"	Our pre-payment option which allows you to pay in advance by cash, credit or debit card.
"Service" or "Services"	means your access and use of the content, information and services on this internet site, whether accessed by you on the web or by WAP.
"Site"	means this Vodafone Qatar internet site.
Terms"	means these terms and conditions governing the use of this Site.
"we", "us", "our" or "Vodafone"	means Vodafone Qatar Q.S.C .
"you" or "your"	means you, the user of this Service

 

1. When theseTerms apply to you:

These Terms will apply to you from the earlier of:

a) You completing our online registration process and confirming that you have read and accepted these Terms; or

b) You viewing, accessing or using any Service offered by us.

As well as these Terms, there may be other terms and conditions which apply to individual Services - if that's the case you will have to accept those terms before you can use the relevant Service.

2. Online selling

Unless we tell you otherwise, we are the supplier of any item you purchase on the Site.

The price you pay for items purchased on the Site will be the price you see advertised on the Site at the time you make your purchase. Unless we tell you otherwise, the advertised price will include delivery costs.

For card payment you must pay for anything you purchase on the Site at the time you place your order and prior to delivery.

For cash on delivery you must pay for anything you purchase on the Site at the time of delivery or pick up.

The right and license to use any item sold on our Site is perpetual, non-exclusive and irrevocable unless otherwise expressly stated in these Terms or on our Site.

All orders are subject to the availability of Products. If for any reason a Product is not available, we will endeavour to notify the non-availability on the Vodafone online store.

At our discretion, you may not be able to proceed with any purchase on the Vodafone online store which exceeds our current limits on volume or total value.

3. Usernames and Passwords

Some of our Services require you to complete aregistration form on our Site.  If you decide to register, you agree to provide us with true, accurate, current and complete information in all fields indicated as compulsory.

After you register, you will be issued with or willchoose a password.  You must keep your password, and any other passwords you use to access our Services, secure.  You are responsible for all actions that take place as a result of access to the Service via your password.   If you disclose your password to someone else, you will be responsible if that person uses your password to breach these Terms.  You must let us know straightaway if any unauthorised person learns what your password is.

Some of our Services require you to choose a user name.  Your user name must not be obscene,threatening, racist, offensive, derogatory, defamatory or in violation of any intellectual property or proprietary rights of any one else.  If we consider that your user name is inappropriate for any reason, we reserve the right to reject it and prevent you from using this user name at any time with or without notice to you.

Your account is to be used by a single user only and you must not allow simultaneous access using your password.

4. Payments and charges

Where any of our Services require you to pay us, you must make that payment as and when required by these Terms and any instructions we publish on the Site. 

If you do not pay us on time, if your payment is rejected or refused (including if you do not have sufficient credit in your Postpaid or Prepaid Plan), or if you default in a payment, the amount owing will be treated as overdue and we will be entitled immediately to cease or suspend the provision of the Services to you until payment is received or until your credit has been recharged.

All amounts payable by you shall be paid in full in Qatari Riyals unless otherwise specified.

If you purchase something from our online store using a credit card, we may require the physical presence of the credit card used for the purchase on delivery of the purchase. If you cannot produce the credit card, we reserve the right to refuse to complete the sale. Any charges will be credited back to the relevant credit card.

5. Disclaimer

We always aim to ensure the proper performance of this Site.  However, you should be aware that the Services are provided to you through a variety of systems and we are unable to guarantee error-free use or transmission of, or access to, any part of the Services. 

From time to time, the Service may be affected by events outside our control, including things like congestion, network coverage, dropped connections, the performance of wireless enabled devices and the maintenance of a secure network connection.  Because of this we make no representations or warranties and assume no liability or responsibility for (i) the proper performance of this Site(ii) the accuracy of the Services including the information and/or images contained on this Site; or (iii) that the Sitewill meet your requirements, be uninterrupted, complete, timely, secure or error free. 

Vodafone excludes all liability (including for negligence) for any loss, damage, costs or expenses including any loss of use, profits or data or any indirect, special or consequential damages or losses suffered or incurred by you or any third party concerning or in connection with the use of, inability to use this Site, whether such losses or damages arise in contract or tort, including without limitation to the foregoing any losses in relation to:

1. your use of, reliance upon or inability to use our Services;
2. the loss or deletion with or without notice or cause of any of your data or information stored on the Service;
3. any loss resulting from delays, non-deliveries, missed deliveries, service interruptions or a failure, suspension or withdrawal of all or part of the Service at anytime; or
4. the removal from the Service of any material sent or posted by you on or via the Service and/or the blocking or suspension of your access to the Service or any part of it in accordance with these Terms.

Please be aware that there may be links on our Site to third party sites not controlled by us and we take no responsibility for the content of these external sites.  The provision of a link on our Site does not imply any endorsement by Vodafone of such sites.
 

6. Protecting your personal information

Our use of your personal information is governed by our Privacy Policy, which forms part of these Terms. PLEASE READ THE  PRIVACY POLICY CAREFULLY - it deals with your rights and our obligations in relation to your personal data, including what we can do with it and to whom we may give it in certain situations.

 

7. Ensuring your payments are secure

Vodafoneuses SSL (Secure Socket Layer) to ensure secure online payment and all othertransactions of personal data. SSL encrypts all communications between yourcomputer and our server so that the information can only be read and understoodby Vodafone.

A closedlock sign in the bottom corner of your browser windowshows that the connection is secure. For further information, please consultyour browser's security specifications. If your browser is equipped with SSLyour transaction will automatically be secured.

8. Indemnity 

The use ofthis website is at your own risk.

You agreeto indemnify and hold us harmless against all and any loss, liability, actions,suites, proceedings, costs, demands and damages (including direct, indirect,special or consequential damages), or any other action, arising out of or inconnection with the use of this web site.

9. IntellectualProperty

Vodafoneowns all the intellectual property rights in and to this website, and allunauthorised use of our intellectual property is expressly prohibited and maybe prosecuted under the applicable laws.

10. Information

All information made available on the Site is for information purposes only and is not necessarily comprehensive, complete, accurate or up to date and may contain external links which Vodafone assumes no responsibility or liability for.

Vodafone has no obligation to update, to revise or to adapt information, including financial information, even if the information changes after its publication on this Site. You are solely responsible for any actions you take or do not take concerning Vodafone’s share value, whether this decision is based on the information on the Site or otherwise.

Vodafone makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability for a particular purpose or availability with respect to the Site or the information contained on the Site for any purpose

11. Other important information

We are regulated by Communication Regulatory Authority or CRA, the regulator for Qatartelecommunications services. For more information on ictQATAR go to Ministry of Transport and Communications 

 

We reserve the right to change these terms and conditions from time to time without prior notice.

You agree that no joint venture, partnership, employment or agency relationship exists between you and us as a result of these Terms or use of this Service.

These Terms (and, where applicable, the relevant additional terms that you accept as part of the using our Services) form the entire understanding between you and us concerning your use of the Service and supersede all previous agreements relating to the Service.

If any part of these Terms is determined to be legally invalid or unenforceable, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms shall continue in effect.

You acknowledge and agree that in entering into these Terms you do not rely on, and shall have no remedy in respect of,any statement, representation, warranty or understanding (whether negligently or innocently made) of any person (whether party to these Terms or not) other than as expressly set out in these Terms as a warranty. Nothing in these Terms shall, however, operate to limit or exclude any liability for fraud.

All Customers subscribing to the below Plans will get the following benefits included in their Plan:

• Customers subscribing to Postpaid+ Essential will have the option to choose one the following two free (“Offer”) options at the time of activation:
  • Unlimited local calls and 10 GB local data
  • 500 minutes local calls and 15 GB local data
• Customers subscribing to Postpaid+ Essential will be able to change their local data or mins allowance between the above 2 options once a month by calling the call center or visiting one of Vodafone Retail stores and the changes will be effective starting from the next bill cycle
• Customers will be eligible for the offer in case of a new connection, plan migration from Prepaid to Postpaid, port-in and plan upgrade to the mentioned plans.
• This free Offer is for six (6) months and the customer will pay the normal monthly charges without the Offer after 6 months.
• Vodafone’s standard Postpaid T&C apply.

 

International Minutes

• Postpaid+ Essential, Extra and Max customers can benefit up to 300 international minutes per month for select countries as follows:

  Nationality	International Minutes
  India	300
  Philippines	150
  Pakistan	150
  Bangladesh	300
  International	50

 

Speed and Fair Usage Policy (FUP)

• Postpaid+ Essential 10 GB data option: First 10 GB is at full 5G speed and then unlimited data at the speed of 128 Kbps.
• Postpaid+ Essential 15 GB data option: First 15 GB is at full 5G speed and then unlimited data at the speed of 128 Kbps.
• Postpaid+ Extra: First 25 GB at full 5G speed and then unlimited data at the speed of 512 Kbps
• Postpaid+ Max: First 40 GB at full 5G speed and then unlimited data at the speed of 1Mbps
• Unlimited+: First 75 GB at full 5G speed and then unlimited data at the speed of 10 Mbps. The FUP for the 10 Mbps data is 450 GB
• Unlimited+ Premium: First 250 GB at full 5G speed and unlimited data at the speed of 15 Mbps. The FUP for the 15 Mbps data is 500 GB
• Unlimited+ Platinum: First 500 GB at full 5G speed and then unlimited data at the speed of 15 Mbps. The FUP for the 15 Mbps data is 500 GB
• Unlimited+ VIP: First 750 GB at full 5G speed and then unlimited data at the speed of 15 Mbps. The FUP for the 15 Mbps data is 500 GB
• Multi SIM FUP is 50 GB / month per SIM

 

Social Media Data FUP

• Unlimited+ social media FUP: 50 GB.
• Unlimited+ Premium social media FUP: 100 GB
• Unlimited+ Platinum and VIP social media FUP: 250 GB

 

Roaming Data and Minutes FUP

• Unlimited+ Platinum and VIP Unlimited roaming data FUP: 100 GB per month or 10 GB per day, and after that 10 GB @1Mbps
• Unlimited GCC Roaming Data FUP: 50 GB per month
• Unlimited+ Platinum and Platinum GCC Roaming Minutes FUP: The unlimited roaming minutes is 1000 Minutes (incoming and outgoing)
• Unlimited VIP+ GCC Roaming Minutes FUP: The unlimited roaming minutes is 2000 Minutes (incoming and outgoing)

 

Social Media Data - T&C

• As a Vodafone Postpaid + and Unlimited+ Plans customer you will get free social media Data (“Social Media Data”) to use certain social media application (“Social Media Apps”). The Social Media Data allowance does not consume data from the Customers main Data included in the customers plans (“Main Bucket”).
• Social Media Data is given automatically based on the customer’s plan and no further action is required from the customer.
• The social media Apps included in the Social Media Data are:
  • TikTok
  • Snap chat
  • WhatsApp
  • Instagram
  • Facebook
• Social Media Data allowances are renewed automatically with your main plan monthly provided your number is active and you have no pending bills.
• When customers use any of the above Social Media Apps the social media data allowances will be consumed first. In case customer uses all social media data then they will consume data from the Main Bucket
• The social media data allowances are restricted to local use only. Any Social Media Apps used outside Qatar which is included in the pack while roaming will consume the available roaming data allowance or be charged as out-of-bundle.
• The Social Media Data allowance accessed via a VPN will not be considered as part of social media data and will be consumed from the Main Bucket
• Any activity including sending and receiving pictures, video, sharing texts, viewing and sharing other content and accessing and sharing location data on the Social Media Apps will use the social media data.
• Social media data is only valid when using the official apps of the Social Media Apps.
• The Social Media Data does not apply to third-party content (such as advertisement, video and content hosted from other featured sites that can be played in the social media App etc.)
• Customers must not do any tethering or create hotspots and use the Social Pass only for their own personal use.
• Social Media Apps included in the Social Media Data allowance can change without notice, for an up-to-date list of Social Media Apps that are included in the Social Media allowance please visit Vodafone.qa.
• The social media FUP is mentioned in clause XX.

 

International Call Block - T&C

• International Call Block (“ICB”) is a service that allows customers to block all international incoming calls regardless of the location of the customer.
• When International call block is enabled, customers will receive calls from Qatar local numbers ONLY (starting with +974).
• When ICB is enabled, customers still can initiate a call to any international number. International Call Block does not block any outgoing calls
• International call block is free of charge for Unlimited+ Platinum and Unlimited+ VIP customers who opt in for this ICB service.
• International call block is free of charge for the first 6 months for Unlimited+ and Unlimited+ Premium customers. After 6 months, unless customers deactivate this service, they will be charged QR 10 per month.
• International Call Block service fee is QR 10 per month for Postpaid+ customers.

 

Mute - T&C

• “Mute” is a service that allows customers to block any incoming calls.
• Customers can still receive notifications of who is trying to contact them when the “Mute” service is enabled.
• “Mute” is free of charge for Unlimited+ Platinum and Unlimited+ VIP customers.
• “Mute” is free of charge for the first 6 months for Unlimited+ and Unlimited+ Premium customers. After 6 months, unless customers deactivate this service, they will be charged QR 10 per month.
• “Mute” is QR 10 per month for Postpaid+ customers.

• Mult-Sim is an additional SIM linked with the same Number of the primary SIM allowing Customers to stay connected using one number across all many their devices such as smartphone, tablet, or laptop
• Customers on Unlimited Platinum+ and Unlimited VIP+ will get up to 4 free Multi-Sims included in their Plans and customers on other Unlimited+ plans can purchase Multi SIM.
• Customer can activate and deactivate the Multi-SIMs, by visiting any of Vodafone Retail stores.
• The primary SIM is the SIM associated with the Customer’s initial voice or data price plan and specified in customer account.
• Customers are allowed to use local data only in the additional Multi-SIM and this Multi-SIM is not enabled for mobile telephone like making calls or sending SMS.
• Multi-SIM Data usage will be consumed from the primary Data allowance. Customer can check the usage from My Vodafone App. However, no separate usage per SIM will be Shown and only the primary number’s call details will be captured in the bill.
• Fair usage policy per Multi SIM is 50GB / SIM.
• Customers can purchase a max of four (4) Multi-SIMs (1 Main SIM and 4 additional Multi-SIMs)
• If primary SIM was barred, deactivated, ported out or terminated, all Multi-SIMs connected to that primary SIM will also be barred, deactivated or terminated.
• Customer’s Plans allowances are strictly Intended for own personal use only and must not be shared with or used by any other person. You will not resell or allow any third party to use the service for remuneration or otherwise commercially exploit the service. Usage will be monitored, in the event of any fraudulent use or misuse of the Multi Sim service determined at Vodafone Qatar's sole discretion, we reserve the right to terminate this Multi Sim service without prior notice to you.

1. Definitions
   • iPass: The membership program offering exclusive deals and discounts.
   • iPass Digital Membership Card: A virtual card providing access to iPass offers.
   • Merchant: A business or service provider participating in the iPass program.
   • Outlet: A specific location where iPass offers are available.
   • iPass Offer/Offer(s): A special deal or discount available to iPass members.
2. Vodafone Postpaid Customers can subscribe to Vodafone’s iPASS membership and unlock exclusive privileges (“iPass Program”). To become a member of the iPass Program, Postpaid customers must qualify for the iPass Membership by:
   • Purchasing Passes available as Add-Ons for existing Vodafone users
   • New Vodafone Unlimited+ customers can select and subscribe to the eligible Passes through the My Vodafone App.
   • Pass Eligibility:
     • Unlimited+ customers can opt for 1 Pass (from 4 available)
     • Unlimited+ Premium customers can opt for 2 Passes (from 4 available)
     • Unlimited+ Platinum customers can opt for 3 Passes, (from 5 available)
     • Unlimited+ VIP customers can opt for 4 Passes, (from 5 available)
     Together the above are called Eligible Customer.
3. Eligible Customers can opt for one or more of the exciting Passes on the My Vodafone App as below:
   • Fitness Pass: Tailored for fitness lovers, this pass offers thrilling activities, special offers, and memorable experiences for those passionate about staying active.
   
   
   • Wellness Pass: Designed for those focused on health and self-care, enjoy revitalizing activities, exclusive deals, and transformative wellness experiences.
   
   
   • Laha Pass: Perfect for ladies seeking unique activities and exclusive offers, this pass delivers tailored experiences across fashion, beauty, and leisure.
   
   
   • Entertainment Pass Explore a variety of exciting group activities, family dining, and theme park adventures. Ideal for creating lasting memories with loved ones.
   
   
   • Black Pass: For those who desire the best, indulge in premium offers and luxury experiences across dining, wellness, fitness, and high-end retail, crafted for ultimate sophistication. This pass is only available for Unlimited + Platinum and Unlimited + VIP customers.
   To explore more and subscribe to your desired iPass, visit the iPass Membership section in the My Vodafone App.
4. The use of all iPass Offers (“Offers”) is subject to these Rules of Use (“Rules of Use”) and any terms of use included on the Offers. Customers should read these Rules carefully prior to using any Offer.
5. Offers are valid from 01 January through to 31 December of the year indicated on the Offer, unless otherwise specified. Offers are only redeemable with the issuing Merchant and/or venue. Offers apply only to the items/services and location(s) specified on the Offer.
6. Offers are exclusive and not valid in conjunction with any other discount offers, promotions, special offers or dining/loyalty/employee/rewards programs. Offers do not apply to any additional service charges or taxes. Offers are valid seven days a week, unless specified in the Offer and minimal exclusion days apply. Be mindful when selecting your iPASS. Once chosen, subscribers cannot switch their membership without incurring a cancellation fee and membership change charges.
7. If a Merchant or venue refuses to honor any Offer, please contact us by sending an email to customerservice@mybookqatar.com. Unauthorized reproduction, resale or modification of any Offer is prohibited. Offers are void if resold or bartered.
8. Redeeming Offers – Customer can select the chosen Offer for use in the iPass section on My Vodafone App. Present your iPass Digital Membership Card and number to the Merchant outlet staff prior to the bill being presented. Once the Merchant has entered your iPass Membership number in their iPass portal, the Offer will be redeemed, and the item or service will be removed from your bill. To redeem more Offers, simply repeat the same process.
9. iPass shall launch throughout the year with new Offers from current and new Merchants. These Offers are available to all iPass Members and Rules of Use shall apply as below:
   • Food & Beverage Offers - Offers can be used by iPass Members only. Offers are valid solely for the item listed and are not valid for special events (e.g. iftar, suhoor, buffets, brunches, theme nights, special menus) – unless otherwise indicated on the Offer. Offers are not valid for delivery or takeaway unless otherwise indicated on the Offer. Discounts do not apply to service charges and prior booking is required.
   
   
   • Attractions & Leisure Offers - Terms & Conditions may vary with a number of activities so please refer to the individual Merchant/outlet for confirmation of minimum/maximum number of people, age restrictions, safety guidelines and other conditions. Prior booking may be required for certain Offers and/or activities. iPass members must accompany minors and show their iPass Digital Membership Card & number to avail the offers.
   
   
   • Beauty & Spas, Health & Fitness and Retail Services Offers – On presenting the iPass Digital Membership Card & number at the time of booking before the completion of the treatment/service and prior to requesting the bill. If the Offer is in the Health & Fitness section, please present it prior to the commencement of any class or activity. Prior booking may be required for certain Offers and/or activities.
   
   
   • Special Offers - Special Offers or complimentary Services & vouchers (“Special Offers”) have different validities and are often for items and services different to the main offers above. The validity is marked on the Offer, but we reserve the right to remove Special Offers at any time and cannot be held responsible if a Special Offer is discontinued prior to the end of the validity period. Special Offers are subject to the usual Rules of Use.
10. Exclusion Days - Offers can be used 7 days a week, excluding the following days in the following markets and any other public holidays as announced by Qatari government.
    • Eid Al Fitr
    • Eid Al Adha
    • Christmas Eve
    • Christmas Day
    • New Year’s Eve
    • New Year’s Day
    • Valentine’s Day
    • National Day
    • National Sports Day
    A limited number of Merchants/Outlets may be closed over summer, Ramadan and other selected national holidays.
11. Vodafone is not responsible if an Outlet is temporarily or permanently closed during the Offer validity period. However, our team will work on replacing the merchant with a similar merchant which will be visible through My Vodafone App.
12. Customers should use their Passes before expiry. Prior to your Pass getting expired, we will send you a notification reminder up to 1 week before.
13. iPass Membership will automatically end and you will lose all privileges if you choose to opt out or terminate your relationship with Vodafone Qatar. This includes migrating to prepaid plans.
14. Participating Merchants may change with no notice to iPass Members. Passes cannot be converted directly into money or transferred to anyone.
15. Vodafone has the right to modify the iPass Program T&Cs in whole or in part, at any time without notice and without the Member being entitled to any compensation. However, we will make all reasonable efforts to give Member prior notice of the changes.
16. Vodafone has the right to terminate the iPass Program at any time. We will make all reasonable efforts to give members prior notice of the termination of the iPass Program.
17. Vodafone reserves the right to interpret and apply the policies and procedures communicated in these T&Cs. All decisions by Vodafone Qatar shall be final and conclusive in each case.
18. Vodafone Qatar in its sole judgment reserves the right to disqualify a Member from further participation in iPass Program, cancel all accumulated Passes and seek compensation for Offers used if Vodafone Qatar deems the Member has engaged in wilful misconduct or has breached any of the T&C governing the iPass Program including but not limited to: failure to follow T&C and procedures or providing false or untrue information, the sale or barter of Passes, any misrepresentation of facts relating to the earning or redemption of Passes or any other improper conduct as determined by us including but not limited to infraction of the tariffs of Vodafone Qatar or any Merchant partner participating in the program, any untoward behaviour with reference to any Vodafone Qatar employee or refusal to honour Vodafone Qatar employees’ instructions.
19. These T&Cs and the relationship between Vodafone Qatar and Member is governed by the Laws of the State of Qatar. By joining the iPass Program, you agree to submit to the exclusive jurisdiction of the courts of State of Qatar.

• The promotion period shall be from 27 May to 26 August 2024 ("Promotion Period").


• New Vodafone Postpaid customers (“Customer”) who subscribe to any Postpaid Voice Plans during Promotion Period will be eligible for the extra minutes and/or data allowance and/or discount (“Offer”) set out below.  

  Promo	Postpaid Essential	Postpaid Extra
  Price	125	175
  Promo Online Price (6 months)	100	145
  Promo Extra Data (6 months)	5 GB	36 GB
  Promo Extra local mins (6 months)	-	200
  Promo International Minutes	Up to 300* see table	Up to 300* see table
  Promo International Minutes (6 months)
  Promo Roaming Data	-	-



• * Postpaid Extra and Essential customers will have up to 300 Min internation min from one of the below countries
   

  India	300
  Philippines	150
  Pakistan	150
  Bangladesh	300



• Customers will be eligible for the Offer in case of a new connection, plan migration from Prepaid to Postpaid, port-in and plan upgrade to the mentioned plans.


• The extra minutes and/or data allowance and/or discount (“Offer”) will be terminated if the plan is migrated from Postpaid to Prepaid, cancellation of the Plan or if the customer migrates the plan to another Postpaid Plan.


• The monthly rental fees will return to the standard price after 6 Months.


• These benefits are in addition to the current benefits included in the Plans and will be removed after 6 months.


• Standard Postpaid terms and conditions apply.

 

• The Roam Like Home Pack (“RLHP”) is a new Add On from Vodafone Qatar that enables customers to transform their current Vodafone Postpaid plan’s included local units (voice calls, SMS), local data allowances, Add-ons, and the related out of bundle services and converts them to roaming benefits while roaming.
• Customer can select from our two flexible offerings of either 7 days or 30 days as below:

1. 7-day Roam Like Home Pack for QR 150
2. 30-day Roam Like Home Pack for QR 500.

• Customers can effortlessly activate through our app, specific dialing codes, or by contacting our dedicated customer service.

1. By dialing *110*120# to activate the Roam Like Home Pack for 7 days
2. By dialing *110*500# to activate the Roam Like Home Pack for 30 days

 

• Once local benefits are consumed, standard roaming rates will apply.
• Once local plan allowances are exhausted, the Roam Like Home Pack instantly activates roaming allowances in eligible countries as below:

Saudi Arabia	Oman	Kuwait
UAE	Bahrain	Turkey
UK	Germany	France
Spain	Switzerland	Italy
USA	Egypt	Australia
Austria	Bangladesh	Greece
Jordan	Malaysia	Netherlands
Norway	Pakistan	Philippines
Sri Lanka	Thailand	Tunisia

 
Customer can enjoy free incoming calls in the eligible countries above when subscribed to the Roam Like Home Pack.
Standard roaming rates will be applicable for countries not on the list or for calls made outside the specified countries.
Customers can make international calls except if the destination wasn't eligible for calls while in Qatar. For example, if the customer was on XX plan, then XX. In such cases the standard international call rates will apply.

• This Add-on works with all Postpaid plans (current and certain legacy) as listed below:

• Customer can subscribe multiple times, with each new subscription adding more days from the activation date. However, the conversion of local benefits to roaming shall remain the same for that particular month. So, if a customer takes an Add on for 7 days and uses 60% of its minutes and then subscribes again for 7 days only the remaining minutes (40%) can be transformed into roaming minutes.
• Customer can take his plan, add-on, and promotional allowances seamlessly while exploring popular international destinations.
  This exclusive feature is available only for Postpaid plans and not for Prepaid customers.

Vodafone Qatar Notice

Starting 15 December 2023, following changes will be made to Nepal International Calling products and rates.

Postpaid
QR 35 International Calling Add On for Nepal will be discontinued and no new subscription will be allowed.
QR 10 International Calling Add On for Nepal will be discontinued and no new subscription will be allowed.

• All new, existing Vodafone customers (“Customer”) who subscribe, port-in, and/or upgrade their current mobile Wi-Fi plans to the mentioned plans below through Vodafone Qatar Online and/or Retail channels will be eligible to receive Extra Data (“Promotion”) included in their monthly plan rental as below:

  Mobile Wi-Fi Promo	Mobile Wi-Fi 150	Mobile Wi-Fi 199	New Data SIM Unlimited	New Data Sim Unlimited Premium
  Retail & Online Price (QR)	150	199	299	399
  In Plan Data (GB)	35 GB	60 GB	Unlimited (300 GB)	Unlimited (300 GB)
  Retail Extra Data (GB) per month for 6 months	+15 GB	+60 GB	+50 GB	+100 GB
  Retail Total Data (GB) per month for 6 months	50 GB	120 GB	Unlimited (350 GB)	Unlimited (400 GB)
  Online Extra Data (GB) per month for 6 months	+25 GB	+70 GB	+60 GB	+110 GB
  Online Total Data (GB) per month for 6 months	60 GB	130 GB	Unlimited (360 GB)	Unlimited (410 GB)
  Endless Data	128 Kbps (100 GB)	128 Kbps (100 GB)	1 Mbps (200 GB)	20 Mbps (200 GB)
  Free Lifestyle	Vodafone mybook	Vodafone mybook	Vodafone mybook	Vodafone mybook
  Valet Parking	-	-	Valet Parking	VIP Valet Parking



• Extra promotional data will revert to the standard data after 6 months.
• Extra promotional data are in addition to the current benefits included in the Plans.
• Offer will be automatically available to the customers and online Extra promotional data will apply on subscription through online channels.
• Vodafone’s standard Postpaid T&C apply.
• Promotion is valid since 14 August – 13 November 2024

All customers subscribing to the new Mobile Wi Fi Plans shall enjoy the benefits subject to the below Terms and Conditions:

• Data SIM Unlimited
• Price: QR 299 per month
• Data: Unlimited local data with a Fair Usage Policy of 300 GB at full speed, 200 GB at speed of 1 Mbps after that unlimited data at speed of 1 Mbps.
• Lifestyle Benefit: Normal Valet parking
• Normal Valet parking


• Data SIM Unlimited Premium
• Price: QR 399 per month
• Data:
  • Unlimited local data with a Fair Usage Policy of 300 GB at full speed, 200 GB at speed of 20 Mbps after that unlimited data at speed of 1 Mbps
  • Unlimited GCC data roaming with a Fair Usage Policy of 50 GB
• Lifestyle Benefit: VIP valet parking
• One-month upfront payment is required.

1. Upfront Payment:
   • A one-month upfront payment is required for both plans upon subscription.
2. Fair Usage Policy (FUP):
   • Data SIM Unlimited: Unlimited local data with a Fair Usage Policy of 300 GB at full speed, 200 GB at speed of 1 Mbps after that unlimited data at speed of 1 Mbps
   • Data SIM Unlimited Premium: Unlimited local data with a Fair Usage Policy of 300 GB at full speed, 200 GB at speed of 20 Mbps after that unlimited data at speed of 1 Mbps
3. GCC Data Roaming (Data SIM Unlimited Premium):
   • The Data SIM Unlimited Premium plan offers unlimited data roaming in GCC countries - Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and the United Arab Emirates. The Fair Usage Policy for roaming data is set at 50 GB.
4. Non-Telecom Benefits:
   • The Data SIM Unlimited plan includes Normal Valet parking.
   • The Data SIM Unlimited Premium plan includes VIP valet parking.
5. "Park My Number" and "Star Number" Services:
   • The "Park My Number" service and "Star Number" service are not available with these plans.
6. Plan Upgrades and Downgrades:
   • Customers may downgrade their plan after 3 months of activation.
7. Default Bill Limit:
   • The default bill limit for these plans is set to QR 0.
8. Payment and Billing:
   • Payments are to be made in accordance with the billing cycle.
   • Late payments may result in service suspension.
   • Customers have the option to terminate their plan after 3 months of activation.

1. Bill limit is an innovative and revised Smart Limit feature now available for all Vodafone’s Postpaid mobility customers for both voice and MBB (“Customers”). Bill Limit helps customers control all expenses on their number outside of their plan rental (“Bill Limit”).
2. If a customer’s sets their Bill Limit as ‘zero’ then the following will not be activated till the setting has been changed :
   • Any paid Vodafone add On (one time or recurring)
   • Any ervice (VAS) (including Direct operator billing (“DOB”) with google / apple)
   • Any Roaming service – either pay as you go or roaming packs
   • Any other kind of undle (OOB) charges (including SMS) if it not part of his included plan benefits.
   • The only amount which will be allowed is the basic plan rental of the line.
3. Bill limit will by default be set for all Customers by Vodafone based on current billing patterns of the customers. Customers can however, change it later on directly by using the My Vodafone App or by dialing *161#. Alternatively Customers can also call the call center to change their Bill Limit setting.
4. Customers who are currently being charged QR3 for the smart limit will continue to get charged QR3 for the new Bill Limit. For the others the service will be for free including new customers.
5. Customers can change their Bill Limit setting any number of times during the month.
6. All customers whose purchases fail due to insufficient Bill Limit will get a notification via SMS notifying them to change their Bill Limit values and the way to do so.
7. Customers who do not want any Bill control are free to unsubscribe to the service by calling the call center.
8. The minimum Bill Limit which can be set by the customer is 0.01QR. The max Bill Limit a customer can subscribe to is equal to their credit limit. For e.g. If a customer already pays for an Add On or Extra worth QR10 then their minimum bill limit cannot be below QR10.

1. All Vodafone Postpaid Customers (“Customer”) who by mistake pay an excess amount during their Postpaid bill payment can request for a refund.
2. Request should be sent either by contacting to Care via call / chat or by visiting the retail store.
3. By requesting the refund, the customer agrees to these T&C.
4. On receipt of request, Vodafone will check and if applicable shall start the refund process.
5. The refund process can take up to 14 business days.
6. The minimum amount for refund process is QR 100. Any amount below QR100 will be adjusted in the Customer’s next bill.
7. Customer shall provide the following information for refund to Customer Care or Retail Store:
   • Customer Name on Credit or Debit Card
   • Card Details - First 4 Digits and Last 4 Digits of card used
   • Date of Transaction
   • Customer Bank Name:
   • Channel:
   • Swift Code:
   • IBAN number:
8. If the details provided in 7 are incorrect or incomplete, the Customer will be contacted to get the relevant details and resubmit the request.  
9. Refund will only be processed for a local bank in Qatar and excludes any applicable Bank charges.
10. “If the payment was made using a third party’s card or account, refund will be given to that third party card or account only. Vodafone will not liable if the Customer does not get the refund amount from the third party and the customer accepts this risk and shall indemnify Vodafone to the maximum extent possible under the law from any third party claim whatsoever.”
11. Vodafone’s standard Postpaid terms and conditions apply.

Vodafone Global Data – Terms and conditions

• All Vodafone Postpaid Red Customers (“Customer”) will automatically receive the Vodafone Global Data (“VGD”) service from 11 May 2017 which converts their Red local data Plan allowance into roaming data for free while the Customer is roaming in the following Vodafone’s Global network countries below: 
  

  VGD Countries​
  Albania	Hungary	Portugal
  Australia	India	Romania
  Czech Republic	Ireland	South Africa
  Egypt	Italy	Spain
  Germany	Malta	Turkey
  Ghana	Netherlands	United Kingdom
  Greece	New Zeeland	Qatar

• VGD applies only on local data in the Customers current Red Plan and excludes any data Add-Ons.
• The order of consumption of the VGD will be after Vodafone Passport Pack and Red Key data allowance has been consumed. This means that Customers having both Passport Pack and VGD, will consume Passport Pack data first.
• If a customer runs out of their data allowance while roaming they will be charged the standard roaming rates (QR15/MB). If a customer runs out of their data allowance while in Qatar they will be charged by the standard out of bundle rate (0.99/MB).
• Customer will receive an SMS notification when their data is consumed and customer can also check their remaining data allowance through the My Vodafone app or by dialing *129#.
• Vodafone standard Postpaid terms and conditions apply.

1. Consumer

   Go Red and Get Avios (“Programme”)

    

   • The Programme is Vodafone Qatar P.Q.S..C (“Vodafone”) loyalty Programme especially created for Red customers on the following plans (“Eligible Customer”):

     Plans	Avios Earned
     RED 250	45
     RED 350​	60
     RED 500​	100
     RED Me	110
     RED UNLIMITED 750	190
     RED UNLIMITED 800	200
     RED VIP	335

 

• Customers who join the below RED plans before 18th May 2019 are eligible for one time bonus as per the following :

  Eligible Plans	Bouns amount
  RED 250	2,500
  RED 350​	3,500
  RED Me	5,500
  RED UNLIMITED	8,000
  RED VIP	10,000

• Eligible Customers will be able to get fixed monthly Qatar Airways Q-miles (“Q-Miles”) based on the Eligible Customers plan value as above.
• Eligible Customers will need to register their Qatar Airways Privilege club card number with Vodafone by visiting any of our stores or by calling our call centre to start earning Q-Miles thirty days after payment of their Vodafone bill.
• Eligible Customers who are not already a Qatar Airways privileged card member can sign up for a privilege club account at  https://www.qatarairways.com/en-de/Privilege-Club.html
• Q-Miles are calculated on monthly basis. Customers joining the Programme in the middle of their bill cycle will get Q-Miles based on their full plan value.
• Eligible Customers number must have an active number to enjoy earning Q-Miles for e.g. if a number is barred in January 2019 and then paid only in February 2019 to unbar the number then in that case the Customer will only get Q-Miles for the month of February 2019.
• If Eligible Customer cancels their Vodafone number, they will still keep their existing Q-Miles, but will not accumulate any more Q-Miles.
• Q-miles are generated once a month up to 30 days after payment of the bill. To get more information about Q-Miles programme please visit  https://www.qatarairways.com/en-de/Privilege-Club.html . If you give the incorrect privilege card number by mistake, Vodafone cannot be responsible however you may resubmit the correct one to start getting the points.
• All Eligible Customer with any existing discount over 10% are excluded from this Programme except Vodafone for All (50%) customers. This Programme will replace the Vodafone Points for eligible consumer plans above. The current Vodafone points will remain valid 12 months.
• Vodafone’s standard Postpaid terms and condition will apply.

1. Enterprise

   Go Red and Get Avios (“Programme”)

   • The Programme is Vodafone Qatar P.Q.S..C (“Vodafone”) loyalty Programme especially created for Red customers on the following plans (“Eligible Customer”):

     Plans	Avios Earned
     Business Red 250	45
     Business Red 350	60
     Business Red 500	100
     Business Red 750	190
     RED VIP	335

 

• Customers who join the below RED plans before 18th May 2019 are eligible for onetime bonus as per the following :

  Eligible Plans	Bouns amount
  Business Red M 250	2,500
  New Business Red L 350	3,500
  Business Red 500	5,000
  Business Red 750	7,500
  RED VIP	10,000

• Eligible Customers will be able to get fixed monthly Qatar Airways Q-miles (“Q-Miles”) based on the Eligible Customers plan value as above.
• Customers who currently have any discounts on their monthly fees due to a promotion or otherwise are not eligible for the Programme.
• Eligible Customers will need to register their Qatar Airways Privilege club card number with Vodafone by visiting any of our stores or by calling our call centre/account manager to start earning Q-Miles thirty days after payment of their Vodafone bill.
• Eligible Customers who are not already a Qatar Airways privileged card member can sign up for a privilege club account at  https://www.qatarairways.com/en-de/Privilege-Club.html
• Q-Miles are calculated on monthly basis. Customers joining the Programme in the middle of their bill cycle will get Q-Miles based on their full plan value.
• Account Chooser can provide either several Privilege Club numbers to be assigned to different Business Red plans in the business account or provide one Privilege Club number to be assigned to all Business Red plans in the business account
• Eligible Customers number must have an active number to enjoy earning Q-Miles for e.g. if a number is barred in January 2019 and then paid only in February 2019 to unbar the number then in that case the Customer will only get Q-Miles for the month of February 2019.
• If Eligible Customer cancels their Vodafone number, they will still keep their existing Q-Miles, but will not accumulate any more Q-Miles.
• Q-miles are generated once a month up to 30 days after payment of the bill. To get more information about Q-Miles programme please visit  https://www.qatarairways.com/en-de/Privilege-Club.html . If you give the incorrect privilege card number by mistake, Vodafone cannot be responsible however you may resubmit the correct one to start getting the points.
• Vodafone’s standard Postpaid terms and condition will apply.

• Vodafone ENTERTAINER Application is available Free for the following plans - Red Me, Red Unlimited and Red VIP customers (“Eligible Plans”).
• Other Red customers can enjoy Vodafone Entertainer by paying QR 200 per year by accessing my Vodafone app and add the Vodafone Entertainer add on.
• Customer will be able to enjoy the benefits of the Vodafone Entertainer Application for twelve (12) months from the date of activation of Vodafone Entertainer Application.
• Vodafone Entertainer Application will have up to three (3) offers per merchant.
• If Customer disconnects their Vodafone number, ports out or migrates to another plan/Prepaid, which are not part of the Eligible Plans, then the Customer’s subscription will be deactivated immediately.
• If a Customer has already paid QR 200 for Vodafone ENTERTAINER Application then their account will still be valid for 12 months from the date of purchasing Vodafone ENTERTAINER Application add-on.
• Vodafone ENTERTAINER Application is valid for 12 months from the date of activation and benefits cannot carry forward
• Additional user’s such as family and friends cannot be added to Vodafone ENTERTAINER Application.
• If the Customer’s lifestyle benefits were removed due to their number being suspended and then the Customer paid their bill. The suspended lifestyle benefits will be reactivated starting from next bill cycle.
• In case of any complaints relating to the Vodafone ENTERTAINER Application then Customer can contact us at 111.
• Vodafone reserves the right to remove or modify the free Vodafone ENTERTAINER Application at its own discretion however if the Customer has paid for the Vodafone ENTERTAINER Application then their benefits will remain until the end of that year.

Effective November 22nd, 2024 the Night data and 50% extra Local minutes promo on Combo recharge products will be replaced with a new promo.
The Night data and Local minutes benefits under the new promo are mentioned below.

Recharge Products	Night Data - 10pm to 4am	Extra Local Mins
Combo 40	3 GB	50
Combo 65	5 GB	100
Combo 100	5 GB	100
Combo 125	5 GB	100
Combo 150	5 GB
Combo 300	5 GB

The new promo will be valid from November 22nd 2024 till February 25th 2025

Starting from November 5th, 2024, the price of Ahlan Pack QR 50 and Ahlan Pack QR 65 will be revised as below:

• Ahlan Pack 50 will become Ahlan Pack 65 as the price will change from QR 50 to QR 65
• Ahlan Pack 65 will become Ahlan Pack 100 as the price will change from QR 65 to QR 100

Starting 30 October 2024, the validity of credit recharges will be revised as follows:

• Credit recharges of QR 10 to QR 99 will be valid for 30 days
• Credit recharges of QR 100 and above will be valid for 90 days

Validities of all the Non-Credit recharges such as Flex, Combo, Data & International will remain unchanged.

1. Starting November 15, 2024, the 10% bonus campaign on 30 and above digital recharges will be stopped.
2. 10% bonus campaign will be replaced with a new campaign offering 15% on 65 and above (excluding credit recharges) with effect from 15th November. The new campaign will be applicable on following products:
   • Combo 65 and above
   • Data 65 and above
   • Flex 65 and above

Starting 15 November 2024, Minutes to Sudan in International recharge products will be revised as per below table.

Product Name	Current Minutes to Sudan	Revised Minutes to Sudan
International QR 10	18	10
International QR 15	28	15
International QR 20	38	20
International QR 30	57	30

Effective from 15 November 2024, Philippines subscriptions pack of QR 10, QR 20 and QR 50 will be discontinued. Customers can continue to call the Philippines with our best-selling Combo QR 40 product.

Effective 15 November 2024, bonus minutes to Philippines (Globe Network) on Combo QR 65 prepaid pack will be revised to 150 minutes.

Effective from 22 Nov 2024, endless speed on Combo40 will be reverted back to 128kbps.

1 - Changes in the Data Allowances of Prepaid products

• Starting 23rd Sep 2024; data allowances on selected Prepaid products will be revised as follows:

  Prepaid Product	Current Allowance	New Allowance
  Combo 100	16 GB	12 GB
  Combo 125	19 GB	15 GB
  Data 65	11 GB	10 GB
  Data 100	20 GB	16 GB

  Speed of Endless data on Combo 125 will be reduced from 512Kbps to 256Kbps

2 - Removal of Endless on Combo35 and Data allowance reduction

• Starting 23rd Sep 2024; Endless data will not be available on Combo35 recharge product. Customers can continue to use internet using standard pay as you go rate.

Starting 23rd Oct 2024. QR35 recharge denomination will no longer be available. This means the following products will be discontinued:

• Combo 35
• Data 35
• Flex 35

Please note this only covers items in 2024 and not including items in 2025 Q1

Discontinuation of Combo+ Portfolio

• Effective from 1 October 2024, All Combo+ recharge products will be discontinued from all of our channels including eVoucher, eTop-up, Paper, App and Web
• Our valued Customers can continue to purchase our best-selling Combo QR 40, Combo QR 65 and Combo QR 125 products from all channels.

Launch of Combo QR 300

• Effective from 1 October 2024, New Combo QR 300 permanent recharge product will be available across all recharge channels having the below mentioned allowances

  Recharge	Price	Local Data	Night Data (10pm till 4am)	Local Mins	Int Mins*	Endless Internet	Validity
  Combo 300	QR 300	40 GB	6 GB	1500	50	512 Kbps	30 Days

  *50 International mins will be valid for all countries except Estonia & Syria

1. Changes in Prepaid Local Calls pay as go rate
   Effective 31st July; the pay as you go local call rate will be revised to QR 0.75 per minute.
2. Launch of Night Data and Extra Local Minutes Promotion for Combo Customers
   From 20th August till 20th November, customers recharging with Combo products will get extra benefits as follows.

   Prepaid Product	Night Data (11PM – 5AM)	Local Minutes Bonus	Local Data Bonus
   Combo 15	-	15 minutes	250 MB
   Combo 40	3 GB	75 minutes	-
   Combo 65	6 GB	120 minutes	-
   Combo 100	6 GB	-	-
   Combo 125	6 GB	250 minutes	-
   Combo 150	6 GB	-	-

1. The promotion is only available for Vodafone prepaid customers.
2. Customers will receive an SMS upon recharge on details how to participate in the draw.
   • All prepaid customers who recharge their account are automatically eligible to participate in this lucky draw promotion by accepting the Recharge & Win offer on My Vodafone App Offers page or from *123#.
   • Customers, who made a recharge but did NOT Accept the offer will not be included in the draw.
   • Each QR1 recharge gives 1 chance to win QR10,000.

Starting 21 July 2024, the price of Ahlan Pack QR 35 will be revised to QR 50. Other Visitor packs, namely Ahlan QR 65 and QR 150, will remain the same & without any changes.

Effective 14th of July 2024 the pay-as-you-go (standard) international call rates to 48 countries will be revised, for more information on the countries list & new prices please click here

Terms & conditions

• There will be no changes on the price or minutes with International/Combo/Flex Recharge Products or Country Rate Cutters
• The price change will apply only on minutes consumed on Pay-as-you-go (standard call rate) outside of the rate cutters or the above mentioned recharge products.

• The following products are available on QR40 denomination effective from 22nd April 2024
  • Combo 40
  • Flex 40
  • Credit 40
  • Data 40
• QR 35 denomination with all its products (Combo 35, Flex 35, Data 35, Credit 35) will no longer be available for customers starting 30th Sep 2024

Combo QR40 – Permanent Product

• This is a new standard Prepay recharge offers.
• This new Prepay recharge offer is called Combo QR 40
• Vodafone Prepaid customers who recharge with Combo QR 40 product will get benefits as per below table:

  QR	Local data	Local Minutes	Endless Internet Speed	International Minutes (1)	Validity
  40	3 GB	150 Minutes	128 Kbps	*10 Int’l mins + bonus as in (1)	30-days



• Customers get above benefits upon recharge of Combo QR40
• Combo QR40 is available on My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
• Combo QR 40 is available on E-Top up & E-Voucher channel in Vodafone store and Vodafone authorised retailers.
• The benefits are added automatically on recharge.
• International Minutes included in the Eligible Recharge are as below:
• International Minutes:

  *10 International Minutes to the countries below
  Egypt	Saudi Arabia
  India	U.A.E.
  Philippines	Bangladesh
  Sri Lanka	Nepal
  Thailand	Sudan
  Bahrain	Indonesia
  Pakistan	Türkiye

   

  +

  Bonus to 6 countries
  Country	Bonus minutes
  India	45 mins
  Pakistan	25 mins
  Nepal	15 mins
  Bangladesh	25 mins
  Philippines	25 mins to Philippines globe
  Indonesia	16 mins

Combo QR40 - First Promotion

• The first promotion will be run from 22nd April 2024 till 22nd July 2024
• During the first promotion period customers will enjoy extra 3GB Night data which will be valid from 10pm till 4am
• Customers will get the extra benefit automatically upon recharge with Combo QR40

Combo QR40 - Second Promotion

• The second Promotion will run from 23rd July 2024 till 23rd Oct 2024
• During the second promotion period customers will get extra 3GB Night data which will be valid from 11pm till 5 am.
• Customers will get the extra Night data benefit automatically upon recharge with Combo QR40.

Credit QR40 – Permanent Product

• This is a new standard Prepay recharge offers.
• This new Prepay recharge is called Credit QR 40
• Vodafone Prepaid customers who recharge with Credit QR 40 product will get benefits as per below table:

  QR	Credit Balance	Validity
  40	40	180-days

• Customers get above benefits upon recharge of Credit QR40
• Credit QR40 is available on My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
• Credit QR 40 is available on E-Top up & E-Voucher channel in Vodafone store and Vodafone authorised retailers. It is not applicable to paper Recharges.
• The benefits are added automatically on recharge.

Data QR40 – Permanent Product

• This is a new standard Prepay recharge offers.
• This new Prepay recharge is called Data QR 40
• Vodafone Prepaid customers who recharge with Data QR 40 product will get benefits as per below table:

  QR	Local Data	Validity
  40	6 GB	14-days

• Customers get above benefits upon recharge of Data QR40
• Data QR40 is available on My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
• Data QR 40 is available on E-Top up & E-Voucher channel in Vodafone store and Vodafone authorised retailers.
• The benefits are added automatically on recharge.

Flex QR40 – Permanent Product

• This is a new standard Prepay recharge offers.
• This new Prepay recharge is called Flex QR 40
• Vodafone Prepaid customers who recharge with Flex QR 40 product will get benefits as per below table:

  QR	Flex	Bonus Data	Validity of Flex	Validity of Bonus Data
  40	330	750 MB	14 Days	7 Days

• Customers get above benefits upon recharge of Flex QR40
• Flex QR40 is available on My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
• Flex QR 40 is available on E-Top up & E-Voucher channel in Vodafone store and Vodafone authorised retailers. It is not applicable to paper Recharges.
• The benefits are added automatically on recharge.

• This is a new Prepay recharge product.


• Vodafone Prepaid customers who recharge with New Data QR 25 recharge will get benefits as per below table:
   

  New Data QR 25 recharge
  Price	QR 25
  Local Data	12 GB
  Validity	3 days



• The benefits are added automatically on recharge.


• This product is available across all Vodafone channels.


• Vodafone’s standard Prepaid T&C apply.

1. Subscription and Activation:
   • Customers subscribing to the Daily Passport Pack ("Daily Passport Pack") agree to pay QR35 per Day to receive the benefits outlined below.
   • Subscription can be completed while in Qatar or abroad through the My Vodafone App, E-top up, or by dialing the activation codes *110*35# for postpaid or *200*35# for prepaid customers.


2. Benefits:
   • Upon subscription to the Daily Passport Pack, customers will receive the following benefits:
     • Roaming Data: 500 MB
     • Roaming Minutes: 30 outgoing and incoming
   • These benefits are exclusively applicable in the passport pack countries listed on www.vodafone.qa/passportpack


3. Validity and Reactivation:
   • The activated Daily Passport Pack is valid for one (1) day from the activation date.
   • Customers have the option to reactivate the Passport Pack after expiry to continue enjoying the benefits.


4. Additional Usage Charges:
   • If the customer consumes more than the total data/voice allowance before the expiry, additional charges will apply.
   • The excess usage rate will be QR 1 per 1MB/Minute until the day period expires.
   • After the expiry of the Daily Passport Pack, standard roaming rates will apply.


5. Notifications and Remaining Allowance:
   • Customers will receive SMS notifications when their data/voice allowance is consumed or when the validity period expires.
   • Customers can also check their remaining data allowance by dialing *129# or using the My Vodafone App.


6. Expiration of Unused Allowance:
   • Any remaining data/voice allowance in the Daily Passport Pack, if not consumed within the same day from the activation date, will expire and cannot be carried forward.


7. General Terms:
   • The Daily Passport Pack benefits are subject to Vodafone Qatar's terms and conditions.
   • Vodafone Qatar reserves the right to modify or terminate this offer at any time without prior notice.
   • By subscribing to the Daily Passport Pack, customers agree to abide by these terms and conditions.

The validity update for Prepaid plan is as set out below:

Credit Recharges

Every time a customer makes a credit recharge, the specific validity period set out below will apply.
Credit recharge for Prepaid is as follows:

Price (QR)	Credit Balance1	Validity (days)
20	20	180
30	30	180
35	35	180
50	50	180
55	55	180
60	60	180
80	80	180
100	100	180
150	150	180
200	200	180
300	300	180
500	500	180

Above table implies the following:

• All Credit recharge above QR 10 is valid for 180 days starting from the day of the recharge.
• To extend credit balance validity, customer must make a subsequent credit recharge within the validity of the latest credit recharge.
• In case customer has credit balance and makes a subsequent credit recharge within the validity of the latest credit recharge, total credit balance validity gets extended for another 180 days as the validity of the latest recharge will apply.
• In case customer did not make a subsequent credit recharge to extend credit balance validity, after expiry date, his balance will be null.
• To extend outstanding credit balance validity, customer must make a subsequent credit recharge within the validity of his balance.
• Vodafone’s standard Prepaid T&C apply.

¹Balance can be used for local call, data; SMS or roaming usage.

• This is a standard Prepay International recharge offer.
• This Prepay International recharge offer is called International Calling Card QR 20
• Vodafone Prepaid customers who recharge with International Calling Card QR 20 will get benefits as per the table below:

  Particular	Price (QR)	International Mins	Validity (Days)	International Destinations	Country Bonus International Mins (*120#)	Country Bonus International Mins Validity (Days)
  International Calling Card Recharge	20	38	30 Days	International Minutes to 13 Countries - Egypt, India, Philippines, Sri Lanka, Thailand, Pakistan, Saudi Arabia, U.A.E., Bangladesh, Bahrain, Turkey, Indonesia and Sudan.	Country Bonus International Mins via *120# to India (350), Nepal (30), Bangladesh (500), Pakistan (150), Philippines - globe (600), Indonesia (60), Sri Lanka (50), Kenya (30), Ethiopia (30), Eritrea (30), Ghana (30)	14 Days



• Customers get above benefits upon recharge of International Calling Card QR 20
• International Calling Card QR 20 is available on My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
• International Calling Card QR 20 is available on E-Top up & Evoucher channel in Vodafone store and Vodafone authorised retailers. It is also applicable to paper Recharge.
• The benefits are added automatically on recharge.
• Customers will get 38 International Mins to 13 countries.
  Egypt, India, Philippines, Sri Lanka, Thailand, Pakistan, Saudi Arabia, U.A.E., Bangladesh, Bahrain, Turkey, Indonesia and Sudan.
• Customers will simply dial *120# and select the country to activate country bonus international mins.
• Country Bonus:
  350 Mins to India or 30 Mins to Nepal or 150 Mins to Pakistan or 500 Mins to Bangladesh or 600 Mins to Philippines (Globe) or 60 Mins to Indonesia or 50 Mins to Sri Lanka (Dialog) or 30 Mins to Kenya or 30 Mins to Ethiopia or 30 Mins to Eritrea or 30 Mins to Ghana
• The International Calling Card QR 20, 38 International mins to 13 countries are valid for 30 days.
• The International Calling Card QR 20, Country bonus international mins are valid for 14 days.
• All the other Vodafone’s standard Prepaid T&C apply.

• These is a new standard Prepay recharge offer.
• This new Prepay recharge offer is called Combo QR 125.
• Vodafone Prepaid customers who recharge with Combo QR 125 products will get benefits as per below table:

  QR	Local data	Local Minutes	Endless Internet Speed	International Minutes	Validity
  125	19 GB	500 Minutes	512 Kbps	*20 Int’l mins + bonus	30-days



• Customers get above benefits upon recharge of Combo QR125
• Combo QR 125 is available on My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
• Combo QR 125 is available on E-Top up & Evoucher channel in Vodafone store and Vodafone authorised retailers. It is not applicable to paper Recharges.
• The benefits are added automatically on recharge.
• Combo QR 125 international Minutes are as below:

  *20 International Minutes to the countries below
  Egypt	Saudi Arabia
  India	U.A.E.
  Philippines	Bangladesh
  Sri Lanka	Nepal
  Thailand	Sudan
  Bahrain	Indonesia
  Pakistan	Turkey

   

  +

  Bonus to 7 countries
  Country	Bonus minutes
  India	75 mins
  Pakistan	75 mins
  Nepal	55 mins
  Bangladesh	250 mins
  Philippines	250 mins to Philippines globe
  Indonesia	30 mins
  Sri Lanka	25 mins



• Vodafone’s standard Prepaid T&C apply.

• All Customers who purchase the Prepaid roaming pack 30 (“Prepaid roaming pack”) by paying QR30 shall receive the benefits below with 30 days validity:

  Product	Prepaid Roaming Pack 30
  Price	QR 30
  Roaming Data	500MB
  Incoming roaming Minutes	150 Mins
  Outgoing minutes to Qatar	20 Mins
  Validity	30 Days

• All Customers who purchase the Prepaid roaming pack 30 (“Prepaid roaming pack”) by paying QR30 shall receive the benefits below with 30 days validity:

  Prepaid Roaming Countries
  Bermuda	Bangladesh	Indonesia
  Canada	China	Mexico
  Chile	Estonia	Iceland
  Colombia	Hungary	Kuwait
  Malaysia	India	Japan
  Norway	Nepal	Australia
  Peru	New Zealand	Pakistan
  Singapore	Romania	Brazil
  Switzerland	USA	South Korea

• The benefits are only applicable in the below countries available at www.vodafone.qa


• Customers can purchase while in Qatar through retail outlets or abroad through the Vodafone website www.vodafone.qa
• Activation is valid for thirty (30) days and Customers can active several packs at the same time.
• If the Customer consumes more than the total minutes / data allowance before the expiry, then standard roaming rates below will apply.
• Customer will receive an SMS notification when their minutes / data is consumed or when the validity period has expired.

• Unlimited Prepaid is a service for customers on Vodafone Prepaid only
• This service is activated once the customer reaches 10 QR spend (from the main credit (QR)balance only) on either local calls or local data
• Local calls:
  • The counter for every customer starts at the beginning of the day i.e. 00:01 hrs
  • The spend on local calls is counted (only from the main credit (QR) balance only, not from Prepaid pack quota.eg. Local 5 card)
  • Once the spend on local calls reaches 10 QR, Unlimited Prepaid local calls service is activated
  • Customer is credited unlimited local mins (with a fair usage policy of 250 mins) valid till the end of the same day till midnight 23:59 hrs
  • If the customer consumes the 250 local mins that is credited, then standard charges apply
  • The unlimited service is applied only after the call (that makes it past 10 QR for the day) is over. For example, Call 1 spends 3 QR, Call 2 spends 3 QR, Call 3 spends 3 QR and Call 4 spends 3 QR, the service will only begin after 4^th call and not in the middle of the 4^th call
  • The counter is reset at the beginning of the next day
• Local data:
  • The counter for every customer starts at the beginning of the day i.e. 00:01 hrs
  • The spend on local data is counted (only from the main credit (QR) balance only, not from Prepaid pack quota.eg. Internet 5 card)
  • Once the spend on local data reaches 10 QR, Unlimited Prepaid data service is activated at 1 Mbps
  • Customer can use 1 Mbps till a fair usage of 4 GB post which speed is decreased to 256 Kbps for another 6 GB
  • All the above data quota is valid till end of the same day till midnight 23:59 hrs
  • The counter is reset at the beginning of the next day

• All Vodafone Prepaid and Postpaid customers (“Customer”) can exclusively get an affordable hassle-free insurance offered by QLM Life & Medical Insurance Company QPSC (“QLM Micro SeQure”).
• To qualify Customers must have a valid QID and be at least eighteen (“18”) years of age but not more than Fifty-Nine (“59”)years.
• Customers can get QLM Micro SeQure through the My Vodafone App or SMS link that will be sent to customers.
• The monthly premium for QLM Micro SeQure is only QR 3 shall be made through a hassle-free auto debit from the Customer’s Vodafone account.
• To get QLM Micro SeQure the Customer does not need to so any pre-insurance medical exams or fill any medical questionnaire.
• QLM Micro SeQure benefits cover natural death, death due to an accident and Hospital Cash (daily cap of 150 QAR and maximum up to 4500 QAR monthly).
• Customers can take this policy in conjunction with any other policy they may have currently. However, Customer cannot make multiple claims for the same incident.
• Customer can also add family members using their own QID.
• Customers can unsubscribe by contacting QLM through their App or by calling XXXX. Customer you can re-join QLM Micro SeQure after opting out subject to prior approval by QLM.
• In case of insufficient funds, if the Customer is unable to debit their renewal, then QLM Micro SeQure will lapse and get cancelled.
• Vodafone is only a payment facilitator for QLM Micro SeQure, and all complaints and claims must be done with QLM directly. For claims, Customer must intimate QLM within sixty (“60”) days of the claim.

Starting from February 26th 2024, All new GigaHome fiber customers 1Gbps and 2 Gbps plans will benefit from a Discounted price during 10 Months. After this period, the standard monthly price applies. This new promotion replaces the promotion ending on Feb, 25th 2024 proposing a 12 months discounted price.

If you are a Vodafone Home customer, the terms and conditions set out below will govern your use of our Services, and the contractual relationship between us.

If you receive other services from us, other terms may also apply to you. These terms may be found on our Website.

 

1.   Interpretation

“Agents” means any contractors, providers, dealers or agents appointed by Vodafone to perform any of Vodafone’s obligations under this Agreement.

“Agreement” means these terms and conditions between us and you;

“Bar” means suspending access to Services;

“Bill Cycle” means the period of time between billings. Your Bill Cycle will begin on a set day each month and will last until that day the next month (e.g. the 1st of one month to the 1st of the next month). The number of days in your Bill Cycle is variable in accordance with the number of days in a month. You will be informed of your Bill Cycle when you sign up for the Services.

“Bill Issue Date” – the date your bill is generated.

“Charges” means all monthly access charges, and any additional charges payable by you;

“Connection” means a Vodafone number that has been configured to attach to the Network so that you can use the Services supplied under the Agreement;

“CPE” means the Customer Premise Equipment that connects you to our Network for the provision of the Services, this includes your wi-fi router;

"Customer Care" means the Vodafone Customer Care team, which is contactable on 111;

“Minimum Subscription” is the period defined in Clause 2(b).

“Network” means our Vodafone fixed line network.

“Service(s)” means the voice and broadband service and related products and services that are made available to you by us or our agents under this agreement.

“User” means any individual who uses the Services;

"Website" means our website at www.vodafone.com.qa;

“we” or “us” means Vodafone Qatar Q.S.C. and “our” has a corresponding meaning;

“you” means the customer under this Agreement who is liable for all of the Charges under this Agreement and “your” has a corresponding meaning.

 

2.   Commencement of Agreement and Term

(a)  This Agreement begins when we set up your connection to our Services to be available for your use.

(b) The minimum contractual period shall be the first three (3) billable months, excluding any initial free promotional benefit period (“Minimum Subscription”).  If You wish to discontinue and/or terminate the Service during the Minimum Subscription period You will be liable to pay the applicable Charges for the remainder period of the Minimum Subscription, the charges referenced under 2.(c) and any other charges as set out in this Agreement.

(c) If You discontinue and/or terminate this Agreement before the expiry of the twelve months from the day the Service is made available to You, You will be liable to pay: (i) CPE and installation charges equal to 798 Qatari Riyal (seven hundred ninety eight); and (ii) any other applicable Charges as set out in this Agreement.

(d)  The Services continue until terminated in accordance with this Agreement.

 

3.   Coverage and Services

(a)  While we will do our best to provide quality services, because of the nature of telecommunications, it is impossible to guarantee a fault-free Service, as the quality and coverage of the Services may sometimes be affected by factors outside of our control.

(b) You agree that you will not use the Services:

• in a way which breaks any law or infringes anyone’s legal rights;
• to obtain unauthorised access to anyone’s computer or communications equipment;
• to annoy anyone or to interfere with anyone else’s use of our Services.

(c)  We reserve the right to remove any material from our servers which we consider, in our reasonable opinion, to breach the terms of this Agreement or any law.

(d) The Services may be changed, modified, advanced, suspended or removed by us. We will notify you before doing this, or introducing substitute or new services.

(e) You agree to follow our instructions about the use of the Services and ensure that all Users meet your responsibilities when using your Service. You agree to keep us protected against any legal action taken against us and to meet any losses we may incur as a result of such use of the Services. You are responsible for any Users use or misuse of the Services.

(f)  You agree not to use the Services for any abusive, illegal or fraudulent purpose.

(g)  Using or agreeing to use the Services does not give you any rights in any part of the Services. You must not resell, in any way whatsoever, the whole or any part of the Services.

(h) You agree that if you use Services in any way that may negatively impact our Network or the provision of the Services, we may restrict or suspend your use of the Services.

(i)   You acknowledge that our control of voice and data speeds is limited to our own network. We may use traffic prioritisation policies at any time to improve the overall performance among our customers. Connections to servers outside the Vodafone network are on a “best endeavours” basis, and it may not be possible for you to achieve your desired or expected speed or latency.

(j)   The integrity or quality of the data or information you send or receive via the Services may be affected or compromised due to the configuration of our network, the use of the internet, or the configuration or limitations of your, or your intended recipient's, hardware or other device.

 

4.   Fair Usage Policy

(a)  The Services are offered for reasonable use only. Excessive use of the Services beyond that which, in our reasonable discretion, is normal and reasonable usage and which, as a result has the potential to negatively impact the quality of service available to other subscribers may result in us throttling the Services which may impact the desired or expected speed.

(b) Our plans may include unlimited calling to certain designated numbers.  Unless stated otherwise, any unlimited calling is subject to a cap of 44,640 minutes per month.

 

5. Equipment

(a) Unless provided otherwise in this Agreement, all CPE shall remain the property of Vodafone.

(b) You are responsible for keeping all CPE in good condition, and for the security, protection from unauthorized access, any loss or damage to the CPE, with the exception of normal wear and tear.

(c) We be entitled to inspect or test any CPE remotely or otherwise at such times as may be agreed between us.

(d) You will not remove or obscure any logo or writing on CPE and will replace all batteries and other consumable parts of the Equipment. 

(e) You will not, and will ensure that Users do not tamper with or attempt to repair or service the CPE or allow any party other than Vodafone to do so. Any attempt to do this may invalidate the manufacturer’s warranty. 

(f) You will not sell any CPE, place a charge on it or otherwise dispose of it.

(g) Vodafone’s supply of CPE shall be subject to availability.

(h) We will provide you with a limited warranty for CPE.  Where CPE becomes faulty for reasons other than through your acts, omissions or misuse within the limited warranty period, we will repair or replace the CPE in accordance with Vodafone’s repair policies.

(i) Vodafone does not manufacture CPE and save for Clause 5(h) above excludes, to the fullest extent permissible at law, all warranties, terms or conditions in relation to Equipment, whether implied by law or otherwise.

(j) You agree not to use any hardware provided by Vodafone to connect to internet services provided by any other internet service provider.  If you do, we reserve the right to terminate this Agreement

 

6. Billing 

(a) We will assign a monthly Bill Cycle for your account.

(b) We will issue a bill to you at the end of the Bill Cycle of your account. Email bills will be sent within 4 days of when your next Bill Cycle begins.  Paper bills will arrive within 14 days of the beginning of your next Bill Cycle.  The date your bill is generated is called your “Bill Issue Date”.

(c) Bills are available in either paper or email mode and can be in either Arabic or English. You are required to select only one (1) mode of dispatch and one (1) language preference.  You will be able to change your desired dispatch mode and/or language preference by contacting Customer Care or visiting a Vodafone retail store. If you select a paper bill you will be charged QR5 per bill

(d) The bill will include a summary of the billed charges of your account. You may also choose to receive a detailed bill of each connection in your account at no additional cost.

(e) You must pay the billed charges on your account within 30 days from Bill Issue Date, otherwise, the charges will become overdue. 

(f) Any dispute in the billed amount must be reported to us within 45 days of the Bill Issue Date.

(g) We reserve the right to Suspend or disconnect the services where payment is overdue. The Suspension or disconnection will take effect on all connections on your account. The Suspension will be removed upon settling the outstanding amounts.

(h) Where payment is not received in full after 180 days from the Bill Issue Date, we will terminate this agreement and disconnect all connections on your account.

(i) We will send an SMS to the mobile number you provided on signing up to the Services when the bill is issued and when payment is due.

 

7. Charges 

(a) You agree to pay us the relevant charges for the provision of the Services, whether you or someone else use(s) the Services.

(b) All your account charges will be billed once a month at the end of each Bill Cycle.

(c) Most charges will appear on the bill immediately following the time period in which charges were incurred. In certain circumstances due to operational matters beyond our control, the application of charges to your bill may be delayed. You are nevertheless required to pay all billed charges (except any that are subject to a dispute with us) when they fall due, as stated on your bill. 

(d) We will set a credit limit for the charges incurred on your account.

(e) You may request to increase the default credit limit by either paying a deposit or providing your credit card details for security purposes. The amount of any deposit will depend on your requested credit limit amount.

(f) If you reach or exceed your credit limit, your account will be Suspended. The Suspension will be removed upon settling all or part of the outstanding amounts.

(g) Should the billed amount exceed the set credit limit due, you are still obliged to pay the full amount due for all charges incurred. 

 

 8. Deposits

(a) You may make a deposit against your account to increase your credit limit.

(b) If you wish to retrieve your deposit, you can request repayment by cheque or by bank deposit, or we can apply it as a payment credit against any and all outstanding and future charges on your account and. We will then return your credit limit settings to the default.

 

9. Limitation of Liability

(a)  Except where we cause direct damage to your property due to our negligence, to the extent allowed by law we exclude any liability of any kind (whether in contract, tort, equity or otherwise) to you or anyone claiming through you, relating to any loss of profits or revenue, loss of data, lost business or missed opportunities, wasted expenditure or savings you might have had, or any form of indirect or consequential loss whatsoever, arising from:

•    your connection to our network or the content or supply of any Services;

•    the failure, interruption or delay in the supply of, any services or any part of them or any negligence in this regard;

•    the fitness of all or any of the Services for any particular purpose;

•    the inaccurate or incomplete transmission of any data;

•    any other matter which relates to this Agreement.

(b) Except as set out above, we have no other liability to you or any other person in respect of this Agreement.

 

10.  Access to Premises

      You will allow us or our Agents access to your property to perform our obligations under this Agreement. We will always try to give you reasonable prior notice if we require access to your premises and we will ensure that we or our Agents carry sufficient proof of identity. If you do not allow us to access your premises your ability to use the Services may be adversely affected.

 

11. Relocation of Premises

(a) If you plan to relocate to different premises after the installation of any Services, the Services may be relocated so long as the new address is in an area in which we provide the relevant Services.  You must provide at least 14 days’ notice before the expected moving date and provide full details of the new premises for evaluation.

(b) We reserve the right to refuse to relocate Services in our sole discretion.

(c) There may be Charges for relocating Services.  Any Charges will be disclosed to you prior to relocating the relevant Service

 

12. Non Vodafone Hardware and third-party services

(a)  If you have acquired hardware from some other source, for example from overseas or second-hand, and it does not support all of the services offered by us, we are not under any obligation to take any action so that you can access any our Services.

(b)  We do not make any warranty as to the accuracy, completeness or currency of any content or material which you may access or have provided to you, using our Services. Where Services are provided by a third party we accept no responsibility or liability for their quality or the nature of their content.

 

13. Privacy

(a)  Vodafone’s use of your personal information is governed by this Agreement and by the Vodafone Privacy Policy which can be accessed on our Website.

(b) We may provide your personal information to public sector agencies in order for them to investigate an offence.

(c)  Subject to any rights you may have under any applicable laws or regulations, we will not be liable to you, or to anyone else, for:

•    the content or lack of confidentiality of any services you use;

•    any disclosure we make by law to a public sector agency.

 

14. Disconnection of Services

(a)  You may discontinue your connection to our network or give up the Service at any time by calling our customer care team on 111. Any remaining data on your account will not be refundable.

(b) We can Bar, re-direct or restrict your use of any or all of the Services or disconnect your connection if:

•    you do not abide by the terms and conditions in this Agreement;

•    you make abusive, offensive, malicious or nuisance calls or communications, or use any of our Services in an offensive way;

•    you are abusive or offensive to us, our dealers or agents, or any other person;

•    we suspect you of using the services for any illegal or fraudulent activity; or

•    all of the services are permanently or temporarily (for any reason) unavailable to you;

(c)  If we suspend your use of our Services, we will try to contact you before doing so.

(d) Where we Bar, re-direct or restrict the Services all Charges will continue to apply.

 

15. Transferring Responsibilities

(a)  Your interests in this Agreement are personal to you and you may not transfer or on-sell the Agreement or any benefit or obligation under it to another person without our consent. If you are a company and your effective management or control is changed in any way, we may treat this as a transfer of this Agreement entitling us to end it.

(b) Vodafone retains the right to alter its Services and/or terms and conditions for the proposed transferee 

 

16. Vodafone’s right to end this Agreement

Notwithstanding any other clause in this Agreement, we may disconnect your connection or terminate particular Services:

•    By giving you twenty one (21) days written notice; or if any of our licences to operate our network is ended or suspended.
 

17. Notices and Variations of Charges, Terms and Pricing Plans

(a)  We may change this Agreement and any free Services at any time. Changes will be posted on our Website. Please check this regularly for updates.

 

18. Force Majeure

We will not be liable for any delay or failure of the Services or for any loss or damage from such delay or failure to the extent that it was caused, in whole or part, by an act of God, war, terrorism, civil disobedience, industrial stoppage or unrest, fire, volcanic eruption, earthquake, shortage of suitable labour, materials, equipment or energy or any other event beyond our control.

 

19. Agents of Vodafone

(a)  We shall be entitled to subcontract or delegate the performance of any of our rights or obligations under this Agreement but any such subcontracting or delegation will not relieve us from liability for performance of any such obligation.

 

20. Numbers

(d) Vodafone shall allocate telephone numbers to you which you shall only use to access the Services.  All the numbers are the property of the State of Qatar. Vodafone may reallocate or change such telephone numbers as a result of changes in applicable law or instructions from the Regulatory Authorities or in accordance with its Number Policy, which can be found at www.vodafone.com.qa, but will exercise all reasonable endeavours to minimise any disruption to you.  

(e) Vodafone may withdraw telephone numbers that have been allocated to you as a result of your failure to comply with this Agreement.

(f) If you elect to pay a reservation charge for a number, this entitles you to use the number. The ownership of the number remains with the State of Qatar.

(g) All reserved numbers must be assigned to an active Connection. If you cancel a Connection and/or this Agreement is terminated, the number will be deactivated and made available for reservation after 180 calendar days from the date of cancellation or termination.

 

21. Applicable Law

This Agreement is governed by the laws of State of Qatar.

5G SRVICES TERMS AND CONDITIONS
 
By using the Service, You agree to be bound by these terms and conditions:  
 
1.    Interpretation

“Agents” means any contractors, providers, dealers or agents appointed by Vodafone to perform any of Vodafone’s obligations under this Agreement.

“Agreement” means these terms and conditions between Us and You;

“Bar” means suspending access to Services;

“Bill Cycle” means the period of time between billings. Your Bill Cycle will begin on a set day each month and will last until that day the next month (e.g. the 1st of one month to the 1st of the next month). The number of days in Your Bill Cycle is variable in accordance with the number of days in a month. You will be informed of Your Bill Cycle when You sign up for the Services.

“Bill Issue Date” the date Your bill is generated.

“Charges” means all monthly access charges, and any additional charges payable by You;

“Connection” means a Vodafone number that has been configured to attach to the Network so that you can use the Services supplied under the Agreement;

“CPE” means the Customer Premise Equipment that connects You to our Network for the provision of the Services, this includes Your Wi-Fi router;

"Customer Care" means the Vodafone Customer Care team, which is contactable on 111;

“Minimum Subscription” is the period defined in Clause 2(b).

“Network” means our Vodafone 5G network.

“Service(s)” means the voice and broadband service and related products that are made available to You by Us or Our agents under this agreement.

“User” means any individual who uses the Services;

"Website" means our website at www.vodafone.com.qa;

“We” or “Us” means Vodafone Qatar P.Q.S.C. and “our” has a corresponding meaning;

“You” means the customer under this Agreement who is liable for all of the Charges under this Agreement and

 ‘’Your’’ has a corresponding meaning.
 
2.   Commencement of Agreement and Term

(a)  This Agreement begins when we set up Your connection to our Services to be available for your use.

(b) The minimum contractual period shall be the first three (3) billable months, excluding any initial free promotional benefit period (“Minimum Subscription”).  If You wish to discontinue and/or terminate the Service during the Minimum Subscription Period You will be liable to pay the applicable Charges for the remainder period of the Minimum Subscription, the charges referenced under 2(c) and any other charges as set out in this Agreement.
 
(c)   If You discontinue and/or terminate this Agreement, You will be liable to : (i) Return back the CPE to any of Vodafone stores   (ii) the remaining pro-rated amount of the Mesh for twelve months and any unpaid pending bills. 
 
(d)  The Services shall continue until terminated in accordance with this Agreement.
 
3.   Coverage and Services

(a)  While we will do our best to provide quality services, because of the nature of telecommunications, it is impossible to guarantee a fault-free Service, as the quality and coverage of the Services may sometimes be affected by factors outside of Our control.

(b)   You agree that You will not use the Services:

• in a way which breaks any law or infringes anyone’s legal rights;
• to obtain unauthorised access to anyone’s computer or communications equipment;
• to annoy anyone or to interfere with anyone else’s use of Our Services.

(c)    We reserve the right to remove any material from Our servers which we consider, in Our reasonable opinion, to breach the terms of this Agreement or any law.

(d)   The Services may be changed, modified, advanced, suspended or removed by Us. We will notify You before doing this, or introducing substitute or new services.

(e)   You agree to follow Our instructions about the use of the Services and ensure that all Users meet Your responsibilities when using Your Service. You agree to keep Us protected against any legal action taken against Us and to meet any losses we may incur as a result of such use of the Services. You are responsible for any Users use or misuse of the Services.
 
(f)    You agree not to use the Services for any abusive, illegal or fraudulent purpose.

(g)   Using or agreeing to use the Services does not give You any rights in any part of the Services. You must not resell, in any way whatsoever, the whole or any part of the Services.
 
(h)   You agree that if you use Services in any way that may negatively impact our Network or the provision of the Services, we may restrict or suspend Your use of the Services.

(i)     You acknowledge that Our control of voice and data speeds is limited to Our own network. We may use traffic prioritisation policies at any time to improve the overall performance among our Customers. Connections to servers outside the Vodafone network are on a “best endeavours” basis, and it may not be possible for You to achieve Your desired or expected speed or latency.

(j)   The integrity or quality of the data or information You send or receive via the Services may be affected or compromised due to the configuration of Our network, the use of the internet, or the configuration or limitations of Your, or Your intended recipient's, hardware or other device.

4.   Fair Usage Policy

(a)    The Services are offered for reasonable use only. Excessive use of the Services beyond that which, in Our reasonable discretion, is normal and reasonable usage and which, as a result has the potential to negatively impact the quality of service available to other subscribers may result in Us throttling the Services which may impact the desired or expected speed.

(b)    Our plans may include unlimited calling to certain designated numbers. Unless stated otherwise, any unlimited calling is subject to a cap of 44,640 minutes per month.

5.         Equipment

(a)    Unless provided otherwise in this Agreement, all CPE shall remain the property of Vodafone.

(b)    You are responsible for keeping all CPE in good condition, and for the security, protection from unauthorized access, any loss or damage to the CPE, with the exception of normal wear and tear.

(c)    We be entitled to inspect or test any CPE remotely or otherwise at such times as may be agreed between Us.
 
(d)    You will not remove or obscure any logo or writing on CPE and will replace all batteries and other consumable parts of the Equipment. 
 
(e)   You will not, and will ensure that Users do not tamper with or attempt to repair or service the CPE or allow any party other than Vodafone to do so. Any attempt to do this may invalidate the manufacturer’s warranty. 
 
(f)    You will not sell any CPE, place a charge on it or otherwise dispose of it.
 
(g)   Vodafone’s supply of CPE shall be subject to availability.
 
(h)   We will provide You with a limited warranty for CPE.  Where CPE becomes faulty for reasons other than through Your acts, omissions or misuse within the limited warranty period, We will repair or replace the CPE in accordance with Vodafone’s repair policies. 
 
(i)    Vodafone does not manufacture CPE and save for Clause 5(h) above excludes, to the fullest extent permissible at law, all warranties, terms or conditions in relation to Equipment, whether implied by law or otherwise.
 
(j)   You agree not to use any hardware provided by Vodafone to connect to internet services provided by any other internet service provider. If you do, We reserve the right to terminate this Agreement

6.         Billing 

(a)    We will assign a monthly Bill Cycle for Your account.
 
(b)   We will issue a bill to You at the end of the Bill Cycle of Your account. Email bills will be sent within 4 days of when Your next Bill Cycle begins.  Paper bills will arrive within 14 days of the beginning of Your next Bill Cycle.  The date Your bill is generated is called Your “Bill Issue Date”.
 
(c)    Bills are available in either paper or email mode and can be in either Arabic or English. You are required to select only one (1) mode of dispatch and one (1) language preference.  You will be able to change Your desired dispatch mode and/or language preference by contacting Customer Care or visiting a Vodafone retail store. If You select a paper bill You will be charged QR5 per bill
 
(d)   The bill will include a summary of the billed charges of Your account. You may also choose to receive a detailed bill of each connection in Your account at no additional cost.
 
(e)   You must pay the billed charges on Your account within 30 days from Bill Issue Date, otherwise, the
charges will become overdue. 

(f)    Any dispute in the billed amount must be reported to us within 45 days of the Bill Issue Date.

(g)   We reserve the right to Suspend or disconnect the services where payment is overdue. The Suspension or disconnection will take effect on all connections on Your account. The Suspension will be removed upon settling the outstanding amounts.
 
(h)    Where payment is not received in full after 180 days from the Bill Issue Date, We will terminate this agreement and disconnect all connections on Your account.

(i)     We will send an SMS to the mobile number You provided on signing up to the Services when the bill is issued and when payment is due.
 
7. Charges 

(a)   You agree to pay Us the relevant charges for the provision of the Services, whether You or someone else use(s) the Services.

(b)    All your account charges will be billed once a month at the end of each Bill Cycle.

(c)    Most charges will appear on the bill immediately following the time period in which charges were incurred. In certain circumstances due to operational matters beyond Our control, the application of charges to Your bill may be delayed. You are nevertheless required to pay all billed charges (except any that are subject to a dispute with Us) when they fall due, as stated on Your bill. 

(d)   We will set a credit limit for the charges incurred on Your account.

(e)   You may request to increase the default credit limit by either paying a deposit or providing Your credit card details for security purposes. The amount of any deposit will depend on Your requested credit limit amount.

(f)     If You reach or exceed Your credit limit, Your account will be suspended. The suspension will be removed upon settling all or part of the outstanding amounts.
 
(g)    Should the billed amount exceed the set credit limit due, You are still obliged to pay the full amount due for all charges incurred. 
 
8.   Deposits

(a)     You may make a deposit against Your account to increase Your credit limit.

(b)     If you wish to retrieve Your deposit, You can request repayment by cheque or by bank deposit, or We can apply it as a payment credit against any and all outstanding and future charges on Your account and. We will then return Your credit limit settings to the default.
 
9.   Limitation of Liability

(a)  Except where we cause direct damage to Your property due to Our negligence, to the extent allowed by law we exclude any liability of any kind (whether in contract, tort, equity or otherwise) to You or anyone claiming through You, relating to any loss of profits or revenue, loss of data, lost business or missed opportunities, wasted expenditure or savings You might have had, or any form of indirect or consequential loss whatsoever, arising from:
 
•    Your connection to Our network or the content or supply of any Services;
•    the failure, interruption or delay in the supply of, any services or any part of them or any negligence in this regard;
•    the fitness of all or any of the Services for any particular purpose;
•    the inaccurate or incomplete transmission of any data;
•    any other matter which relates to this Agreement.
 
(b)           Except as set out above, we have no other liability to You or any other person in respect of this Agreement.

10.   Access to Premises

You will allow Us or Our Agents access to Your property to perform our obligations under this Agreement. We will always try to give You reasonable prior notice if We require access to Your premises and We will ensure that We or Our Agents carry sufficient proof of identity. If You do not allow Us to access Your premises Your ability to use the Services may be adversely affected.

11.       Relocation of Premises

(a)  If You plan to relocate to different premises after the installation of any Services, the Services may be relocated so long as the new address is in an area in which We provide the relevant Services.  You must provide at least 14 days’ notice before the expected moving date and provide full details of the new premises for evaluation.
 
(b)  We reserve the right to refuse to relocate Services in our sole discretion.

(c)    There may be Charges for relocating Services.  Any Charges will be disclosed to You prior to relocating the relevant Service
 
12.       Non Vodafone Hardware and third-party services

(a)  If You have acquired hardware from some other source, for example from overseas or second-hand, and it does not support all of the services offered by Us, We are not under any obligation to take any action so that You can access any Our Services.
 
(b)  We do not make any warranty as to the accuracy, completeness or currency of any content or material which You may access or have provided to You, using our Services. Where Services are provided by a third party We accept no responsibility or liability for their quality or the nature of their content.
 
13.       Privacy
 
(a)   Vodafone’s use of Your personal information is governed by this Agreement and by the Vodafone Privacy Policy which can be accessed on our Website.
 
(b)   We may provide Your personal information to public sector agencies in order for them to investigate an offence.

(c)  Subject to any rights You may have under any applicable laws or regulations, we will not be liable to
You, or to anyone else, for:

•    the content or lack of confidentiality of any services You use;
•    any disclosure we make by law to a public sector agency.
 
14.       Disconnection of Services

(a)           You may discontinue Your connection to Our network or give up the Service at any time by calling Our customer care team on 111. Any remaining data or any other benefits associated with Your account will not be refundable and will automatically expire.

(b)           We can Bar, re-direct or restrict Your use of any or all of the Services or disconnect Your connection if:
 

• You do not abide by the terms and conditions in this Agreement;
• You make abusive, offensive, malicious or nuisance calls or communications, or use any of Our Services in an offensive way;
• You are abusive or offensive to Us, Our dealers or agents, or any other person;
• We suspect You of using the services for any illegal or fraudulent activity; or
• All of the services are permanently or temporarily (for any reason) unavailable to You;

(c)            If We suspend Your use of our Services, We will try to contact You before doing so.

(d)           Where We Bar, re-direct or restrict the Services all Charges will continue to apply.
 
15.       Transferring Responsibilities

(a)           Your interests in this Agreement are personal to You and You may not transfer or on-sell the Agreement or any benefit or obligation under it to another person without Our consent. If You are a company and Your effective management or control is changed in any way, We may treat this as a transfer of this Agreement entitling Us to end it.

(b)           Vodafone retains the right to alter its Services and/or terms and conditions for the proposed transferee 
 
16.       Vodafone’s right to end this Agreement

Notwithstanding any other clause in this Agreement, We may disconnect Your connection or terminate particular Services:

• By giving You twenty one (21) days written notice; or
• if any of Our licences to operate Our network is ended or suspended.

17.       Notices and Variations of Charges, Terms and Pricing Plans

We may change this Agreement and any free Services at any time. Changes will be posted on Our Website. Please check this regularly for updates.

18.       Force Majeure

We will not be liable for any delay or failure of the Services or for any loss or damage from such delay or failure to the extent that it was caused, in whole or part, by an act of God, war, terrorism, civil disobedience, industrial stoppage or unrest, fire, volcanic eruption, earthquake, shortage of suitable labour, materials, equipment or energy or any other event beyond our control.

19.       Agents of Vodafone

We shall be entitled to subcontract or delegate the performance of any of our rights or obligations under this Agreement but any such subcontracting or delegation will not relieve us from liability for performance of any such obligation.

20.       Numbers

(a)            Vodafone shall allocate telephone numbers to You which You shall only use to access the Services.  All the numbers are the property of the State of Qatar. Vodafone may reallocate or change such telephone numbers as a result of changes in applicable law or instructions from the Communications Regulatory Authorities or in accordance with its Number Policy and Our Number Policy, which can be found at www.vodafone.com.qa , but will exercise all reasonable endeavours to minimise any disruption to You.
(b)            Vodafone may withdraw telephone numbers that have been allocated to You as a result of Your failure to comply with this Agreement.
(c)            If You elect to pay a reservation charge for a number, this entitles You to use the number. The ownership of the number remains with the State of Qatar.
(f)             All reserved numbers must be assigned to an active Connection. If You cancel a Connection and/or this Agreement is terminated, the number will be deactivated and made available for reservation after 180 calendar days from the date of cancellation or termination.
21.       Applicable Law

This Agreement is governed by the laws of State of Qatar.

Previous Service Provider: means the Service Provider that ports out a Customer’s fixed number(s) to a new Service Provider.
New Service Provider:means the Service Provider that gains a Customer’s’ fixed number(s) through the porting process.

1. Contact:The New Service Provider will contact you to inform you about the status of your porting request.


2. Assistance:You agree to assist the New Service Provider to resolve any cause of a delay in the porting process (e.g. by providing additional or corrected information). The New Service Provider will not process your porting request if you do not provide the requested information within the specified time.


3. Consequence of not paying the Outstanding Balance due to your Previous Service Provider prior to porting:If you do not settle the Outstanding Balance (including subscription, usage and any applicable termination fees) at least one working day before your scheduled port time, your port request will be cancelled. The Outstanding Balance will be communicated to you at least 48 hours prior to your scheduled port time.


4. Consequence of not paying your Final Bill associated with the number (s) ported out from your Previous Service Provider: Your Previous Service Provider may issue you a Final Bill after porting is completed. This Final Bill may include but is not limited to charges related to your monthly subscription fees and usage, applicable termination fees and any charges related to the return of equipment provided for your use. If you do not settle your Final Bill within 30 days of the bill issue date, your New Service Provider may be instructed by your Previous Service Provider to initiate processes related to call barring, suspension and where applicable terminate your service. Your subscriber QID (consumers) or your company CR details (businesses) will also be blacklisted in a database shared by all Service Providers where payment remains outstanding for more than 60 days after your Final Bill has been issued (see explanation below).


5. In cases where your New Service Provider terminates your service:Your number(s) will be placed into quarantine for 30 days and may be repatriated back to the original range holder for an additional quarantine period thereafter.


6. Maximum advance period to request a Port:All requests to port numbers from one Service Provider to another can be made in advance of your preferred porting date up to a period of 30 calendar days. This allows Service Providers to validate your information, ensure payment of outstanding balances and prepare infrastructure at your site if required.


7. Minimum period to complete a Port Request:Service Providers require a minimum period in order to process and execute porting requests. This period differs for consumer and business customers and depends on the port request submission time and date as follows:
   • 3 working days for consumers.
   • 7 working days for businesses.


8. Cancellation of Fixed Number Portability Request before Point of No Return: If you decide to cancel your port request and stay with your current Service Provider, you must do so within 1 working day of receiving confirmation that your port request has been submitted. In this case, your fixed number(s) will remain with your current Service Provider.


9. No cancellation of Fixed Number Portability Request after Point of No Return:You may not cancel your port request and keep your fixed number(s) with your current Service Provider if more than 1 working day has transpired since you received notification that your port request has been submitted. In this case, your fixed number(s) will be ported to the New Service Provider.


10. Porting back to your Previous Service Provider:If you wish to port your fixed number(s) back to your Previous Service Provider after it has been ported to the New Service Provider, you can submit a new porting request with that Service Provider.


11. Compliance with Terms:Once the porting process is complete, you agree to comply with your New Service Provider’s terms and conditions of service.


12. Loss of benefits with Previous Service Provider: If your port request results in the termination of services associated with the ported number(s) with your Previous Service Provider, you will lose any free minutes, loyalty points, cash wallets or monetary benefits associated with those services.


13. Blacklisting:Blacklisting refers to a database shared by all Service Providers in the country that includes the QIDs and company CR details of fixed line customers who fail to pay their Final bills associated with Fixed Number Portability. The existence of your QID/company CRCR in this Blacklist database means that Service Providers will reduce credit available to you and refuse to provide you with any additional fixed line services until the outstanding sums owed are paid.


14. Porting number(s) only: This port request is limited to the porting of fixed number(s) only. You must apply for any telecommunications services with your New Service Provider through a separate application process.


15. Previous Service Provider presence: Business customers that require their Previous Service Provider to assist them with the physical disconnection of their equipment at the time of porting must do so by checking the relevant box in this application form.


16. Calculating Outstanding Balances: The Outstanding Balance is the amount owed for any services associated with a number(s) to be ported.

1. Bill Limit is a free service guarantees that your phone bill amount doesn’t exceed your set plan limit and is available on all Vodafone’s Postpaid Mobile and Data Plans for our Enterprise customers (“Bill Limit”). Along with your Monthly Bill, the Bill Limit also helps limits:
   • Purchase of Value Added Services
   • Extra usage out of plan benefits
2. Bill Limit will be by default set as QR 0.01 for all Customers by Vodafone.
   • Reimbursement Customers (Customer who are employees but on Enterprise Plans and pay on their own) can, however, change it later on directly by using the My Vodafone App or by calling the customer care.
   • Choosers of the company paid accounts can change the bill limit for the numbers under their account by calling the customer care.
3. If a customer’s Bill Limit is 0.01 QR then the following will not be activated till the setting has been changed:
   • Any service (VAS) (including Direct operator billing (“DOB”) with google / apple).
   • Any Roaming service –pay as you go
   • Any other kind of bundle (OOB) charges (including SMS) if it not part of his included plan benefits.
   • The only amount which will be allowed is the basic plan rental of the line.
4. No fee will be applied for activating or changing the Bill Limit.
5. Choosers/ Reimbursement -Customers can change the Bill Limit setting any number of times during the month.
6. All customers whose purchases fail due to insufficient Bill Limit will get a notification via SMS notifying them to change their Bill Limit values and the way to do so.
7. To unsubscribe from the Bill Limit
   • Company paid customers can contact the Business call center at 110.
   • Reimbursement customers also can contact the call center or visit My Vodafone App.
8. Any out of bundle charges incurred post the Bill Limit change upon the customer request will be included to the monthly bill.
9. The minimum Bill Limit which can be set is QR. 0.01.

GIGA BUSINESS SERVICE ANNEX TO THE MOBILE SERVICES SCHEDULE 1
 
TERMS AND CONDITIONS
 
1.  Agreement Structure
1.1 This Annex shall be governed by and construed in accordance with the following:
• Mobile Services Schedule 1; and
• General Business Terms and Conditions;
Save where either are varied, supplemented or amended (as applicable) by the provisions of this Annex.
1. If there is any inconsistency between the provisions of this Annex and the Mobile Services Schedule 1 and the General Business Terms and Conditions of the Agreement, the provisions of this Annex shall take precedence.
2. For the avoidance of doubt, the provisions of this Annex and the obligations and responsibilities contained therein form a valid and effective part of the Agreement and are binding on both Parties.

2.  Definitions
The following definitions apply, in addition to those in the Master Services Agreement, General Business Terms and Conditions and Mobile Services Schedule 1:
“Agents” means any Account Managers, contractors, providers, dealers or agents appointed by Vodafone to perform any of Vodafone’s obligations under this Annex.
“CPE” means the Customer Premise Equipment that connects the Customer to the Network for the provision of the Services, which includes the Wi-Fi router detailed in Clause 4.1 of this Annex. For the avoidance of doubt CPE shall be considered Equipment, as defined in the General Business Terms and Conditions;
“Network” means the Vodafone 5G network.
“Service(s)” means the broadband service and related products that are made available to the Customer by Vodafone or Vodafone’s Agents under this Annex as further detailed in Clause 4 of this Annex;
“Vodafone Entertainer Application” means an application that offers value with Buy One Get One Free incentives at restaurants, spas, fitness & entertainment outlets across Qatar.
“Wavo” means an on-line digital subscription service that gives customers access to a range of movies and television content.
“Wi-Fi Extender” means the CPE that improves the Vodafone 5G Network for the provision of the Services, within the customer location.
 
3.  Commencement of Service, Term and Termination Charges
(a)  The Service commences on the day that Vodafone connects the Customer to the Services (“Service Commencement Date”) and continues until terminated in accordance with this Annex, the Mobile Services Schedule 1 and the General Business Terms and Conditions of the Agreement (the “Service Term”).
(b)   The Minimum Subscription Period for the Service shall be the first three (3) billable months, excluding any initial free promotional benefit period.  Notwithstanding anything to the contrary in the Agreement, in the event the Customer terminates the Service during the Minimum Subscription Period the Customer will be liable to pay the applicable Charges for the remainder of the Minimum Subscription Period, as well as the Charges referenced in Clause 3(c) of this Annex and any other Charges as set out in the Agreement.
(c)   5G Router will remain under ownership of Vodafone Qatar. However, the Customer has to return the 5G Router in working condition if disconnection happens before 24 months.
Customers failing to return 5G Router in good working condition will attract a penalty of QR 75 per month for the remaining months of the first 24 months.
 
4.  Services
4.1  Service Description:
The Service provides a higher speed internet over the Network and includes the provision of a Wi-Fi router with a 5G SIM inserted.
 
4.2 Service Optional Features:
(a)   Subject to Clause 4.3 of this Annex, upon the Customer’s request, Vodafone will provide the Customer with the Wavo service.
(b)   Subject to Clause 4.3 of this Annex, upon the Customer’s written request, Vodafone will provide the Customer with the Vodafone Entertainer Application benefits.
(c)   Customer has the option to purchase Wi-Fi Extender devices during the Service Term at an additional price of Twenty Five (25) QAR per month for twelve (12) billable months.
 
4.3  Service Limitations:
4.3.1      The Customer acknowledges and agrees:
(a)   That the use of the Wavo service is limited to a maximum of one (1) End User (“Wavo User”), such Wavo User to be selected by the Customer in writing on or before the Service Commencement Date.
(b)   That the Wavo service is only available for use by the Wavo User for a period of three (3) months starting on the Service Commencement Date.
(c)   That the Wavo service is solely for the personal use of the Wavo User and accordingly the content from the Wavo service shall not be publically displayed.
(d)   That the use of the Vodafone Entertainer Application is limited to a maximum of three (3) End Users (“Entertainer Users”), such Entertainer Users to be selected by the Customer in writing on or before the Service Commencement Date.
(e)   That the Vodafone Entertainer Application is only available for use by the Entertainer Users for a period of twelve (12) months starting on the Service Commencement Date.
(f)    That in the event the Customer disconnects their Vodafone number, ports out or migrates to another plan/Prepaid, then the Customer’s subscription for both the Wavo service and the Vodafone Entertainer Application will be deactivated immediately.
(g)   That Vodafone has the right to remove or modify the Vodafone Entertainer Application and/or the Wavo service at its own discretion at any time. In the event Vodafone exercises its right under this Clause, Vodafone shall have no liability to the Customer and the Customer shall not be entitled to any refund under this Agreement.
 
4.4  Coverage:
The Customer acknowledges and agrees that the Service is only available in areas in which Vodafone has 5G network coverage.
 
4.5  Customer Obligations and Acknowledgements:
4.5.1 The Customer acknowledges and agrees:
 
(a) To comply with all of Vodafone’s instructions about the use of the Services and ensure that all End Users comply with such instructions and the terms of this Agreement with respect to using the Service. Customer agrees to indemnify and hold harmless Vodafone for and against any liability, cost, expense or claim (including reasonable legal expenses) suffered or incurred by Vodafone arising as a result of any breach of this Agreement by the Customer and/or the End User’s use or misuse of the Services.
(b) Not to use the Services for any abusive, illegal or fraudulent purpose.
(c)  That using or agreeing to use the Services does not give the Customer or End User any rights in any part of the Services.
(d)  Not to resell, in any way whatsoever, the whole or any part of the Services.
(e) That if the Customer and/or the End User uses the Services in any way that may negatively impact the Vodafone Network or the provision of the Services, Vodafone may restrict or suspend the Customer’s (including End User’s) use of the Services.
(f)   That Vodafone’s control of data speeds is limited to the Network.
(g) That Vodafone may use traffic prioritisation policies at any time to improve the overall performance among Vodafone’s customers.
(h) That Connections to servers outside the Network are on a “best endeavours” basis, and it may not be possible for the Customer and/or End User to achieve their desired or expected speed or latency.
(i)   That the integrity or quality of the data or information the Customer and/or End User sends or receives via the Services may be affected or compromised due to the configuration of the Network, the use of the internet, or the configuration or limitations of the Customer’s, or End Users’, hardware or other device.
 
5. Billing and Charges
Customer hereby agrees to pay Vodafone the Charges for the provision of the Services in accordance with the General Business Terms and Conditions of the Agreement.
 

Vip Management Team – Terms and conditions

• Vodafone Account Manager (VAM) is a new free account management service available for all new and existing RED Unlimited or RED VIP plan (“Eligible Customer”).
• Eligible Customers will benefit from billing related advice, information on new plans and promotions and faster assistance on requests or service issues.
• VAM will contact Eligible Customer within 24hrs from the time of activation of the two eligible plans.
• Eligible Customer can reach the VAM by calling 122 anytime.
• VAM will not available if Eligible Customers migrates to a non- eligible plan, ports out or terminates.

Business Terms & Conditions Documents:

(PDF)  Corporate Employee Scheme Application Form

(PDF)  Vodafone Business General Terms & Conditions

(PDF)  Corporate Internet Access Service Annex

(PDF)  Leased Lines Service Annex

(PDF)  International Leased Line Service Annex

(PDF)  General Fixed Services Schedule

This application is provided by Vodafone Qatar P.Q.S.C., a company registered in the State of Qatar, with registration number 39656, having its registered office at QSTP, Tech 2, Level 2, P.O. Box 27727, Doha, Qatar (“Vodafone Qatar”).

1. The Vodafone Fleet Management Driver App ("App") is available via a mobile application to employees (“You”) of a Vodafone Qatar enterprise customer (“Company”) that has entered into a valid contract (“Company Agreement”) with Vodafone Qatar for the provision and receipt of Vodafone’s Fleet Management Service (“Fleet Management Service”).
2. Vodafone Qatar grants You a non-exclusive, non-transferable licence to use the App on one device that You or the Company own or control for the sole purpose of receiving the Fleet Management Service in accordance with and subject to the these terms and the terms of the Company Agreement.
3. By downloading or using the App, these terms will automatically apply to You. Please read them carefully before using the App. Vodafone Qatar is offering this App to use for your own personal use, but You should be aware that You cannot send it on to anyone else, and You are not allowed to copy, or modify the App, any part of the App, or our trademarks in any way.
4. You are not allowed to attempt to extract the source code of the App and You also shall not try to translate the App into other languages, or make derivative versions. The App itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, belong to Vodafone Qatar.
5. Vodafone Qatar is committed to ensuring that the App is as useful and efficient as possible. For that reason, Vodafone Qatar reserves the right to make changes to the App or to charge for its services, at any time and for any reason. Vodafone Qatar will never charge You for the App or its services without making it clear exactly what You are paying for.
6. Vodafone Qatar cannot take responsibility for the App not working at full functionality if You don’t have access to Wi-Fi or Vodafone Qatar 3G/4G and/or You don’t have any of your data allowance left.
7. You are responsible for keeping any App password and log in details secure. Do not share these details and keep them safe. It is your responsibility to ensure that your device is secure and not accessible to others. Vodafone Qatar is not responsible for any losses or charges incurred by You as a result of your failure to keep your device secure.
8. The App is provided to You “as is”, and without support and maintenance of any kind, save and except as otherwise set out in the Company Agreement. Neither Vodafone Qatar nor our licensors warrant that the App will meet your requirements or that the operation of the App will be uninterrupted or error free. To the extent permitted by law, we, and our licensors, disclaim and exclude all warranties, representations, conditions and other terms of any kind, express or implied.
9. At some point Vodafone Qatar may wish to update the App. The App is currently available on Android and iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the App to) may change, and you’ll need to download the updates if You want to keep using the App.
10. If the Company Agreement expires or terminates for any reason your App service will be terminated.
11. Vodafone Qatar may also wish to stop providing the App, and may terminate use of it at any time without giving notice of termination to You. Unless Vodafone Qatar tells You otherwise, upon any termination, (a) the rights and licenses granted to You in these terms will end; (b) You must stop using the App, and (if needed) delete it from your device.
12. Vodafone Qatar can change these terms and conditions from time to time, by publishing the changed terms and conditions on our website.
13.  By downloading the App You agree to comply with all applicable laws and regulations.
14.  The terms and conditions in the Company Agreement shall also apply.
15. Personal Data: By downloading this App, You hereby acknowledge and agree to the following:
    1. Vodafone Qatar may collect and otherwise process the following personal data about You:

1. Your name;
2. Your contact number;
3. The registration number of the Company vehicle that you drive (“Company Vehicle”);
4. Your (and your Company Vehicle’s location), via both the location of your mobile device (through your App location settings) and/or the location of the Company Vehicle (through the IoT device fixed to the Company Vehicle); and
5. The maintenance records (as inputted by the Company), speed and traffic violations (e.g. speeding) of the Company Vehicle.

(Collectively “Your Data”)
15.2 Your Data being used:
 

1. To create an account on the App;
2. To raise requests or communicate with Vodafone Qatar and/or the Company;
3. To carry out any lawful activity in connection with a legal, governmental or regulatory requirement on Vodafone Qatar or the Company or in connection with legal proceedings, crime, fraud or network threat prevention, detection or prosecution;
4. To verify your identity;
5. To assess your driving from a health and safety perspective and create a profile to monitor and evaluate the same;
6. To track the location of You (via the App) and the Company Vehicle to enable the Company to optimize the Company’s logistics, to improve the Company’s services and for health and safety purposes;
7. To predict the maintenance requirements of the Company Vehicle; and
8. For such other purposes as made known to You by the Company.

 
15.3     Your Data being shared with:

1. Vodafone Qatar and Vodafone Qatar’s affiliates and subcontractors;
2. Legal or regulatory agencies in order to meet any requirements of applicable laws in the state of Qatar, including regulations of national security agencies; and
3. The Company and such other individuals as notified to you by the Company.

 
15.4     As otherwise set out in Vodafone Qatar’s Privacy Policy, available at:  https://www.vodafone.qa/en/legal-and-regulatory/data-privacy-policy.

This application is provided by Vodafone Qatar P.Q.S.C., a company registered in the State of Qatar, with registration number 39656, having its registered office at QSTP, Tech 2, Level 2, P.O. Box 27727, Doha, Qatar (“Vodafone Qatar”).

1. The Vodafone Fleet Management Device Dispatcher App ("App") is available via a mobile application to employees (“You”) of a Vodafone Qatar enterprise customer (“Company”) that has entered into a valid contract (“Company Agreement”) with Vodafone Qatar for the provision and receipt of Vodafone’s Fleet Management Service (“Fleet Management Service”).
2. Vodafone Qatar grants You a non-exclusive, non-transferable licence to use the App on one device that You or the Company own or control for the sole purpose of receiving the Fleet Management Service in accordance with and subject to the these terms and the terms of the Company Agreement.
3. By downloading or using the App, these terms will automatically apply to You. Please read them carefully before using the App. Vodafone Qatar is offering this App to use for your own personal use, but You should be aware that You cannot send it on to anyone else, and You are not allowed to copy, or modify the App, any part of the App, or our trademarks in any way.
4. You are not allowed to attempt to extract the source code of the App and You also shall not try to translate the App into other languages, or make derivative versions. The App itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, belong to Vodafone Qatar.
5. Vodafone Qatar is committed to ensuring that the App is as useful and efficient as possible. For that reason, Vodafone Qatar reserves the right to make changes to the App or to charge for its services, at any time and for any reason. Vodafone Qatar will never charge You for the App or its services without making it clear exactly what You are paying for.
6. Vodafone Qatar cannot take responsibility for the App not working at full functionality if You don’t have access to Wi-Fi or Vodafone Qatar 3G/4G and/or You don’t have any of your data allowance left.
7. You are responsible for keeping any App password and log in details secure. Do not share these details and keep them safe. It is your responsibility to ensure that your device is secure and not accessible to others. Vodafone Qatar is not responsible for any losses or charges incurred by You as a result of your failure to keep your device secure.
8. The App is provided to You “as is”, and without support and maintenance of any kind, save and except as otherwise set out in the Company Agreement. Neither Vodafone Qatar nor our licensors warrant that the App will meet your requirements or that the operation of the App will be uninterrupted or error free. To the extent permitted by law, we, and our licensors, disclaim and exclude all warranties, representations, conditions and other terms of any kind, express or implied.
9. At some point Vodafone Qatar may wish to update the App. The App is currently available on Android and iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the App to) may change, and you’ll need to download the updates if You want to keep using the App.
10. If the Company Agreement expires or terminates for any reason your App service will be terminated.
11. Vodafone Qatar may also wish to stop providing the App, and may terminate use of it at any time without giving notice of termination to You. Unless Vodafone Qatar tells You otherwise, upon any termination, (a) the rights and licenses granted to You in these terms will end; (b) You must stop using the App, and (if needed) delete it from your device.
12. Vodafone Qatar can change these terms and conditions from time to time, by publishing the changed terms and conditions on our website.
13.  By downloading the App You agree to comply with all applicable laws and regulations.
14.  The terms and conditions in the Company Agreement shall also apply.
15. Personal Data: By downloading this App, You hereby acknowledge and agree to the following:
    1. Vodafone Qatar may collect and otherwise process the following personal data about You:

1. Your name;
2. Your contact number;
3. Location of the Company Vehicle (through the IoT device fixed to the Company Vehicle); and

(Collectively “Your Data”)
15.2 Your Data being used:
 

1. To create an account on the App;
2. To raise requests or communicate with Vodafone Qatar and/or the Company;
3. To carry out any lawful activity in connection with a legal, governmental or regulatory requirement on Vodafone Qatar or the Company or in connection with legal proceedings, crime, fraud or network threat prevention, detection or prosecution;
4. To verify your identity;
5. To track the location of Company Vehicle to enable the Company to optimize the Company’s logistics, to improve the Company’s services and for health and safety purposes; and
6. For such other purposes as made known to You by the Company.

 
15.3     Your Data being shared with:

1. Vodafone Qatar and Vodafone Qatar’s affiliates and subcontractors;
2. Legal or regulatory agencies in order to meet any requirements of applicable laws in the state of Qatar, including regulations of national security agencies; and
3. The Company and such other individuals as notified to you by the Company.

 
15.4     As otherwise set out in Vodafone Qatar’s Privacy Policy, available at:  https://www.vodafone.qa/en/legal-and-regulatory/data-privacy-policy.

This application is provided by Vodafone Qatar P.Q.S.C., a company registered in the State of Qatar, with registration number 39656, having its registered office at QSTP, Tech 2, Level 2, P.O. Box 27727, Doha, Qatar (“Vodafone Qatar”).

1. The Vodafone Fleet Management Admin App ("App") is available via a mobile application to employees (“You”) of a Vodafone Qatar enterprise customer (“Company”) that has entered into a valid contract (“Company Agreement”) with Vodafone Qatar for the provision and receipt of Vodafone’s Fleet Management Service (“Fleet Management Service”).
2. Vodafone Qatar grants You a non-exclusive, non-transferable licence to use the App on one device that You or the Company own or control for the sole purpose of receiving the Fleet Management Service in accordance with and subject to the these terms and the terms of the Company Agreement.
3. By downloading or using the App, these terms will automatically apply to You. Please read them carefully before using the App. Vodafone Qatar is offering this App to use for your own personal use, but You should be aware that You cannot send it on to anyone else, and You are not allowed to copy, or modify the App, any part of the App, or our trademarks in any way.
4. You are not allowed to attempt to extract the source code of the App and You also shall not try to translate the App into other languages, or make derivative versions. The App itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, belong to Vodafone Qatar.
5. Vodafone Qatar is committed to ensuring that the App is as useful and efficient as possible. For that reason, Vodafone Qatar reserves the right to make changes to the App or to charge for its services, at any time and for any reason. Vodafone Qatar will never charge You for the App or its services without making it clear exactly what You are paying for.
6. Vodafone Qatar cannot take responsibility for the App not working at full functionality if You don’t have access to Wi-Fi or Vodafone Qatar 3G/4G and/or You don’t have any of your data allowance left.
7. You are responsible for keeping any App password and log in details secure. Do not share these details and keep them safe. It is your responsibility to ensure that your device is secure and not accessible to others. Vodafone Qatar is not responsible for any losses or charges incurred by You as a result of your failure to keep your device secure.
8. The App is provided to You “as is”, and without support and maintenance of any kind, save and except as otherwise set out in the Company Agreement. Neither Vodafone Qatar nor our licensors warrant that the App will meet your requirements or that the operation of the App will be uninterrupted or error free. To the extent permitted by law, we, and our licensors, disclaim and exclude all warranties, representations, conditions and other terms of any kind, express or implied.
9. At some point Vodafone Qatar may wish to update the App. The App is currently available on Android and iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the App to) may change, and you’ll need to download the updates if You want to keep using the App.
10. If the Company Agreement expires or terminates for any reason your App service will be terminated.
11. Vodafone Qatar may also wish to stop providing the App, and may terminate use of it at any time without giving notice of termination to You. Unless Vodafone Qatar tells You otherwise, upon any termination, (a) the rights and licenses granted to You in these terms will end; (b) You must stop using the App, and (if needed) delete it from your device.
12. Vodafone Qatar can change these terms and conditions from time to time, by publishing the changed terms and conditions on our website.
13.  By downloading the App You agree to comply with all applicable laws and regulations.
14.  The terms and conditions in the Company Agreement shall also apply.
15. Personal Data: By downloading this App, You hereby acknowledge and agree to the following:
    1. Vodafone Qatar may collect and otherwise process the following personal data about You:

1. Your name;
2. Your contact number;
3. Location of the Company Vehicle (through the IoT device fixed to the Company Vehicle); and
4. The maintenance records (as inputted by the Company), speed and traffic violations (e.g. speeding) of the Company Vehicle.

(Collectively “Your Data”)
15.2 Your Data being used:
 

1. To create an account on the App;
2. To raise requests or communicate with Vodafone Qatar and/or the Company;
3. To carry out any lawful activity in connection with a legal, governmental or regulatory requirement on Vodafone Qatar or the Company or in connection with legal proceedings, crime, fraud or network threat prevention, detection or prosecution;
4. To verify your identity;
5. To track the location of the Company Vehicle to enable the Company to optimize the Company’s logistics, to improve the Company’s services and for health and safety purposes;
6. To predict the maintenance requirements of the Company Vehicle; and
7. For such other purposes as made known to You by the Company.

 
15.3     Your Data being shared with:

1. Vodafone Qatar and Vodafone Qatar’s affiliates and subcontractors;
2. Legal or regulatory agencies in order to meet any requirements of applicable laws in the state of Qatar, including regulations of national security agencies; and
3. The Company and such other individuals as notified to you by the Company.

 
15.4     As otherwise set out in Vodafone Qatar’s Privacy Policy, available at:  https://www.vodafone.qa/en/legal-and-regulatory/data-privacy-policy. 

1. Eligibility:
   • Customers who receive a QR200 promo code ("Code") from Vodafone Qatar via Social Media Post or Google Ads (“Offer”) can use it to get QR200 discount on the iPhone 15 Series and iPads 2024 ("Device") online through the Vodafone website only.
   • The Code is valid until 24 Nov 2024, or until stocks last, whichever comes first ("Promotion Period").
   • This offer is available to customers residing in Qatar with a valid QID or passport.
2. Redemption:
   • The Code can be redeemed on the Vodafone eShop (vodafone.qa) to get a QR200 discount on the listed price of the Device.
   • Customers must enter the discount code in the "Enter Voucher Number" field at checkout to apply the discount.
   • Each customer can redeem the Code only once per order.
   • The Code will provide QR200 discount on the total cart value if the eligible Device is added to cart.
   • The Code can only be redeemed online through the Vodafone eShop (Vodafone.qa) and cannot be used in retail stores or any other offline sales channels.
   • The Code can be redeemed on online orders paid by Cash on Delivery ("COD") or with credit cards issued in Qatar.
3. Stock Availability:
   • Vodafone Qatar is not responsible if a specific model, color, or capacity of the Device is unavailable during the promotion period.
4. Customer Consent:
   • By using this Offer, customers consent to share their name, phone number, and QID details with Vodafone.
   • The Offer is non-transferable, non-exchangeable, and cannot be redeemed for cash.
   • The Code cannot be used to purchase any other products online and cannot be applied to discounts on other devices or accessories.
5. Returns and Refunds:
   • Vodafone's return and warranty policy applies, which can be found at Vodafone's Online Returns and Warranty Policy.
   • In the event of a valid refund request, only the amount paid after applying the Code will be refunded. The Code discount will not be refunded.
   • Misuse of the Code or any breach of these terms and conditions may result in the cancellation of the order.

• Customers wanting to pre-order the device must provide a valid Qatari ID (“QID”) or Passport number for verification of the pre-order. Pre-orders with invalid QID or passport numbers will be cancelled.
• Customers can pre-order between September 10 – 18, 2024, subject to stock availability and launch date as confirmed by the Handset manufacturer.
• The Customer must also provide a valid Qatari mobile number or email address to receive the pre-order confirmation and pick-up information.
• The Customer cannot change the specification of their pre-order including but not limited to the colour and capacity of the Handset after the pre-order is concluded online.
• Customer can pre-order only 1 Handset and upto five (5) watches / accessories per QID/Passport number (with a local credit card) and pre-order one (1) Handset (with an international credit card).
• Vodafone Qatar will only reserve your Pre-order at the following Vodafone retail stores which are Villaggio, City Centre, Place Vendome, and Doha Festival City (DFC) (“Designated Stores”), which will be mentioned in the email/SMS confirmation you will receive. We do not guarantee delivery of your Handset in any other location other than the Designated Stores.
• If the pre-order goes through, it will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
• In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset. If the customer’s card is no longer valid or if the customer has used another person’s credit card, then Vodafone Qatar will not be responsible if the refund is not received for such transactions.
• Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the reasonable control of Vodafone Qatar.
• We can change our pricing from time to time if changed by the Handset manufacturer. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
• New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24 GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”). Customers who port into Vodafone Qatar will also get the Data Offer.
• By pre-ordering the Handset, the Customer consents to be contacted by Vodafone for general marketing purposes.
• Vodafone Standard Postpaid and Prepaid T&C apply.

1. Eligibility:
   • Customers who receive a QR100 promo code ("Code") from Vodafone Qatar via Social Media Post or Google Ads (“Offer”) can use it to get QR100 discount on the iPhone 15 series ("Device") online through the Vodafone website only.
   • The Code is valid until 28 September 2024, or until stocks last, whichever comes first ("Promotion Period").
   • This offer is available to customers residing in Qatar with a valid QID or passport.


2. Redemption:
   • The Code can be redeemed on the Vodafone eShop (vodafone.qa) to get a QR100 discount on the listed price of the Device.
   • Customers must enter the discount code in the "Enter Voucher Number" field at checkout to apply the discount.
   • Each customer can redeem the Code only once per order.
   • The Code will provide QR100 discount on the total cart value if the eligible Device is added to cart.
   • The Code can only be redeemed online through the Vodafone eShop (Vodafone.qa) and cannot be used in retail stores or any other offline sales channels.
   • The Code can be redeemed on online orders paid by Cash on Delivery ("COD") or with credit cards issued in Qatar.


3. Stock Availability:
   • Vodafone Qatar is not responsible if a specific model, color, or capacity of the Device is unavailable during the promotion period.


4. Customer Consent:
   • By using this Offer, customers consent to share their name, phone number, and QID details with Vodafone.
   • The Offer is non-transferable, non-exchangeable, and cannot be redeemed for cash.
   • The Code cannot be used to purchase any other products online and cannot be applied to discounts on other devices or accessories.


5. Returns and Refunds:
   • Vodafone's return and warranty policy applies, which can be found at https://www.vodafone.qa/en/about-us/legal-and-regulatory/policy/online-retail-stores-return-and-warranty-policy.
   • In the event of a valid refund request, only the amount paid after applying the Code will be refunded. The Code discount will not be refunded.
   • Misuse of the Code or any breach of these terms and conditions may result in the cancellation of the order.

These terms and conditions govern the sale to Vodafone Qatar Q.S.C. (“Vodafone”) of second-hand mobile devices (the "Devices") by you, the customer (“You/Customer”). If you avail this Trade In, You agree and consent to the below terms and conditions below.

• Vodafone will accept up to 3 devices including Smart watches, Tablets etc. for each transaction with You.
• The Offer is subject to availability and is limited to a specific number of Trade-In transactions on a first-come-first-served basis.
• You can do the Trade In at select Vodafone retail stores such as Villaggio Mall; Mall of Qatar; Landmark; City Centre; Doha Festival City and Place Vendome etc. For the complete list check the FAQ.
• Only the Device is needed to complete the Trade-In. You don’t need to bring the following items – an old device box, charger, headsets, and any other accessories.
• All Trade-Ins are final. The Device can't be returned to you after you've traded it in.
• Vodafone will set the sale value of the Device (“Value”), which shall be determined by Vodafone in its sole discretion based on the model and its inspection of the condition of the Device(s) plus additional cash back if there are any, listed on the receipt.
• Vodafone will provide an additional discount of QR 1000 on Samsung Fold 6 and QR700 on Samsung Flip 6 when a customer opts for a trade in of a Device. This offer is available only till 4 September 2024.
• The Value will be provided by Vodafone as a discount on a subsequent purchase of Vodafone products and services and must be used in the Vodafone store in which the sale of the Device occurred at the time of the sale.
• No cash payment will be made by Vodafone directly to you, even if the Value of the subsequent purchase bought by You is lower than the Value of the Device(s) purchased by Vodafone. You can purchase any device or accessory in the Retail Store for the remaining amount in one single receipt
• You declare that you accept the sale value offered by Vodafone and that it is reasonable, definitive and comprehensive and you accept the payment method listed above.
• You represent and warrant that You are 18 years of age or older and have a valid QID; the Device(s) are your exclusive property, have not been obtained by fraud, crime or other illegal or immoral means, free of any legal or commercial constraint; have deactivated any service to the Device and will be liable for any ongoing charges for any services to the Device after the time of sale.
• You understand that the sale of the Device(s) is final, and you have surrendered possession and ownership of the Device(s) to Vodafone. Once the sale is complete you cannot retrieve your Device(s).
• You are responsible for the completeness, accuracy and truthfulness of all data reported to Vodafone, you have been truthful in disclosing the condition of the Device(s), as far as your knowledge extends, at the time of sale and the Devices are functional and correspond to the data shown on the receipt.
• You undertake that You
  • have removed the SIM card and any memory cards from the Device(s) and have deleted any personal information present in the Device(s);
  • are solely responsible, not Vodafone’s, to protect or secure any personal information on your device at the time of sale to Vodafone and to erase or remove any confidential, private or personal information, including but not limited to photos, passwords, memory cards, contacts, emails or calendars.
• You are aware that any personal data remaining on the Device(s) at the time of sale may be processed by Vodafone or its relevant subcontractors for the purposes of providing these services and You hereby authorise Vodafone and/or its relevant subcontractors to:
  • transfer your personal data to Vodafone’s subcontractors in Qatar and abroad for the purposes of providing the Services;
  • eliminate and/or to render unintelligible the personal data that may still be present in the Device(s);
  • destroy the SIM card and/or any memory cards that may still be in the Device(s);
• Vodafone and its subcontractors agree to abide by all applicable rules and regulations relating to data protection and processing under these terms and conditions and to ensure that any personal data that may be present of the Device(s) is securely erased.
• Vodafone assumes no liability for any damage and/or injury that may result as a consequence of the failure by you to remove the SIM card or any personal data from the Device(s), including any unauthorised use of the SIM card itself.
• • These T&C are governed and interpreted by the law of the State of Qatar.

• Current iPhone users selected by Vodafone will receive a SMS notification with a QR 200 voucher (“Offer”) to buy or upgrade to the iPhone15 Series (“Device”).
• Each customer’s number can have up to one voucher code.
• The voucher is valid only for seven (7) days from the date of the SMS (“Promotion Period”).
• Customers must visit any Vodafone retail store within the Promotion Period to redeem the Offer.
• Customers must present the original voucher code received through SMS on his/her number at any Vodafone Store to redeem the QR 200 discount by showing the SMS to Store Agent. Customer presenting a screenshot of the SMS will not be eligible for the Offer.
• The voucher can be redeemed only if the customer pays for the Device in cash or through credit card payment for the Device.
• The voucher can only be used once and will become invalid once used.
• Customer must visit a Vodafone Store to redeem the offer, voucher cannot be used on Digital Channels such as the Vodafone App or online.
• Trade-in options and other promotions are not applicable with this Offer.
• Customer must visit Vodafone Store to get assistance with any issues related to Offer acceptance or voucher redemption.
• If voucher code is not working, we will validate and offer replacement of the voucher within 2 working days.
• Vodafone is not responsible in case stock is not available for a specific model, color or capacity of the Device.
• Customers using this Offer consents to share their name, phone number and QID details and permit Vodafone to contact them for follow up and marketing purposes.
• Vodafone return and warranty policy apply which can be found at http://www.vodafone.qa/en/legal-and-regulatory/online-returns-and-warranty-policy.
• The voucher is only valid till 15th August 2024 (“Promotion Period”).

• Current Samsung Galaxy Z series users selected by Vodafone will receive a SMS notification with a QR 400 voucher (“Offer”) to buy or upgrade to the latest Samsung Galaxy Z Series (Flip 6) (“Device”).
• Each customer’s number can have up to one voucher code.
• The voucher is valid only till 31st August 2024 (“Promotion Period”).
• Customers must visit Vodafone Villaggio retail store within the Promotion Period to redeem the Offer.
• Customers must present the original voucher code received through SMS on his/her number at Vodafone Villaggio Store to redeem the QR 400 discount by showing the SMS to Store Agent. Customer presenting a screenshot of the SMS will not be eligible for the Offer.
• The voucher can be redeemed only if the customer pays for the Device in cash or through Debit or credit card payment for the Device.
• The voucher can only be used once and will become invalid once used.
• Customer must visit Vodafone Villaggio Store to redeem the offer, voucher cannot be used on Digital Channels such as the Vodafone App or Online.
• Trade-in options and other promotions are not applicable with this Offer.
• Customer must visit Vodafone Store to get assistance with any issues related to Offer acceptance or voucher redemption.
• If voucher code is not working, Vodafone will validate and offer replacement of the voucher within 2 working days.
• Vodafone is not responsible in case stock is not available for a specific model, color or capacity of the Device.
• Customers using this Offer consents to share their name, phone number and QID details and permit Vodafone to contact them for follow up and marketing purposes.
• Vodafone Return and Warranty policy apply which can be found at http://www.vodafone.qa/en/legal-and-regulatory/online-returns-and-warranty-policy.

• Current Samsung Galaxy Z series users selected by Vodafone will receive a SMS notification with a QR 600 voucher (“Offer”) to buy or upgrade to the latest Samsung Galaxy Z Series (Fold 6 ) (“Device”).
• Each customer’s number can have up to one voucher code.
• The voucher is valid only till 31st August 2024 (“Promotion Period”).
• Customers must visit any Vodafone Villaggio store within the Promotion Period to redeem the Offer.
• Customers must present the original voucher code received through SMS on his/her number at Vodafone Villaggio Store to redeem the QR 600 discount by showing the SMS to Store Agent. Customer presenting a screenshot of the SMS will not be eligible for the Offer.
• The voucher can be redeemed only if the customer pays for the Device in cash or through Debit or credit card payment for the Device.
• The voucher can only be used once and will become invalid once used.
• Customer must visit a Vodafone Villaggio Store to redeem the offer, voucher cannot be used on Digital Channels such as the Vodafone App or Online.
• Trade-in options and other promotions are not applicable with this Offer.
• Customer must visit Vodafone Store to get assistance with any issues related to Offer acceptance or voucher redemption.
• If voucher code is not working, Vodafone will validate and offer replacement of the voucher within 2 working days.
• Vodafone is not responsible in case stock is not available for a specific model, color or capacity of the Device.
• Customers using this Offer consents to share their name, phone number and QID details and permit Vodafone to contact them for follow up and marketing purposes.
• Vodafone Return and Warranty policy apply which can be found at http://www.vodafone.qa/en/legal-and-regulatory/online-returns-and-warranty-policy.

• Current iPad and iPhone 15 users selected by Vodafone will receive a SMS notification with a QR 400 voucher (“Offer”) to buy or upgrade to the latest iPad Series (“Device”).
• Each customer’s number can have up to one voucher code.
• The voucher is valid only till 31st August 2024 (“Promotion Period”).
• Customers must visit any Vodafone retail store within the Promotion Period to redeem the Offer.
• Customers must present the original voucher code received through SMS on his/her number at any Vodafone Store to redeem the QR 400 discount by showing the SMS to Store Agent. Customer presenting a screenshot of the SMS will not be eligible for the Offer.
• The voucher can be redeemed only if the customer pays for the Device in cash or through Debit or credit card payment for the Device.
• The voucher can only be used once and will become invalid once used.
• Customer must visit a Vodafone Store to redeem the offer, voucher cannot be used on Digital Channels such as the Vodafone App or Online.
• Trade-in options and other promotions are not applicable with this Offer.
• Customer must visit Vodafone Store to get assistance with any issues related to Offer acceptance or voucher redemption.
• If voucher code is not working, Vodafone will validate and offer replacement of the voucher within 2 working days.
• Vodafone is not responsible in case stock is not available for a specific model, color or capacity of the Device.
• Customers using this Offer consents to share their name, phone number and QID details and permit Vodafone to contact them for follow up and marketing purposes.
• Vodafone Return and Warranty policy apply which can be found at http://www.vodafone.qa/en/legal-and-regulatory/online-returns-and-warranty-policy.

These Terms and Conditions govern the sale to Vodafone Qatar P.Q.S.C. (“Vodafone”) of second hand mobile devices (the "Devices") by you, the customer. Please read these terms and conditions carefully. If you avail these services you agree to the terms and conditions below. These Terms and Conditions are supplemental to any other service terms and conditions that the purchaser /you (“You”) may have with Vodafone.

1.          Purpose
 
1.1         These terms and conditions govern the sale of the Devices indicated on the receipt by You to Vodafone.
1.2         The sale agreement is executed directly between You and Vodafone.
1.3         Vodafone will accept up to 3(three) devices for each transaction with You.

2.            Fees and Payment
 
2.1         Vodafone will set the sale value of the Device, which shall be determined by Vodafone in its sole discretion based on  
                the model and its inspection of the condition of the Device(s) listed on the receipt.
2.2         The sale value will be provided by Vodafone as a discount on a subsequent purchase of Vodafone products and
                 services and must be used in the Vodafone store in which the sale of the Device occurred at the time of the sale.
2.3         No cash payment will be made by Vodafone directly to you, even if the value of the subsequent purchase of products
                and/or services bought by you is lower than the sale value of the Device(s) purchased by Vodafone.
2.4         You declare that you accept the sale value offered by Vodafone and that it is reasonable, definitive and
                comprehensive and you accept the payment method listed above.
 
3.           Guarantees and Obligations of the Customer
 
3.1         You represent and warrant that You:
3.1.1      are 18 years of age or older and have a valid QID;
3.1.2      the Device(s) are your exclusive property, have not been obtained by fraud, crime or other illegal or immoral means,
                 have a legitimate origin and are free of any legal or commercial constraint;
3.1.3      have deactivated any service to the device and will be liable for any ongoing charges for any services to the device 
                 after the time of sale.
3.2         You understand that the sale of the Device(s) is final and you have surrendered possession and ownership of the
                Device(s) to Vodafone. Once the sale is complete you cannot retrieve your Device(s).
3.3         You are responsible for the completeness, accuracy and truthfulness of all data reported to Vodafone, you have been
                 truthful in disclosing the condition of the Device(s), as far as your knowledge extends, at the time of sale and the
                 Devices are functional and correspond to the data shown on the receipt.
 
4.           Personal Information and Data
 
4.1         You undertake that You:
4.1.1      have removed the SIM card and any memory cards from the Device(s) and have deleted any personal information
                 present in the Device(s);
4.1.2      are solely responsibile, not Vodafone’s, to protect or secure any personal information on your device at the time of
                 sale to Vodafone and to erase or remove any confidential, private or personal information, including but not limited
                 to photos, passwords, memory cards, contacts, emails or calendars.
4.2         You are aware that any personal data remaining on the Device(s) at the time of sale may be processed by Vodafone or
                 its relevant subcontractors for the purposes of providing these services hereby authorize Vodafone and/or its
                 relevant subcontractors to:
4.2.1      transfer your personal data to Vodafone’s subcontractors in Qatar and abroad for the purposes of providing the
                 Services;
4.2.2      eliminate and/or to render unintelligible the personal data that may still be present in the Device(s);
4.2.3      destroy the SIM card and/or any memory cards that may still be in the Device(s);
4.3         Vodafone and its subcontractors agree to abide by all applicable rules and regulations relating to data protection and
                 processing under these terms and conditions and to ensure that any personal data that may be present of the
                 Device(s) is securely erased.
4.4         Vodafone assumes no liability for any damage and/or injury that may result as a consequence of the failure by you to
                 remove the SIM card or any personal data from the Device(s), including any unauthorized use of the SIM card itself.
 
5.           Indemnity
 
5.1         You agree to indemnify and hold Vodafone and their respective subsidiaries, affiliates, officers, directors,
                 subcontractors, agents, and employees harmless from any claim or demand, including reasonable attorneys' fees,
                 made by any third party due, connected to, or arising out of you or your breach of these terms and conditions, or
                 your violation of any law or the rights of any third party.
 
6            Miscellaneous
 
6.1         This agreement shall be governed and interpreted by the law of the State of Qatar.
6.2         Any and all disputes which may arise between the Parties as to the existence, validity, effectiveness, interpretation,
                execution and / or termination of this Agreement shall be referred exclusively to the Courts in Qatar.

These Terms and Conditions govern the sale of Devices and Accessories offered by Vodafone Qatar P.Q.S.C. (“Vodafone”) and for payments made through the QNB FlexiPlan exclusively for QNB credit cardholders (“Bank”). Please read these terms and conditions carefully. If you avail these services you agree to the terms and conditions below. These Terms and Conditions are supplemental to any other service terms and conditions that you/customer (“You”) may have with Vodafone and QNB.
 
1.            Purpose
1.1                These terms and conditions govern the sale of the Devices and Accesories indicated on the receipt purchased by you using the QNB FlexiPlan services.
1.2                The sale agreement was processed on the QNB FlexiPlan in Vodafone’s retail stores.
1.3                Vodafone will process a sale of Devices and Accessories with a minimum required purchase of QR500 up to the limit available in your QNB credit card.
 
2.            Purchase by Instalment
2.1                By processing a payment through the FlexiPlan Terminal (QNB designated payment terminal), you irrevocably authorize the Bank:
(i)                    to pay in full the price agreed between you and Vodafone for the Devices and Accessories you purchased; and
(ii)                  to charge to your Credit Card Account a fixed monthly instalment agreed with Vodafone until the price of the Devices and Accessories has been charged in full to the Credit Card Account.
2.2                The FlexiPlan scheme may not be used if the value of the Devices and Accessories you purchased is less than QR500.
2.3                You may not use the FlexiPlan scheme under a temporary Credit Card limit increase.
2.4                You may not make a partial payment of goods or services by means of the FlexiPlan scheme.
2.5                Upon processing the transaction, your available credit card limit will be reduced by the total amount of the transaction. The Bank will progressively restore your credit card limit as and when the instalment payments are received by the Bank.
2.6                Each month an equal instalment amount shall be charged to the credit card account and included in the minimum amount payable as per the credit card terms and conditions.
2.7                Interest and late payment charges will be levied on any overdue Instalment along with all other amounts that remain overdue in the credit card account in accordance with the terms and conditions that apply to your credit card.
 
3.            Acceleration/Transfer of Payment
3.1                The Bank may, at its discretion, without notice and at any time, prevent you from availing of the FlexiPlan scheme to you, or accelerate all or part of the Instalment Plan by charging all or part of the price for the purchase price to the Card Account. This may happen in particular if:
 
(i)                    the Card Account is cancelled or terminated (or notice of cancellation or termination has been given) by you or the Bank for any reason whatsoever;
(ii)                  you default in the payment of any amounts due in relation to a Credit Card payment;
(iii)                 you breach any other provision of the Credit Card Terms and Conditions, this Terms and Conditions, or any other agreements between the Bank and you; or
(iv)                 you decease, or a bankruptcy petition is presented against you, or you are unable to pay your debts as they fall due.
 
3.2                The Bank reserves the right not to approve the transfer of any FlexiPlan from one Card Account to another Card Account or another account with the Bank.
 
4.            Indemnity
5.1                You agree to indemnify and hold Vodafone and their respective subsidiaries, affiliates, officers, directors, subcontractors, agents, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due, connected to, or arising out of you or your breach of these terms and conditions, or your violation of any law or the rights of any third party.
 
5.            Miscellaneous
6.1                This agreement shall be governed and interpreted by the law of the State of Qatar.
6.2                Any and all disputes which may arise between the Parties as to the existence, validity, effectiveness, interpretation, execution and / or termination of this Agreement shall be referred exclusively to the Courts in Qatar.

These Terms and Conditions govern the sale of Devices and Accessories offered by Vodafone Qatar P.Q.S.C. (“Vodafone”) and for payments made through the CBQ Buy Now Pay Later scheme exclusively for all CBQ credit cardholders (“Bank”). Please read these terms and conditions carefully. If you avail these services you agree to the terms and conditions below. These Terms and Conditions are supplemental to any other service terms and conditions that you/customer (“You”) may have with Vodafone and CBQ.

1. Purpose
   • These terms and conditions govern the sale of the Devices and Accesories indicated on the receipt purchased by you using the CBQ Buy Now Pay Later services.
   • The sale agreement was processed on the CBQ Buy Now Pay Later scheme in Vodafone’s retail stores.
   • Vodafone will process a sale of Devices and Accessories with a minimum required purchase of QR500 up to the limit available in your CBQ credit card.


2. Purchase by Instalment
   • Vodafone Qatar is an authorized merchant that provides for the purchase of any handsets and accessories with an amount value of QR500 or more by CBQ credit cards on an instalment basis under the Buy Now Pay Later scheme.
   • The principal cardholder and the supplementary cardholder may enjoy the benefits of the Buy Now pay later scheme up to the available credit limit of their credit cards.
   • The Buy Now Pay Later scheme may not be used in conjunction with any other promotion offered by CBQ or Vodafone Qatar.
   • CBQ (the bank) reserve the right to disqualify you from the Buy Now Pay Later scheme if any fraudulent activity on your part for the purpose of availing the benefits under the Buy Now Pay Later scheme is identified. Upon disqualification, all Transactions undertaken by you under the Buy Now Pay Later scheme shall be converted to normal transactions and the total amount due and owing under the Buy Now Pay Later scheme Transaction (including any applicable interest, fees and charges) shall be immediately debited from the Account.
   • CBQ (the bank) reserve the right to discontinue the Buy Now Pay Later scheme at any time.


3. Credit Card Transactions
   • In the event you wish to pay for goods by instalments you must notify Vodafone Qatar (merchant) prior to execution of the Transaction by the merchant.
   • Authorisation for a Transaction under the Buy Now Pay Later scheme shall only be given provided you have sufficient funds in the Account to cover the total cost of the goods purchased irrespective of the fact that you will be paying for such purchase in instalments.
   • Transaction under the Buy Now Pay Later scheme shall be in accordance with these Terms; any additional terms applicable specifically to an individual Card, any additional Account terms; and any additional applicable terms and conditions
   • Your credit card available balance under your Credit Limit shall be reduced by the total cost of goods purchased under the Buy Now Pay Later scheme irrespective of the fact that you will be paying for such purchase in instalments.


4. Instalment Payments
   • In executing a Transaction under the Buy Now Pay Later scheme, you agree to pay the total amount of the Transaction in equal monthly instalments.
   • The monthly instalment due from you shall be indicated in your monthly Account statement and shall form part of your total outstanding balance for Transactions in the Card. The instalment amount payable under the Buy Now Pay Later scheme shall be included in the total amount payable under the Card for all Transactions under the Card in that month.
   • The monthly instalment payment shall be applied towards reduction of the outstanding amount due under the Buy Now Pay Later scheme Transaction, with the remaining outstanding amount carried forward.
   • As a result, the Cardholder shall be liable to pay finance charges and any other charges levied by CBQ thereon, over and above applicable interest due on the instalment transaction. The finance charges, at CBQ’s prevailing rate, will be levied using the average daily balance method upon the Cardholder’s opening balance and all new transactions posted, including any applicable fixed monthly instalment amount and interest thereon, within the statement period accrued from the transactions’ posting date until the end of the current statement period.
   • Payment Holiday will not postpone the due instalment amount of the Buy Now Pay Later scheme.


5. Indemnity
   • You agree to indemnify and hold Vodafone and their respective subsidiaries, affiliates, officers, directors, subcontractors, agents, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due, connected to, or arising out of you or your breach of these terms and conditions, or your violation of any law or the rights of any third party.


6. Miscellaneous
   • This agreement shall be governed and interpreted by the law of the State of Qatar.
   • Any and all disputes which may arise between the Parties as to the existence, validity, effectiveness, interpretation, execution and / or termination of this Agreement shall be referred exclusively to the Courts in Qatar.

These Terms and Conditions govern the sale of second hand mobile devices (the "Devices") by you, the undersigned customer (“You”) with as a Trade-In for a new device based on the terms and conditions stated below (“Trade-In”). By participating in this Trade-In you agree to the terms and conditions. These Terms and Conditions are supplemental to any other service terms and conditions you may have with Vodafone.

1. Purpose
   • These terms and conditions govern the sale of the Devices indicated on the receipt by You to Vodafone.
   • The sale agreement is executed directly between You and Vodafone.
   • Vodafone will accept maximum of three Apple Watches (the Devices) starting from Apple Watch Series 2 to the latest model per Trade-in transaction with you.
2. Fees and Payment
   • Vodafone will set the sale value of the Device, which shall be determined by Vodafone in its sole discretion based on the model and its inspection of the condition of the Device(s) listed on the receipt.
   • Vodafone will provide the sale value as a discount on the purchase of any new model of Apple Watch only and the discount must be used at the Vodafone store in which the sale of the Device occurred or at the time when the Vodafone sales agent delivers the any new model of Apple Watch for Trade-in at the agreed address.
   • No cash payment will be made by Vodafone directly to you, even if the value of the subsequent purchase of any new model of Apple Watch bought by you is lower than the sale value of the Device(s) purchased by Vodafone.
   • You declare that you accept the sale value offered by Vodafone and that it is reasonable, definitive and comprehensive and you accept the payment method listed above.
   • All Trade-ins are final and the Device cannot be returned to You after you've traded it in.
3. Guarantees and Obligations of the Customer
   • You represent and warrant that You:
     • you are 18 years of age or older and have a valid QID;
     • the Device(s) are your exclusive property, have not been obtained by fraud, crime or other illegal or immoral means, have a legitimate origin and are free of any legal or commercial constraint;
     • You have deactivated any service to the device and will be liable for any ongoing charges for any services to the device after the time of sale
   • You understand that the sale of the Device(s) is final and you have surrendered possession and ownership of the Device(s) to Vodafone. Once the sale is complete you cannot retrieve your Device(s).
   • You are responsible for the completeness, accuracy and truthfulness of all data reported to Vodafone, you have been truthful in disclosing the condition of the Device(s), as far as your knowledge extends, at the time of sale and the Devices are functional and correspond to the data shown on the receipt.
4. Personal Information and Data
   • You undertake that:
     • You have removed the SIM card and any memory cards from the Device(s) and have deleted any personal information present in the Device(s);
     • It is your sole responsibility, not Vodafone’s, to protect or secure any personal information on your Device at the time of sale to Vodafone and to erase or remove any confidential, private or personal information, including but not limited to photos, passwords, memory cards, contacts, emails or calendars.
   • To transfer your personal data to Vodafone’s subcontractors in Qatar and abroad for the purposes of providing the Services;
     • To eliminate and/or to render unintelligible the personal data that may still be present in the Device(s);
     • To destroy the SIM card and/or any memory cards that may still be in the Device(s);
   • Vodafone and its subcontractors agree to abide by all applicable rules and regulations relating to data protection and processing under these terms and conditions and to ensure that any personal data that may be present of the Device(s) is securely erased.
   • Vodafone assumes no liability for any damage and/or injury that may result as a consequence of the failure by you to remove the SIM card or any personal data from the Device(s), including any unauthorized use of the SIM card itself.
5. Indemnity
   • You agree to indemnify and hold Vodafone and their respective subsidiaries, affiliates, officers, directors, subcontractors, agents, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due, connected to, or arising out of you or your breach of these terms and conditions, or your violation of any law or the rights of any third party.
6. Miscellaneous
   • This agreement shall be governed and interpreted by the law of the State of Qatar.
   • Any and all disputes which may arise between the Parties as to the existence, validity, effectiveness, interpretation, execution and / or termination of this Agreement shall be referred exclusively to the Courts in Qatar.

These Terms and Conditions govern the sale to Vodafone Qatar Q.S.C. (“Vodafone”) of second-hand mobile devices (the "Devices") by you, the customer. Please read these Terms and Conditions carefully. If you avail these services you agree to the Terms and Conditions below. These Terms and Conditions are supplemental to any other service Terms and Conditions that the purchaser /you (“You”) may have with Vodafone.

1. Purpose
   • These Terms and Conditions govern the sale of the Devices indicated on the receipt by You to Vodafone.
   • The sale agreement is executed directly between You and Vodafone.
   • Vodafone will accept up to 3 devices for each transaction with You.
2. Fees and Payment
   • Vodafone will set the sale value of the Device, which shall be determined by Vodafone in its sole discretion based on the model and its inspection of the condition of the Device(s) plus additional cash back if there are any, listed on the receipt.
   • Vodafone will provide an additional discount of up to QR 394 on the purchase of new Samsung Galaxy Fold5 and Flip5 when customer opts for a trade in of a Device.
   • The sale value will be provided by Vodafone as a discount on a subsequent purchase of Vodafone products and services and must be used in the Vodafone store in which the sale of the Device occurred at the time of the sale.
   • No cash payment will be made by Vodafone directly to you, even if the value of the subsequent purchase of products and/or services bought by you is lower than the sale value of the Device(s) purchased by Vodafone.
   • You declare that you accept the sale value offered by Vodafone and that it is reasonable, definitive and comprehensive and you accept the payment method listed above.
3. Guarantees and Obligations of the Customer
   • You represent and warrant that You:
     • are 18 years of age or older and have a valid QID;
     • the Device(s) are your exclusive property, have not been obtained by fraud, crime or other illegal or immoral means, have a legitimate origin and are free of any legal or commercial constraint.
     • have deactivated any service to the device and will be liable for any ongoing charges for any services to the device after the time of sale.
   • You understand that the sale of the Device(s) is final and you have surrendered possession and ownership of the Device(s) to Vodafone. Once the sale is complete you cannot retrieve your Device(s).
   • You are responsible for the completeness, accuracy and truthfulness of all data reported to Vodafone, you have been truthful in disclosing the condition of the Device(s), as far as your knowledge extends, at the time of sale and the Devices are functional and correspond to the data shown on the receipt.
4. Personal Information and Data
   • You undertake that You:
     • have removed the SIM card and any memory cards from the Device(s) and have deleted any personal information present in the Device(s);
     • are solely responsible, not Vodafone’s, to protect or secure any personal information on your device at the time of sale to Vodafone and to erase or remove any confidential, private or personal information, including but not limited to photos, passwords, memory cards, contacts, emails or calendars.
   • You are aware that any personal data remaining on the Device(s) at the time of sale may be processed by Vodafone or its relevant subcontractors for the purposes of providing these services hereby authorise Vodafone and/or its relevant subcontractors to:
     • transfer your personal data to Vodafone’s subcontractors in Qatar and abroad for the purposes of providing the Services;
     • eliminate and/or to render unintelligible the personal data that may still be present in the Device(s);
     • destroy the SIM card and/or any memory cards that may still be in the Device(s);
   • Vodafone and its subcontractors agree to abide by all applicable rules and regulations relating to data protection and processing under these terms and conditions and to ensure that any personal data that may be present of the Device(s) is securely erased.
   • Vodafone assumes no liability for any damage and/or injury that may result as a consequence of the failure by you to remove the SIM card or any personal data from the Device(s), including any unauthorised use of the SIM card itself.
5. Indemnity
   • You agree to indemnify and hold Vodafone and their respective subsidiaries, affiliates, officers, directors, subcontractors, agents, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due, connected to, or arising out of you or your breach of these terms and conditions, or your violation of any law or the rights of any third party.
6. Miscellaneous
   • This agreement shall be governed and interpreted by the law of the State of Qatar.
   • Any and all disputes which may arise between the Parties as to the existence, validity, effectiveness, interpretation, execution and / or termination of this Agreement shall be referred exclusively to the Courts in Qatar.

These Terms and Conditions govern the sale to Vodafone Qatar Q.S.C. ("Vodafone") of second hand mobile devices ("Devices") by you, the customer. Please read these Terms and Conditions carefully. If you avail these services you agree to the Terms and Conditions below. These Terms and Conditions are supplemental to any other service Terms and Conditions that the purchaser /you ("You") may have with Vodafone.

1. Purpose
   • These Terms and Conditions govern the sale of the Devices indicated on the receipt by You to Vodafone.
   • The sale agreement is executed directly between You and Vodafone.
   • Vodafone will accept up to 3 devices for each transaction with You.
2. Fees and Payment
   • Vodafone will set the sale value of the Device, which shall be determined by Vodafone in its sole discretion based on the model and its inspection of the condition of the Device(s) listed on the receipt.
   • The sale value will be provided by Vodafone as a discount on a subsequent purchase of Vodafone products and services and must be used in the Vodafone store in which the sale of the Device occurred at the time of the sale.
   • No cash payment will be made by Vodafone directly to you, even if the value of the subsequent purchase of products and/or services bought by you is lower than the sale value of the Device(s) purchased by Vodafone.
   • You declare that you accept the sale value offered by Vodafone and that it is reasonable, definitive and comprehensive and you accept the payment method listed above.
   • You can trade in iPhone 5 and above models
3. Guarantees and Obligations of the Customer
   • You represent and warrant that You:
     • are 18 years of age or older and have a valid QID;
     • the Device(s) are your exclusive property, have not been obtained by fraud, crime or other illegal or immoral means, have a legitimate origin and are free of any legal or commercial constraint;
     • have deactivated any service to the device and will be liable for any ongoing charges for any services to the device after the time of sale.
   • You understand that the sale of the Device(s) is final and you have surrendered possession and ownership of the Device(s) to Vodafone. Once the sale is complete you cannot retrieve your Device(s).
   • You are responsible for the completeness, accuracy and truthfulness of all data reported to Vodafone, you have been truthful in disclosing the condition of the Device(s), as far as your knowledge extends, at the time of sale and the Devices are functional and correspond to the data shown on the receipt.
4. Personal Information and Data
   • You undertake that You:
     • have removed the SIM card and any memory cards from the Device(s) and have deleted any personal information present in the Device(s);
     • are solely responsible, not Vodafone’s, to protect or secure any personal information on your device at the time of sale to Vodafone and to erase or remove any confidential, private or personal information, including but not limited to photos, passwords, memory cards, contacts, emails or calendars.
   • You are aware that any personal data remaining on the Device(s) at the time of sale may be processed by Vodafone or its relevant subcontractors for the purposes of providing these services hereby authorise Vodafone and/or its relevant subcontractors to:
     • transfer your personal data to Vodafone’s subcontractors in Qatar and abroad for the purposes of providing the Services;
     • eliminate and/or to render unintelligible the personal data that may still be present in the Device(s);
     • destroy the SIM card and/or any memory cards that may still be in the Device(s);
   • Vodafone and its subcontractors agree to abide by all applicable rules and regulations relating to data protection and processing under these terms and conditions and to ensure that any personal data that may be present of the Device(s) is securely erased.
   • Vodafone assumes no liability for any damage and/or injury that may result as a consequence of the failure by you to remove the SIM card or any personal data from the Device(s), including any unauthorised use of the SIM card itself.
5. Indemnity
   • You agree to indemnify and hold Vodafone and their respective subsidiaries, affiliates, officers, directors, subcontractors, agents, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due, connected to, or arising out of you or your breach of these terms and conditions, or your violation of any law or the rights of any third party.
6. Miscellaneous
   • This agreement shall be governed and interpreted by the law of the State of Qatar.
   • Any and all disputes which may arise between the Parties as to the existence, validity, effectiveness, interpretation, execution and / or termination of this Agreement shall be referred exclusively to the Courts in Qatar.

• All mobile devices purchased from Vodafone Qatar (“Device”) comes with original equipment manufacturers standard limited warranty of one (1) year from the date of purchase (“Warranty”).
• The Warranty covers free repair service against issues identified by the Authorized Service centers of that Device as manufacturing defects.
• If a Device such as iPhones, Apple Watches, iPads, and Air Pods (“Apple Products“) is purchased from Vodafone Qatar it comes with a 2-year warranty (“Extended Warranty”), it will be handled by Vodafone Service Centre (Qatar Mobile). Customer can contact Vodafone Service center through Authorized Service Center (qatarmobile.qa), OR call +974 77938025 , +974 4441 8999 for support.
• This second year’s warranty or Extended Warranty for Apple products will be a local warranty provided by Vodafone Service Centre (Qatar Mobile).
• The Extended Warranty for Apple Watches, iPads, and Air Pods is applicable only if the Product was purchased from a Vodafone Retail store or through e-shop(www.Vodafone.qa) in Qatar.
• Vodafone Service Centre will perform a technical evaluation of the device against the complaint notified and will proceed with repair or replacement process as per confirmation from the customer.
• Devices identified by the authorised service centre as DOA (Dead on Arrival) or DAP (Manufacturing Defect After Purchase) within 7 days of Purchase date will be replaced with a new unit free of charge.
• If the defect or issue is not covered by the manufacturer’s limited Warranty or the Extended Warranty, then the repair service including parts will be chargeable as per the charges fixed by Vodafone Service Centre.
• If the cost of repair, including spare parts and labour equals or exceeds the purchase price of the Apple Product (as per the purchase invoice), Vodafone Service Center may consider the device as total loss and compensate the customer for the device's value after deducting depreciation according to the rates prescribed by the Ministry of Commerce & Industry (“MOCI”).
• Repair/Replacement turnaround time followed will be based on the guidelines by MOCI.
• Vodafone Qatar or Vodafone Service Center is not responsible for the personal data loss during inspection, diagnostics, or repair. Customers are advised to back up their personal data before handing over the Device for repair service.
• The Warranty and Extended Warranty exclusions and limitations include:
  • Defects due to accidents, abuse, liquid spills, submersion, neglect, misuse, extreme physical or electrical stress, lightning, fire, or other force majeure events.
  • Defects caused by failure of, or incompatibilities due to a third-party software or data residing on the device.
  • Defects caused by unauthorized parts or services performed by a third party other than the Authorized Service Centers.
  • Warranty/Extended Warranty becomes void if the Product’s serial number identified as altered, cloned, or removed.
  • Battery is not covered under the Extended Warranty for all Products.
  • Broken Screen.
• These terms are governed by Qatari Law and all disputes arising here under are subject to the exclusive jurisdiction of the Courts of Qatar.

1. There are different reservation charges for different easy to remember numbers called Star Numbers. Vodafone Prepaid or Postpaid customers (“You”) can find out the reservation charge for the Star Number from our website at www.vodafone.qa or any of our retail stores.


2. The reservation charge you pay for a Star Number entitles you to use that number however all mobile numbers belong to the State of Qatar. The Communications Regulatory Authority (CRA) may withdraw, suspend or change numbers at any time. If this happens, we will give you at least 30 days’ notice.


3. On successful purchase, the Star Number must be assigned to an active Prepaid Plan or Postpaid Plan. If You cancel your Prepaid or Postpaid Plan or terminate your line after 180 days the Star Number will be made available for others to reserve.


4. If You have reserved a Star Number online or through the retail store, but decide not to take it, after 48 hours, the number(s) will be reassigned and You can request for a refund of the Star number within seven (7) working days from the date of purchasing the Star Number in line with our Number Policy on our website ( www.vodafone.qa ) and at our stores.


5. If You transfer the Star Number, you will not have any claim or right whatsoever on the Star Number going thereafter.


6. As per the approved Mobile Number Portability’s (“MNP”) Code of Conduct, all repatriated Vodafone Star Numbers which have been transferred back to Vodafone Qatar’s pool can only be claimed, for free, by the Original Vodafone Qatar customer within 180 days of repatriation and if the number is not transferred to another customer by the other service provider. Failing to claim within 180 days will mean that Vodafone can automatically re-use the number as required.


7. e. The minimum contract period for easy to remember numbers (“Star Number”) worth QR1500 to QR 19,999/- and above shall be one (1) year at the time of purchase and Star Numbers worth QR20,000 and above shall be two (2) years (“Agreed Lock-in Period”). Cancellation of the Service; transfer of number, downgrading to lower plans or migrating from Postpaid to Prepaid prior to that Agreed Lock-in Period will result in applicable charges due and payable in a pro-rated manner.


8. If You are a Postpaid customer, and You have received a discounted or free Star Number from Vodafone then You can upgrade to a higher plan immediately. However, You can only downgrade to a lower Postpaid Plan after the 3 months lock in period but within the same Postpaid plan family e.g. within the Unlimited+ portfolio or Postpaid + plans.


9. You purchasing the Star Number(s) online confirm that they do not have more than five (5) numbers under their QID which is a requirement under local laws.


10. If You have more than five (5) numbers their payment will be refunded, and they will not be entitled to the number(s).


11. If You buy more than one (1) number and has selected more than one (1) numbers, then the customer can within 5 days chose the one (1) number they want to keep and forfeit the others.


12. All refunds shall be made within 15 days without any further liability.

• Voice Over Wi-Fi Calling (“VoWIFI”) allows Vodafone customers to make calls over a Wi-Fi connection using a Wi-Fi calling enabled smartphone
• The VoWIFI service improves the coverage where the cellular connections maybe weak.
• Postpaid and Prepaid Vodafone voice customers can enjoy VoWIFI calling, provided that they have a Wi-Fi Calling enabled smartphone.
• Activating VOWIFI service is for free , yet the normal call charges apply
• The service is currently applicable to Samsung & Huawei smartphones and will soon be available on smartphones by other leading brands too.
• Customers will be required to update their smartphone to the latest operating system version to enjoy this service.
• Customer can verify a Wi-Fi call by looking for a unique symbol shown on your handset during a Wi-Fi Call. Customer will not see the Wi-Fi Call symbol during a normal cellular call.
• VoWIFI will not work outside qatar.
• VoWIFI service works on Wi-Fi connection in Qatar for local calls to any network and for international calls as well
• If Wifi Coverage signal is not available during a call, then the call will revert to VOLTE call seamlessly if VOLTE is not available then the call will drop.
• Vodafone Standard Postpaid and Prepaid terms and conditions apply

• To encourage all customers to use Vodafone’s Direct Operating Billing (“DOB”), we are running an exciting promotion for 3 months period starting from 1st June 2024 (“Promo”). Till 31st August 2024
• This Promo is exclusively for customers who purchase using DOB from Google play but using their phone number as a payment method.
• Customers who use the Google play will be eligible to win a Samsung Galaxy S24 mobile handset.
• There is no minimum recharge or payment to win, and the winners will be randomly selected by draw every month. One winner each month, with a total of 3 winners of Samsung Galaxy S24.
• Vodafone General Competition terms and conditions shall apply.

1. ONMO is a mobile cloud gaming platform for all Vodafone Qatar subscribers (“You/Subscribers”) redefining the gaming experience brings together e-Sports, Social Features and AI Powered Analytics.


2. ONMO’s proprietary feature called ‘Moments’ are specially curated challenges from new and popular games like Subway Surfer: Barcelona, Cut the Rope Magic (Zeptolab), Rayman Jungle Run and many more. Explore all games - just click - https://vfq.onmo.com


3. You can also add your friends and enjoy your playing experience while competing with them.


4. You need to have internet connectivity to play and there is no need to download and install games on their mobile phone.


5. ONMO currently supports only mobile games, and they can be played with other users on iOS and Android smartphones ONLY.


6. You will have a 3-day trail service where You can play without any charge after which a monthly charge of QAR 30 for 30 days by Prepaid balance or Postpaid billing of your Vodafone number shall apply. You can also top up with QAR 40 for 30 days for coins as mentioned in table in point 7 below. In-case, you don’t have QAR 30 as balance, then you will be charged with lower value to continue uninterrupted service.
   For example: - if user is having a balance of QAR 29 in that case customer will be charged QAR 20 which is next charging price point in case of unsuccessful charging for QAR 30. Benefits will be awarded according to charging table mentioned point 7 below.


7. You will receive 1000 Bonus coins as soon you subscribe with 3 days’ trial period, and post that on subscription you will earn coins depending on the balance deducted as below: -
    
   Monthly Subscription - charges, coin earned and validity
    

   Subscription Pricing Table
   Trail Period	3 days	1000 Joining Bonus
   Subscription Price in QAR	Validity in Days	Coin Earned
   30	30	6,000
   20	20	3,500
   15	15	2,500
   10	10	1,500
   7	7	1,000
   5	5	500
   4	4	400
   3	3	300
   2	2	200
   1	1	100
   0	(Grace)	-

    
   Top-Up - charges, coin earned and validity
    

   Top Up Pricing Table
   Top Up Price Point in QAR	Coin Earned	Validity in days
   40	10,000	30
   35	8,000
   30	6,000
   20	3,500
   15	2,500
   10	1,500
   7	1,000
   5	500
   4	400
   3	300
   2	200
   1	100



8. Coins are only redeemable on the game portal and have no currency value and cannot be claimed or transferred for cash.


9. The monthly charges are recurring but can be canceled at any time by sending SMS UNSUB ONMO to 97749 or by selecting unsubscribe option via - https://vfq.onmo.com

• Vodafone Qatar’s Smart Tracker (“Smart Tracker”) service is an innovative solution that allows Vodafone customers to locate and track their important assets such as your laptop bag, luggage, motorcycle or even your car (“Assets”) through the Vodafone Smart Tracker application (“App”).
• The Smart Tracker is an end-to-end solution which comes with a tracker, connectivity, service, and the App. The App can be found in Apple and Android as Vodafone Smart Tracker
• The Smart Tracker is only meant to track your personal Asset or Asset belonging to your family with their knowledge and consent. The Smart Tracker service should not be used for other purposes including any illegal purposes. If the Customer is found be using the Smart Tracker service illegally or without consent, then the customer will be directly liable for this and Vodafone Qatar will not be held liable or responsible directly or indirectly.
• Customers can locate and track their Assets locally as well as in more than 155 countries (https://www.vodafone.qa/en/services/roaming#passportpack) (wherever 2G network is available) with Smart Tracker without paying any additional cost.
• Smart Tracker only works with relevant Smart Tracker Plan and service subscription which can be obtained from Vodafone sales channels.
• Customers need to subscribe to either the monthly or yearly Smart Tracker plan as below:
  Smart Tracker device Price: QAR 150
   

  Plan	Rental
  Yearly	QAR 149 / year
  Monthly	QAR 19 / month

  
   
• Customers who cancel the Smart Tracker plan/service subscription, will not be able to use Vodafone Smart Tracker App to locate and track their Assets through the Vodafone Smart Tracker App.
• Customers can buy the Smart Tracker device only with monthly or yearly Smart Tracker plan/service subscription to locate and track their Assets through Vodafone Smart Tracker app.
• Customers who subscribe to Monthly Smart Tracker plan and service are committed to pay the service fee (QAR 14/month) for following 12 months. If they cancel before 12 months, they will pay a prorated amount of the total remaining months.
• Smart Tracker devices have a one (1) year warranty. To avail the warranty, there should NOT be any physical damage such as visible damage; device not in a good condition; water damage or if the device is broken etc. In such condition, the device will not be covered under this warranty.
• The Smart Tracker has not been designed to track people and it should only ever be used as advertised.
• Whilst Vodafone Smart Tracker aims to provide accurate location. However, it cannot guarantee it where GPS and Wi-FI location services are not available. In this case, it will show the approximate location of your tracked belongings based on available cellular coverage.

• Social Wi-Fi is a solution that gives customer’s and their visitors instant access to high-speed Wi-Fi internet through a simple social media login while giving Customers valuable customer insights and new ways to connect with them (“Social Wi-Fi”).

• The Customer agrees and acknowledges that on installation of portal to use the Social Wi-Fi, they will allow Vodafone or its subcontractors to install and support the Social Wi-Fi Portal (the “Portal”).

• The Customer will be solely responsible for the content of data and all details that will be shared on the Portal.

• The credentials to access the Portal will be shared by Vodafone only with the Customer, and it will be the Customer’s responsibility to protect them from any unsecured access.

• Upon the Customer’s request, Vodafone or its subcontractor will visit the Customer’s premises to upload the content on the Portal.

• Lack of access after appointment may lead to delays and additional charges for the revisit.

• The minimum commitment period for the Social Wi-Fi Service is 12 months (“Service Term”) starting from the activation date of the service.

• If the customer terminates the Social Wi-Fi Service before the end of the Service Term, the customer will have to pay the prorated amount for the remaining period of the Service Term.

• The Social Wi-Fi Service is for the Customer’s own use only and shall not be resold or shared with any third party.

• The Customer will not, directly or indirectly, issue bills to, or demand any payment from, any third party who might be an end-user of the Social Wi-Fi service (including any of the guests, employees or other unaffiliated third party) for the use of the Social Wi-Fi Service or any part thereof.

Previous Service Provider: means the Network Operator that loses a Customer through switching.
Recipient: means the Network Operator that gains a Customer through switching

1. Contact: The Recipient may contact you to inform you about the status of your switching request or to inform you that your request has been accepted, delayed or not successfully completed.


2. Assistance: You agree to assist the Recipient to resolve any cause of a delay in the switching process (e.g. by providing further or corrected information). The Recipient will not process the switching if you do not provide the requested information within the specified time.


3. Consequence of not paying final Postpaid invoices with Previous Service Provider: If you are a Postpaid customer and you don’t settle your final bill (including monthly subscription, usage and early termination charges) with the Previous Service Provider within:
   • 30 days of issue, upon the Previous Service Provider’s request, the Recipient will suspend your ability to make outgoing calls (except for calls to emergency numbers and service numbers), send SMS/MMS and access internet services;
   • within 45 days of issue, upon the Previous Service Provider’s request, the Recipient will also suspend your ability to receive incoming calls and receive SMS/SMS and internet services; and
   • within 60 days of issue, upon the Previous Service Provider’s request, the Recipient will terminate your account and you will no longer be able to use or access your allocated mobile number after a specified period. However, if you subsequently pay the outstanding charges within 30 days of termination, you may be able to receive mobile services only from the last network that you were activated.


4. No cancellation of Mobile Number Portability Application: Once your switching request has been received by the Recipient, you will not be able to cancel that request. You may however cancel the scheduled switching if you are a Business customer and you notify the Recipient one working day before the scheduled date.


5. Switch back to Previous Service Provider: If you wish to cancel your switching request after the mobile number has been switched to our network, you will need to request a switch back to your preferred mobile operator directly from that service provider.


6. Compliance with Terms: Once the switching process is complete, you agree to comply with all the terms that apply to your mobile service.


7. Cash out of Mobile Money balance: Your Mobile Money wallet associated with your Previous Service Provider will be closed at the time of switching to the Recipient. If you have funds in your Mobile Money wallet at the time of switching, you will need to visit your Previous Service Provider store to claim back those funds. Please refer to the Mobile Money terms and conditions.

1. All customers who are registered and hold a valid special needs card (“Card”) from the Qatar Society for the Rehabilitation of Special Needs (QSRSN) or from the General Retirement and Social Insurance Authority (“Eligible Customer”) entitled to the  following offer (“The Offer”).

2. 50% discount on Red Plans.

3.The Eligible Customer will also be entitled to a 10% discount on a mobile phone handset (“Handset Discount”) as long as no other discount enrolled for the same handset. The Handset Discount can be redeemed at any Vodafone store subject to availability and shall not apply to handsets that are already discounted under any promotion.

4. The Eligible Customer is only entitled to the Handset Discount once every six months and must be a member of a Plan at the time of purchase. The Eligible Customer must visit a Vodafone Store to claim the Handset Discount and the Handset Discount cannot be used by any family member or third party whatsoever.

5. If the Eligible Customer cannot physically attend the Vodafone store to purchase the Plan he can authorise a family member (by completing Vodafone letter of authorisation, and upon presentation of the nominated person’s Qatari ID) to act on his behalf.

6. Services not listed in the table above will not be included in any Plan.

7. Plan is non-transferrable and cannot be combined with any other Vodafone discounts or exchanged for cash.

8. Supplier standard warranty provisions shall apply to all Handset Discounts.

9. Vodafone standard refund and exchange policies shall apply.

• The Shoof app contains Live TV channels & Radios for all customers.


• The customer needs to sign in by adding one time password (OTP) upon clicking on sign in button


• Standard applicable data rates will apply on data streaming within the Shoof App.


• The prices for the VoD packs are:
  
  - 30 days: 15 QR


• The prices can be changed by Vodafone at anytime


• The subscription packs are recurring


• Only Vodafone customers are eligible to buy VoD subscription packs


• The subscription is MSISDN based and in case of change of SIM, customer will have to buy subscription again


• The content and channels can be added or removed without prior notice


• The rights for the content is responsibility of Shoof and Vodafone is not liable for the rights


• All the subscription packs are non-refundable

• These terms and conditions govern a Customer’s (“You, Your”) use of the Vodafone Qatar(“Vodafone”) billing service for Google Play Direct Carrier Billing (“Service”). You can choose to purchase products and applications ("Content") from Google Play using Your Vodafone mobile account ("Vodafone Account"). By choosing to buy Content on Google Play using Your Vodafone Account, you agree to these terms of use and Google Play’s Terms of Service -  https://play.google.com/about/play-terms.html

 

• To avail of the Service You must be an existing Vodafone customer with an Android device.

 

• In order to purchase Content with Your Vodafone Account You must choose this payment option when You register for Google Play. Where you choose to use Your Vodafone Account it will become Your default payment method for all purchases made on Google Play and You will need to go into Your Google Play account settings to change this payment option.

 

• Mobile data download charges (including international roaming rates) may apply when You register for Google Play, including when registering to buy Content using Your Vodafone Account.

 

• Purchases made by You on Google Play using Your Vodafone Account are at the discretion of Vodafone and may be refused without notice. Vodafone may impose on Your Vodafone Account a maximum amount of daily/monthly transactions and a maximum purchase limit and the limits set by Vodafone changed from time to time without any prior notice given to You.

 

• If you are a prepaid customer, you must have sufficient available credit on Your Vodafone Account to make for any Content You purchase.

 

• Your choice of Content is Your responsibility and You guarantee that you are the account-holder for Your Vodafone Account or are authorized to use Your Vodafone Account to buy Content and Vodafone shall not be held liable for in any instance of fraud, theft or misuse by any third party of Your Vodafone Account.

 

• Vodafone is not part of or responsible for the price of Content., Content is not under our control and we are not responsible for, nor do we endorse or have any involvement in the operation of Content. We do not promise that Content is accurate, reliable, error-free, up-to-date or virus-free. Your use of Content is subject to the terms of Your agreement with the provider of that Content and you should contact that provider if you have any issues with Your use of that Content. You will need to contact Google Ireland Limited ("Google") directly if you have any issues with Google Play that are not related to billing. You may find all related information on this link:  https://support.google.com/googleplay/?hl=en-AU#topic=2952998

​​

• Vodafone does not guarantee the availability or a fault-free Service.

 

• Purchases using Google Play Billing will appear on Your Vodafone Account under "Google Play Mobile Payment", alongside the cost of the purchase.

 

• All purchases on Google Play are made from Google and prevailing Google Play Terms & Conditions apply.

 

• Google allows you to request a refund on purchased Content within the first 2 hours after making Your purchase on Google Play. Where you fail to make such refund request or are otherwise dissatisfied with Content you have purchased using Your Vodafone Account you will need to contact Google or the provider of the Content to resolve Your concerns.

 

• Vodafone Qatar will only be obligated to apply a refund or credit to Your Vodafone Account in relation to a purchase of Content if directed to do so by Google. You may find all related information at:  https://support.google.com/googleplay/?hl=en-AU#topic=2952998

 

• You can contact Google Play or the developer of the Content if you have a question or complaint about the Content or if You want to apply for a refund. Google Play’s refund policy (including the process for how to apply for a refund) can be found at  https://support.google.com/googleplay

 

• Any refund agreed between You and Google Play or You and the developer of the Content may be processed under Your Vodafone Account or via another payment method nominated by Google Play.

 

• Where you purchase Content with Your Vodafone Account and then port out to another mobile telecommunications provider, Vodafone cannot guarantee and will not be liable to guarantee that you will be able to receive a refund for the purchased Content with your Vodafone Account.

 

• Vodafone’s Privacy Policy applies to Your personal information. You can find it here

 

• In using the Service, you agree that Vodafone can collect, use and disclose information about You to Google Play as set out in our Privacy Policy for any purposes necessary to provide you with the Service for Google Play. Please ensure you have read and understood our Privacy Policy, which forms part of these terms and conditions and is published by us at www.vodafone.qa/Googlepay.

 

• You acknowledge that at any time we may stop allowing You to buy Content from Google Play using Your Vodafone Account.

 

• The Service will no longer be available to You where our agreement with Google terminates, although You may still be able to buy Content using other payment methods (such as Your credit card). In such instances we will endeavour (but cannot guarantee) to give You as much prior notice as possible.

 

• Your use of Your Vodafone Account, your mobile device and our telecommunications networks is subject to the terms of our Mobile Master Service Agreement with You for Your mobile service, published at www.vodafone.qa/Googlepay as may be amended from time to time.

 

• Vodafone may change these terms and conditions and/or vary its billing service for Google Play at any time without giving You any prior notice.

 

• Android, Google, the Google logo, Google Play and other marks are trademarks of Google Inc.

 

• Vodafone shall under no circumstances be liable whether in contract, tort, statute or otherwise (including without limitation for negligence, breach of contract, defamation) for any special, direct, indirect or consequential loss or damage (including without limitation, loss of revenue, loss of data or goodwill) which is suffered, sustained or incurred by You or any person arising (directly or indirectly) from or out of or relating to the Service.

Employee Plan term: Current term

• Extra benefits will be valid for 12 months from the date of the activation of the offer.
• After 12 months, the offer may be extended further if the customer continues to meet the eligibility criteria and the product being available in the market.

Change to Employee Plan term: 15th September

• Extra benefits will be valid for 12 months only from the date of the activation of the offer.

• Customers wanting to pre-order the Handset must provide a valid Qatari ID (“QID”) or Passport number for verification of the pre-order. Pre-orders with invalid QID or passport numbers will be cancelled.
• Customers can place Pre-orders for Samsung Galaxy Z products exclusively Online.
• Customers can pre-order between July 10 – 23, 2024, subject to stock availability and launch date as confirmed by the Handset manufacturer.
• The Customer must also provide a valid Qatari mobile number or email address to receive the pre-order confirmation and pick-up information.
• The Customer cannot change the specification of their pre-order including but not limited to the colour and capacity of the Handset after the pre-order is concluded online.
• Customer can pre-order up to five (5) Handsets per QID/Passport number (with a local credit card) and pre-order one (1) Handset (with an international credit card).
• Vodafone Qatar will only reserve your Pre-order at the following Vodafone retail stores which are Villaggio, Landmark, Wakra, Mall of Qatar, Place Vendome, and Doha Festival City (DFC) (“Designated Stores”), which will be mentioned in the email/SMS confirmation you will receive. We do not guarantee delivery of your Handset in any other location other than the Designated Stores. Customers can also opt-in for home delivery by providing their home address within the city limits of Doha for free.
• If the pre-order goes through, it will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
• In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset. If the customer’s card is no longer valid or if the customer has used another person’s credit card, then Vodafone Qatar will not be responsible if the refund is not received for such transactions.
• Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the reasonable control of Vodafone Qatar.
• We can change our pricing from time to time if changed by the Handset manufacturer. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
• New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24 GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”). Customers who port into Vodafone Qatar will also get the Data Offer.
• By pre-ordering the Handset, the Customer consents to be contacted by Vodafone for general marketing purposes.
• Vodafone Standard Postpaid and Prepaid T&C apply.

• Customers wanting to pre-order the Handset must provide a valid Qatari ID ("QID") or Passport number for verification of the pre-order. Pre-orders with invalid QID or passport numbers will be cancelled.
• Customers can pre-order between May 9th till 13th , 2024, subject to stock availability and launch date as confirmed by the Handset manufacturer.
• The Customer must also provide a valid Qatari mobile number or email address to receive the pre-order confirmation and pick-up information.
• The Customer cannot change the specification of their pre-order including but not limited to the colour and capacity of the Handset after the pre-order is concluded online.
• Customer can pre-order up to five (5) Handsets per QID/Passport number (with a local credit card) and pre-order one (1) Handset (with an international credit card).
• Vodafone Qatar will only reserve your Pre-order at the following Vodafone retail stores which are Villaggio and Doha Festival City (DFC) (“Designated Stores”), which will be mentioned in the email/SMS confirmation you will receive. We do not guarantee delivery of your Handset in any other location other than the Designated Stores. Customers can also opt-in for home delivery by providing their home address within the city limits of Doha for free.
• If the pre-order goes through, it will be valid for five (5) business days from the time of receiving the notification to pick up the Handset (“Pre-order Validity”). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
• In case of cancellation due to any reason, the customer’s full payment will be refunded within 14 working days. The amount will be fully transferred to the card used for the purchase of the Handset. If the customer’s card is no longer valid or if the customer has used another person’s credit card, then Vodafone Qatar will not be responsible if the refund is not received for such transactions.
• Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the reasonable control of Vodafone Qatar.
• We can change our pricing from time to time if changed by the Handset manufacturer. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
• New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24 GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days (“Data Offer”). Customers who port into Vodafone Qatar will also get the Data Offer.
• By pre-ordering the Handset, the Customer consents to be contacted by Vodafone for general marketing purposes.
• Vodafone Standard Postpaid and Prepaid T&C apply.

• Customers ("You/Customer" must be 18 years or older and resident in Qatar to pre-order the Handset by providing their valid Qatari ID ("QID") or Passport number for verification of the pre-order. Pre-orders with invalid QID or passport numbers will be invalid and cancelled.
• The Customer must also provide a valid Qatari mobile number or email address to receive the pre-order confirmation and pick-up information.
• Customers can pre-order only between 17 – 27 January 2024, subject to stock availability. Delivery dates Launch date are estimates only and will be subject to confirmation by the Handset manufacturer which is beyond Vodafone Qatar’s reasonable control.
• When you order products and services from this site (Vodafone.qa), we treat this as an offer from you to purchase such products and services.
• The Customer cannot change the specification of their pre-order including but not limited to the colour and capacity of the Handset once the pre-order is concluded online.
• Customer can pre-order up to five (5) Handsets per QID/Passport number (with a local credit card) and pre-order one (1) Handset (with an international credit card).
• If the pre-order goes through, it will be valid for five (5) business days from the time of receiving the notification to pick up the Handset ("Pre-order Validity"). If the Handset is not collected during this Pre-order Validity period, the pre-order will no longer be valid and will be cancelled.
• Vodafone Qatar will only reserve your Pre-order at the following Vodafone retail stores which are Villaggio, City Centre, Place Vendome, and Doha Festival City (DFC) ("Designated Stores"), which will be mentioned in the email/SMS confirmation you will receive. We do not guarantee delivery of your Handset in any other location other than the Designated Stores. Customers can also opt-in for home delivery by providing their home address within the city limits of Doha for free.
• Our returns policy means you can change your mind. You can cancel and return your order, whatever the reason. However, in case of cancellation due to any reason, the customer’s full payment will be refunded within fourteen (14) working days to the same card used for the purchase of the Handset. If the customer’s card is no longer valid or if the customer has used another person’s credit card, then Vodafone Qatar will not be responsible if the refund is not received for such transactions.
• Vodafone Qatar will not be liable for any delays in stock availability or launch of Handsets for any reason whatsoever and the customer acknowledges that any such delays are beyond the reasonable control of Vodafone Qatar.
• We can change our pricing from time to time if changed by the Handset manufacturer. All changes will be published on our website (www.vodafone.qa) or in any other way available to us.
• New and existing Vodafone customers who have successfully pre-ordered and picked up the Handset will get up to 24 GB of free local data. Postpaid customers will get 8GB of free local data every month for 3 months and Prepaid customers will get 8GB of free local data over 90 days ("Data Offer"). Customers who port into Vodafone Qatar will also get the Data Offer.
• Vodafone Standard Postpaid and Prepaid T&C shall apply for the Data Offer.
• By pre-ordering the Handset, the Customer consents to be contacted by Vodafone for general marketing purposes.
• These terms are governed by the laws of State of Qatar.

1. Combo QR 100
   • This is a standard Prepay recharge offer.
   • This Prepay recharge offer is called Combo QR 100
   • Vodafone Prepaid customers who recharge with Combo QR 100 will get benefits as per the table below:

     Price (QR)	Local Data (GB)	Local Minutes (Mins)	Endless Internet (Kbps)	Validity (Days)
     100	16	360	256	30 Days

   • Customers get above benefits upon recharge of Combo QR 100
   • Combo QR100 is available on My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
   • Combo QR 100 is available on E-Top up & Evoucher channel in Vodafone store and Vodafone authorised retailers. It is also applicable to paper Recharge.
   • The benefits are added automatically on recharge.
   • All the other Vodafone’s standard Prepaid T&C apply.

Vodafone Qatar is launching a new Lucky Draw campaign starting from 27 March 2023 that will run till 31 December 2023. The idea is to have a daily winner from customers who buy a new GigaHome Fiber connection each day, for the 279 days of the campaign period. As a part of this campaign, the new GigaHome fiber customers will be eligible to win either a prize or a monthly Prize. The detailed mechanics are given below.

Campaign Mechanics + Terms & Conditions

• All new Vodafone GigaHome Fiber customers (“Customer”) who buy a new GigaHome fiber connection during the promotion period, will automatically be eligible for this “GigaHome Lucky winner campaign” (“Promotion”).
• Promotion period shall be from 26 March2023 till 31 December 2023 (“Promotion Period”)
• During the Promotion Period, Customers can win one of the two (2) prizes as below :
  • Monthly Winner Prize: Home rent for a year of up to QR 84,000 or an amount equivalent to the Customers annual home rent agreement (whichever is lower). In case the customer owns his own house then QR 84,000 (9 winners total) (“One year of home rent free”) or
  • Daily Winner Prize: one year of home internet free (285 prizes, one winner out of per day new sales) (“Free home internet for a year”)

  Prize	Prizes	Quantity	Eligible customer
  Internet Winner	Free home internet for a year	279	Winner: One winner from each day of new connections
  Monthly Winner	One year of home rent (up to QR 84,000 by wire transfer)	9	Monthly Winner: One winner from each 30 day sales

• Lucky Draw will be conducted in presence of Ministry of Commerce and Industry (“MOCI”) official on dates mentioned in Appendix,
• Customer who were with Vodafone Qatar’s GigaHome Fiber services anytime in the past 12 months will not be eligible.
• This Promotion is only for fibre connected homes only and excludes all other services.
• Free home internet for a year will mean 100% discount on plan rental for any of the following, fiber plans chosen by the customer at the time of sale:
  • GigaHome Essential Fiber plan QR 250/month rental
  • GigaHome Classic Fiber plan QR 300/month rental
  • GigaHome Premium Fiber plan QR 450/month rental
• To get the Monthly prize the customer will present his current rent agreement or a legal document that declares his own house, based on which an amount will be paid out. There will be a cap of QR 84,000 for annual rent payout. In case the customer owns his own home, then QR84,000 will be paid out. The amount will be paid by wire transfer in customers account.
• The Monthly prize winner’s home rent contract /or own house should be in their own name and for the same home for which Vodafone Qatar activated the fiber connection.
• This promotion is not valid for Vodafone employees.
• Customer can win only once any of the two prizes during the entire Promotion Period. If the same winner wins again the next winner will be selected to allow other customers to participate and win.
• On being selected, the Customer must come in person along with the QID which was used for purchasing the connection to claim the Prize. Time, location and date of prize collection will be intimated to customer via call and SMS after MOCI approval.
• If the customer agrees, Vodafone may use the name, photo and/or video of the winning customers for promotional activities which Vodafone may publish in social media and other channels after notifying MOCI.
• Monthly prize winner will be sent via wire transfer provided their QID / Passport and QID in rent agreement\ house ownership matches with Vodafone GigaHome Fiber connection as per Vodafone database. If not, Vodafone will select another random winner form the qualified pool.
• If Vodafone is unable to reach the winner within 2 days, then the next eligible customer will be called.
• Customer must come on Vodafone’s specified date, location and time to Claim their Prize or request for extension with a valid reason.

Appendix

Digital Draw schedule

Draw Date	Daily winners	Monthly Winner
	One winner will be picked for each day	One winner will be picked
15-Apr	8 winners for 8 days 27 Mar – 3 Apr	-
1-May	27 winners for 27 days from sales of 4- Apr - 30 Apr	1 Winner from sales of 27 Mar - 30 Apr
1-Jun	31 winners for 31 days 1 May - 31 May	1 Winner 1 May - 31 May
10-Jul	30 winners for 30 days 1 Jun - 30 Jun	1 Winner 1 Jun - 30 Jun
1-Aug	31 winners for 31 days 1 Jul - 31 Jul	1 Winner 1 Jul - 31 Jul
3-Sep	31 winners for 31 days 1 Aug - 31 Aug	1 Winner 1 Aug - 31 Aug
1-Oct	30 winners for 30 days 1 Sep - 30 Sep	1 Winner 1 Sep - 30 Sep
1-Nov	31 winners for 31 days 1 Oct - 31 Oct	1 Winner 1 Oct - 31 Oct
3-Dec	30 winners for 30 days 1 Nov - 30 Nov	1 Winner 1 Nov - 30 Nov
1-Jan	31 winners for 31 days 1 Dec - 31 Dec	1 Winner 1 Dec - 31 Dec

• Vodafone Passport subscribers
  • Vodafone Weekly Passport subscribers can only use the additional roaming data on GCC networks and cannot be used in other countries or operators.
  • The Promotional allowance on Vodafone Passport will be used at higher priority before the regular Vodafone Passport allowance.
• Terms and Conditions apply.

Unlimited Plans Terms and Conditions:
 

• Unlimited 300: you will have the first 20 GB at full 5G speed, then you will have unlimited data at the speed of 2 Mbps. The fair usage policy for the 2 Mbps data is 480 GB.

• Unlimited 375: You will get the first 50 GB at full 5G speed, then you will have unlimited data at the speed of 10 Mbps. The fair usage policy for the 10 Mbps data is 450 GB.

• Unlimited 450: you will have the first 200 GB at full 5G speed, then you will have unlimited data at the speed of 15 Mbps. The fair usage policy for the 15 Mbps data is 300 GB.

• Unlimited VIP: you will have 500GB at full 5G speed, then data speed is reduced to 64 kbps.

 

• The roaming data included in the Unlimited 300 plans is for the following countries

Albania	Hungary	Portugal
Australia	India	Romania
Czech Republic	Ireland	South Africa
Egypt	Italy	Spain
Germany	Malta	Turkey
Ghana	Netherlands	United Kingdom
Greece	New Zealand

 

• The roaming data included in the Unlimited 450 & the roaming Data + the roaming minutes in the Unlimited VIP plans is available in the following countries.

 

Albania	Guinea-Bissau	Papua New Guinea	Denmark	Palestine
Algeria	Guyana	Philippines	Dominica	Panama
Anguilla	Haiti	Poland	Egypt	Tanzania
Antigua	Hong Kong	Portugal	El Salvador	Thailand
Armenia	Hungary	Republic of Congo	Estonia	Tonga
Aruba	India	Romania	Fiji	Trinidad & Tobago
Australia	Indonesia	Russia	France	Tunisia
Austria	Ireland	Rwanda	French Guiana	Turkey
Bahrain	Italy	Samoa	Germany	Turks and Caicos Islands
Bangladesh	Jamaicac	Saudi Arabia	Ghana	*UAE
Barbados	Japan	Seychelles	Greece	UK
Belarus	Jersey	Serbia	Grenada	Ukraine
Belgium	Jordan	Singapore	Guadeloupe	USA
Bermuda	Kazakhstan	Slovenia	Guernsey	Uzbekistan
Bonaire	Kenya	South Africa	Zambia	Vanuatu
Brazil	*Kuwait	South Korea	Mexico	Vietnam
British Virgin Islands	Laos	Spain	Montserrat	Pakistan
Bulgaria	Latvia	Sri Lanka	Morocco	Norway
Canada	Lebanon	St. Kitts & Nevis	Mozambique	*Oman
Cayman Islands	Lichtenstein	St. Lucia	Myanmar	Taiwan
China	Lithuania	St. Vincent & The Grenadines	Nauru	Tajikistan
Congo	Luxembourg	Surinam	Netherlands	Malta
Croatia	Macedonia	Sweden	New Zealand	Martinique
Curacao	Malaysia	Switzerland	Nigeria	COTE D'IVOIRE
Czech Republic

 

• All plans has a Roaming Rate of QR1 per minute for incoming and outgoing calls in the following countries:

 

Albania	Guinea-Bissau	Papua New Guinea	Denmark	Palestine
Algeria	Guyana	Philippines	Dominica	Panama
Anguilla	Haiti	Poland	Egypt	Tanzania
Antigua	Hong Kong	Portugal	El Salvador	Thailand
Armenia	Hungary	Republic of Congo	Estonia	Tonga
Aruba	India	Romania	Fiji	Trinidad & Tobago
Australia	Indonesia	Russia	France	Tunisia
Austria	Ireland	Rwanda	French Guiana	Turkey
Bahrain	Italy	Samoa	Germany	Turks and Caicos Islands
Bangladesh	Jamaicac	Saudi Arabia	Ghana	*UAE
Barbados	Japan	Seychelles	Greece	UK
Belarus	Jersey	Serbia	Grenada	Ukraine
Belgium	Jordan	Singapore	Guadeloupe	USA
Bermuda	Kazakhstan	Slovenia	Guernsey	Uzbekistan
Bonaire	Kenya	South Africa	Zambia	Vanuatu
Brazil	*Kuwait	South Korea	Mexico	Vietnam
British Virgin Islands	Laos	Spain	Montserrat	Pakistan
Bulgaria	Latvia	Sri Lanka	Morocco	Norway
Canada	Lebanon	St. Kitts & Nevis	Mozambique	*Oman
Cayman Islands	Lichtenstein	St. Lucia	Myanmar	Taiwan
China	Lithuania	St. Vincent & The Grenadines	Nauru	Tajikistan
Congo	Luxembourg	Surinam	Netherlands	Malta
Croatia	Macedonia	Sweden	New Zealand	Martinique
Curacao	Malaysia	Switzerland	Nigeria	COTE D'IVOIRE

 

• International Minutes included in the plans can be used to call the following countries:

 

Afghanistan	Andorra	Angola	Anguilla
Antigua	Argentina	Armenia	Aruba
Australia	Austria	Bahrain	Bangladesh
Belarus	Belgium	Belize	Benin
Bermuda	Bhutan	Bolivia	Bosnia
Botswana	Brazil	Virgin Islands	Brunei
Bulgaria	Burkina Faso	Cambodia	Cameroon
Congo	Canada	Cape Verde	Cayman Islands
China	Colombia	Republic of the Congo	Congo
Costa Rica	Croatia	Samoa	Cyprus
Czech Republic	Denmark	Ecuador	Egypt
El Salvador	Estonia	Ethiopia	Faroe Islands
Fiji	Finland	France	French Guiana
French Polynesia	Georgia	Germany	Ghana
Gibraltar	Greece	Grenada	Guadeloupe
Guatemala	Guernsey	Guyana	Haiti
Honduras	Hong Kong	Hungary	Iceland
India	Indonesia	Iran	Iraq
Ireland	Myanmar	Italy	Ivory Coast
Japan	Jordan	Kazakhstan	Kenya
South Korea	Kuwait	Kyrgyzstan	Laos
Lebanon	Lesotho	Liechtenstein	Luxembourg
Macau	Malawi	Malaysia	Malta
Martinique	Mauritius	Mexico	Moldova
Monaco	Mongolia	Mozambique	Namibia
Nepal	Netherlands	New Caledonia	New Zealand
Nicaragua	Niger	Nigeria	Norway
Oman	Pakistan	Palau	Panama
Paraguay	Peru	Philippines	Poland
Portugal	Puerto Rico	Reunion	Romania
Russia	Rwanda	San Marino	Saint Lucia
Saudi Arabia	Serbia	Singapore	Slovakia
South Africa	Spain	Sri Lanka	Sudan
Surinam	Swaziland	Sweden	Switzerland
Syria	Taiwan	Tajikistan	Tanzania
Thailand	Trinidad and Tobago	Turkey	Turkmenistan
Uganda	Ukraine	UAE	United kingdom
Uruguay	USA	Uzbekistan	Venezuela
Vietnam	Yemen	Zambia	Micronesia
Comoro	South Sudan	Montserrat
Palestine	North Korea

 

There is a fair usage policy of 50 usages per year, which is on average one parking per week, every week for the entire year. Once the limit reached, Vodafone may disable the Valet Parking Privilege at its own discretion. In addition, the cardholder must only use each card, which means that each Valet service will be provided once per hour, and cannot be shared amongst other users/cars.

• Valet Parking fair Usage Policy

 

Daily	Weekly	Monthly
QR 10 (Fair Usage policy of 5GB per day)	QR 50 (Fair Usage policy of 25GB per week)	QR 100 (Fair Usage policy of 100GB per month)

• New Speed Boosters for the Unlimited 5G Plans:

 

• Eligible Passport packs Add-ons for the Unlimited 5G Plans:

Weekly Passport Pack	Monthly Passport Pack
QR100 for 1GB + 100 min valid for 1 week	QR320 for 4GB + 300 min

Those add-ons are valid in the same countries provided for the roaming countries for Unlimited 450 & Unlimited VIP plans.

 

• Eligible International Add-ons for the Unlimited 5G Plans:

International 50	Country Specific Add-ons
400 min to call 105 countries for QR50 ((the additional minutes in this add-on is for the same countries that the in-plan minutes offer to))	QR35 for the below countries: India 35: offers 900 minutes Philippines 35: offers 600 minutes Pakistan 35: offers 475 minutes Nepal 35: offers 475 minutes Sri Lanka 35: offers 160 minutes Bangladesh 35: offers 700 minutes Egypt 35: offers 220 minutes

* Available only for Globe Network

• Acquisition & Upgrade offer: Effective from 21 April 2021, customers who buy or upgrade to the new Unlimited 300, Unlimited 375 or Unlimited 450 Plans will get a discount of QR50 every month for 6 months if they subscribe during the Promotion period. This offer is not valid on the Unlimited VIP Plan.

Vodafone Entertainer App (“App”) is available for all Vodafone Qatar’s Prepaid customers (“Member”) who can get the Vodafone Entertainer by downloading the App on the AppStore for Apple devices and Play store on Android devices and avail discounts and offers on hundreds of offers such as “buy one get one free” etc. detailed below (“Offer”). On downloading the App and accepting the terms and conditions the Customer agrees to the below rules of use. The App can be used seven (7) days a week, at any time during the issuing merchant’s trading hours with minimal exclusion days (see Clause 1.10) applies. Member should read the Rules of Use below to familiarise themselves and adhere to it.

• RULES OF USE (“Rules”)
  To use any of the App’s Offers, the Members are subject to these Rules of Use (“Rules”) and any terms of use mentioned in the Offers by the participating merchants/venue (“Merchants”). Members should read these Rules carefully prior to using any Offer.
  • Redeeming the Offers
    • Redeeming an Offer on the App is very simple, follow the steps below:
      1. Select an Offer of your choice on the App
      2. Present your mobile device with the Offer selected by you to the server prior to the bill being presented
      3. The Merchant is prompted to enter their PIN
      4. Once the Merchant has entered their PIN, the Offer will be redeemed, and the item or service will be removed from your bill
    • To redeem more Offers, simply repeat the same process but up to a maximum of four (4) Offers per visit/booking/table for a group of 8 people or more can be used. For example:
      
      Table 1
      
    • In the case of a dispute, the bill must be settled as per Qatari Law.
  
  
  • Offer Validity
    • Offers are only redeemable with the issuing Merchants and apply only to the items/services and location(s) specified on the Offer in the App.
    • Offers are exclusive and not valid in conjunction with any other discount offers, promotions, special offers or dining/loyalty/employee/rewards programmes.
    • Offers are valid seven (7) days a week any time during the issuing merchant’s trading hours, unless specified on the Offer and may be subject to exclusion days (see Clause 1.10).
    • If a Merchant refuses to honour any Offer, please get in touch Customer Service through a dedicated email - vodafoneqatar@theentertainerme.com.
    • Unauthorised reproduction, resale or modification of any Offer is prohibited. Offers are void if resold or bartered.
    • Offers are not redeemable for cash.
    • Three Offers are available per Merchant and not per outlet. Thus, when you redeem an Offer, it will show as redeemed at all locations for that Merchant. Once you have redeemed all Offers for a Merchant, all locations will be locked.
  
  
  • Food & Drink Offers
    • A main Course or main menu (“Main Course”) item is defined as the main element of a customer’s lunch or dinner – i.e., not a starter, side dish or dessert or shared platters. We are not responsible for a Merchant's menu's specific layout/design. If in doubt, clarify with the server before placing an order.
    • One Offer can be used to redeem one qualified item only, unless otherwise specified
    • One Offer can be used by 2 people, up to a maximum of 4 Offers per table, for a group of 8 people or more (see Table 1 above). This Rule applies regardless of the product the Offer is from. e.g., a group of 4 people can redeem 2 Main Course Offers at a restaurant.
    • The least expensive item (as listed on the Offer) will be deducted. The two items must be from the same category as marked on the Offer, e.g., buy one “Main Course” and get one “Main Course” free; or buy one “Sushi Set Lunch” and get one “Sushi Set Lunch” free.
    • Only one bill will be presented per table, per group. No splitting of bills will be allowed.
    • Offers are valid solely for the item listed and are not valid for special events (e.g., Iftar, Suhoor, buffets, set price brunch menu, theme nights, special menus or in conjunction with B.Y.O), unless otherwise indicated on the Offer.
    • Offers are not valid for take-away, unless otherwise indicated on the Offer
    • Discounts do not apply to service charges
    • No corkage is allowed, unless otherwise specified
    • Offers contained in informal dining and take-away can be used by 1 person, unless otherwise specified
  
  
  • Attractions & Leisure Offers
    • The Attractions and Leisure section on the App has two (2) types of Offers ‘Buy One Get One Free’ and ‘Discount Offers’.
    • A maximum of four (4) Offers can be redeemed per booking/visit for a group of 8 people or more (see Table 1 above)
    • The Discount Offers can be used against the service/item/activity mentioned on the voucher which you will receive on the App. The discount will apply only on normal rates/prices and cannot be used in conjunction with other promotions or special offers. These Offers would need to be presented before the service/item/activity is purchased.
    • Terms & Conditions may vary with a number of activities, so kindly refer to the individual merchant/outlet for confirmation of minimum/maximum number of people, age restrictions, safety guidelines and other conditions
    • Prior booking may be required for certain offers and/or activities
    • Offers will not be valid on any public holiday or exclusion days as mentioned in Clause 1.10 below.
  
  
  • Beauty & Fitness Offers
    • The Beauty and Fitness section has two (2) types of Offers: ‘Buy One Get One Free’ and ‘Discount Offers’
    • The ‘Buy One Get One Free’ offers can be redeemed in two ways:
      • One Offer can be used by 2 people within the same visit, with the second treatment or service being complimentary
      • One Offer can be used by an individual, whereby you must pay full price for the first treatment/service and your second treatment/service will be complimentary on your next visit. The merchant provides a voucher for the second treatment/service to be used on another visit. The complimentary treatment/service must be redeemed within the Offer validity period. Please note: gift vouchers cannot be issued for your complimentary treatment/service. The complimentary treatment/service is non-transferable.
    • The Discount Offers can be used against the service/item mentioned on the voucher in the App. The discount will apply only on normal rates/prices and cannot be used in conjunction with any other promotion, discount, special offer or voucher. These Offers would need to be presented before the service/item is purchased.
    • Please present the Offer, at the completion of the treatment/service, prior to requesting the bill. If the Offer is in the Health & Fitness section, please present it prior to the commencement of any class or activity
    • Prior booking is required please contact the Merchant with the contact information provided in the App.
  
  
  • Fashion & Retail Offers
    • There are two (2) types of offers - ‘Buy One Get One Free’ and ‘Spend This Get That’ Offers as below:
      • When redeeming the ‘Discount Offers’ from the Fashion & Retail section, you will be given the discount off on the item/service mentioned on the voucher
      • When redeeming one of the ‘Spend This Get That’ Offers, you will have to spend the amount mentioned on the Offer in order to receive the mentioned discount off your bill
    • Offers in the Fashion & Retail section are valid solely on the service/item mentioned on the voucher and cannot be used in conjunction with any other offers, promotions or discounts
    • A maximum of 4 vouchers can be redeemed per visit/bill as long as the requirements mentioned on the voucher are met.
  
  
  • Everyday Services Offers
    • There are 2 types of Offers for Everyday Services ‘Buy One Get One Free’ and ‘Spend This Get That’ Offers as below:
      • When redeeming the ‘Discount Offers’ from the Everyday Services section, you will be given the discount on the item/service mentioned on the voucher
      • When redeeming one of the ‘Spend This Get That’ Offers, you will have to spend the amount mentioned on the Offer in order to receive the mentioned discount off your bill
    • Offers in the Everyday Services section are valid solely on the service/item mentioned on the voucher and cannot be used in conjunction with any other offers, promotions or discounts
    • A maximum of 4 vouchers can be redeemed per visit/bill as long as the requirements mentioned on the voucher are met
  
  
  • Travel Offers
    • ‘Buy One Night, Get One free’ offers at over 50 selected hotels & resorts throughout GCC and Asia.
    • To redeem an offer at one of our awesome hotel partners, you have 2 options:
      • Use the e-mail icon on the hotel’s page in the app and send a booking request.
      • Call the hotel directly and advise them that you have VODAFONE ENTERTAINER 2-for-1 offer and would like to make a booking.
      • E-mail the hotel reservations team with your booking request using the VODAFONE ENTERTAINER 2-for-1 offer.
      • Call the hotel directly and advise them that you have VODAFONE ENTERTAINER 2-for-1 offer and would like to make a booking.
    • The hotel will give you the best available rate for your booking.
    • A maximum of 4 vouchers can be redeemed per visit/bill as long as the requirements mentioned on the voucher are met
    • Please refer to the specific Hotels Worldwide – Rules of Use to know how it works and how to book these exclusive Member hotel offers and prior to making a booking and checking in at hotel.
  
  
  • HOTEL OFFER
    • Each participating hotel provides “One Complimentary Night” Hotel Offer
    • The Hotel Offer is valid for one complimentary night when one night of equal or greater value is purchased at “Best Available Rates” (See Section 4 “HOTEL TERMS” below)
    • The Hotel Offer excludes taxes, service charges and tourism fees
    • The Hotel Offer is based on a discount off the “Best Available Rate” or “Best Flexible Rate” defined as the fully flexible “non-restricted” rate of the day quoted directly by the hotel reservations or hotel website
    • The Hotel Offer is based on a one time use for a minimum two nights consecutive stay
    • The Hotel Offer applies to the room only rate, excluding breakfast (unless otherwise specified on the Hotel Offer)
    • The Hotel offer is valid for all room categories however it may not apply to “Club or Executive” rooms, at the hotel’s discretion
    • A limit of one Hotel Offer per room booked may be used. A maximum of one night will be complimentary per room booked per stay. The lowest nightly rate quoted will qualify as the complimentary night
  
  
  • HOTEL OFFER BOOKINGS
    • The Hotel Offer is “Subject to Availability” (see Section 4 “HOTEL TERMS” below) of rooms allocated to the Vodafone Entertainer promotion at the time of booking
    • The Hotel Offer is only valid for bookings made directly by calling or emailing the hotel’s reservations desk. Vodafone Entertainer members are required to request availability of the Hotel Offer at the time of booking
    • The Hotel Offer is not valid for online bookings via the hotel website or any third party website
    • Advanced reservations must be made directly with the hotel prior to arrival. The Hotel Offer is not valid for walk-ins without a prior reservation
    • The Hotel Offer does apply to corporate, group or conference rates or travel agency bookings and may not be combined with other discount offers or programs including rates on third party travel or daily deal websites
    • This Hotel Offer may not be available during public holidays. Minimum night stays and special event or seasonal restrictions may apply
    • The Hotel Offer is valid for new bookings made in accordance with these Rules and does not apply to any existing booking where a deposit or payment has been made
    • Hotel rates are quoted in local currency or as specified by the hotel
    • The Hotel Offer does not include air travel, hotel transfers or other inclusions unless otherwise specified on the Hotel Offer
    • All bookings are subject to the standard payment and cancellation policies (see Section 3 “HOTEL POLICIES” below)
    • To redeem the Hotel Offer, the Vodafone Entertainer mobile application digital of the Hotel Offer must be presented at the hotel reception at the time of check in
    • The Hotel Offer is valid for travel up to 30 December of the year indicated on the Offer, unless otherwise specified.
  
  
  • HOTEL POLICIES
    • All bookings are subject to the applicable hotel’s standard reservations, payment and cancellation policies. Before finalising your reservation, please review the hotel’s policy on advance deposits, cancellations and late arrival guarantees. The Vodafone Entertainer will not accept any responsibility for each hotel’s management policies.
  
  
  • HOTEL TERMS
    • What is “Subject to Availability”?
      The Hotel Offers are “Subject to Availability” of rooms at the discounted rate allocated to this promotion at the time of booking at each hotel. When this allocation of rooms is filled, the Hotel Offer may then no longer be available to Vodafone Entertainer members, even if the hotel still has rooms available to bthe hotel offer’s availabilityck availability of the Hotel Offer with hotel reservations at the time of booking.
    • Public Holidays / Seasonal Restrictions
    • The Hotel Offers may not be available during public holiday periods including Eid holidays in GCC destinations. Some hotels may also have minimum night stay requirement for all bookings, or specific block-out dates during special event or peak seasonal periods. This requirement may also apply to the Hotel Offers. Please check with the hotel prior to making a booking.
  
  
  • HOTEL CUSTOMER SERVICE Middle East (Head Office): +971 4 427 9575 or email travel@theentertainerme.com Asia: +65 6221 1935 or email travel@theentertainerasia.com Africa: + 27 21 276 1761 Europe: + 44 203 826 5700
  
  
  • Monthly Offers
    • Monthly Offers change every month and are often for items and services different to the main offers. The validity is marked on the Offer however, we reserve the right to remove Monthly Offers at any time and cannot be held responsible if a Monthly Offer is discontinued prior to the end of the validity period.
    • Monthly Offers do not deplete after use and can be used multiple times during the validity period; however, the use is restricted to 4 times per account, per merchant, per day
    • Monthly Offers are subject to the standard Rules of Use
  
  
  • Exclusion Days
    • Offers can be used seven (7) days a week, excluding the following days and any other public holidays as announced by the State of Qatar (subject to Merchant discretion):
      • 24 December
      • 25 December
      • 31 December
      • 1 January
      • Eid Al Fitr
      • Eid Al Adha
      • 14 February
      • National Day
      • National Sports Day (Qatar)
    • Please note that a limited number of outlets may be closed over the summer, Ramadan and other selected religious holidays. We cannot be held responsible if an outlet is temporarily or permanently closed during the Offer validity period.
  
  
  • General
    • The barter, trade, sale, purchase or transfer for compensation of this product or any of its Offers or contents by any person or entity, including but not limited to travel services, travel providers, and distributors of the product or any of its Offers, is strictly prohibited, unless expressly authorised by the Vodafone Qatar P.Q.S.C and its affiliates, subsidiaries, subcontractors and suppliers including but not limited to the ENTERTAINER group of companies (“Vodafone Qatar”).
    • The product and its Offers and other content are intended for the non- profit use of the individual purchaser of the Offers.
    • The use of the product or any of its Offers for advertising purposes is strictly prohibited.
    • Any use of the Offers in violation of these Rules will render the Offers void, and the Vodafone Qatar s will avail itself of any and all legal remedies available to it. Offers may not be reproduced and are void where prohibited or restricted by law.
    • Vodafone Qatar will not be responsible for the closing down or refusal of any Merchant to accept the Offers; however, we will use reasonable efforts to rectify the situation, to the extent possible.
    • Vodafone Qatar will not be responsible in the event that acts of God, fire casualties, illness, injury or other force majeure events beyond its control, prevent you from using any Offer.
    • These terms and conditions are and shall be subject to the Laws of Qatar and courts in Qatar shall have the sole jurisdiction to settle any matter.

• Starting 1st May 2024 till 21st July 2024 the Night Data will be available on Combo100 and Combo150 products

Combo QR 100 – Permanent Product

• Vodafone Prepaid customers who recharge with Combo QR 100 product will get benefits as per the below table:

  QR	Local data	Local Minutes	Endless Internet Speed	Validity
  100	16 GB	360 Minutes	256 Kbps	30-days



• Customers get above benefits upon recharge of Combo QR 100.
• Combo QR 100 is available on MyVodafone app, Vodafone website (Vodafone.qa), Vodafone stores, and/or at any Vodafone authorised retail outlets.
• Combo QR 100 is available on E-Top up & E-Voucher channels in Vodafone stores and Vodafone authorised retailers.
• The benefits are added automatically upon recharge.

Combo QR 100 – Night Data Promotion

• Starting from 1st May 2024 till 21st July 2024, customers who recharge with Combo100 will get additional 6 GB of Night Data
• Extra 6 GB Night Data will be valid from 10 pm till 4 am.
• Customers will get the extra benefit automatically upon recharge with Combo QR 100.

Combo QR 150 – Permanent Product

• Vodafone Prepaid customers who recharge with Combo QR 150 product will get benefits as per the below table:

  QR	Local data	Local Minutes	Endless Internet Speed	Validity
  150	24 GB	750 Minutes	512 Kbps	30-days



• Customers get above benefits upon recharge of Combo QR 150.
• Combo QR 150 is available on MyVodafone app, Vodafone website (Vodafone.qa), Vodafone stores, and/or at any Vodafone authorised retail outlets.
• Combo QR 150 is available on E-Top up & E-Voucher channels in Vodafone stores and Vodafone authorised retailers.
• The benefits are added automatically upon recharge.

Combo QR 150 – Night Data Promotion

• Starting from 1st May 2024 till 21st July 2024, customers who recharge with Combo150 will get additional 6 GB of Night Data
• Extra 6 GB Night Data will be valid from 10 pm till 4 am.
• Customers will get the extra benefit automatically upon recharge with Combo QR 150.

• The following products are available on QR15 denomination.
  • Combo 15
  • Flex 15
  • Credit 15
  • International 15
  • Data 15

Combo QR15

• This is a new standard Prepay recharge offers.
• This new Prepay recharge offer is called Combo QR 15
• Vodafone Prepaid customers who recharge with Combo QR 15 product will get benefits as per below table:

  QR	Local data	Local Minutes	International Minutes (1)	Validity
  15	1 GB	60 Minutes	*5 Int’l mins + bonus mins	10-days



• International Minutes

  *5 International Minutes to the countries below
  Egypt	Saudi Arabia
  India	U.A.E.
  Philippines	Bangladesh
  Sri Lanka	Nepal
  Thailand	Sudan
  Bahrain	Indonesia
  Pakistan	Türkiye

   

  +

  Bonus to 5 countries
  Country	Bonus minutes
  India	18 mins
  Pakistan	10 mins
  Bangladesh	10 mins
  Philippines	10 mins to Philippines globe
  Indonesia	5 mins

• Customers get above benefits upon recharge of Combo QR15
• Combo QR15 is available on My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
• Combo QR 15 is available on E-Top up & E-Voucher channel in Vodafone store and Vodafone authorised retailers.
• The benefits are added automatically on recharge.
• Vodafone’s standard Prepaid T&C apply.

Credit QR15

• This is a new standard Prepay recharge offers.
• This new Prepay recharge is called Credit QR 15
• Vodafone Prepaid customers who recharge with Credit QR 15 product will get benefits as per below table:

  QR	Credit Balance	Validity
  15	15	180-days

• Customers get above benefits upon recharge of Credit QR15
• Credit QR15 is available on My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
• Credit QR 15 is available on E-Top up & E-Voucher channel in Vodafone store and Vodafone authorised retailers.
• The benefits are added automatically on recharge.
• Vodafone’s standard Prepaid T&C apply.

Data QR15

• This is a new standard Prepay recharge offers.
• This new Prepay recharge is called Data QR 15
• Vodafone Prepaid customers who recharge with Data QR 15 product will get benefits as per below table:

  QR	Local Data	Validity
  15	1.5 GB	5-days

• Customers get above benefits upon recharge of Data QR15
• Data QR15 is available on My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
• Data QR 15 is available on E-Top up & E-Voucher channel in Vodafone store and Vodafone authorised retailers.
• The benefits are added automatically on recharge.
• Vodafone’s standard Prepaid T&C apply.

Flex QR15

• This is a new standard Prepay recharge offers.
• This new Prepay recharge is called Flex QR 15
• Vodafone Prepaid customers who recharge with Flex QR 15 product will get benefits as per below table:

  QR	Flex	Bonus Data	Validity of Flex	Validity of Bonus Data
  15	110	400 MB	5 Days	5 Days

• Customers get above benefits upon recharge of Flex QR15
• Flex QR15 is available on My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
• Flex QR 15 is available on E-Top up & E-Voucher channel in Vodafone store and Vodafone authorised retailers.
• The benefits are added automatically on recharge.
• Vodafone’s standard Prepaid T&C apply.

International QR15

• This is a new standard Prepay recharge offers.
• This new Prepay recharge is called ICC QR 15
• Vodafone Prepaid customers who recharge with ICC QR 15 product will get benefits as follows.
  28 Minutes to 14 countries (Egypt, India, Philippines, Sri Lanka, Thailand, Pakistan, Saudi Arabia, U.A.E., Bangladesh, Bahrain, Turkey, Indonesia, Nepal, and Sudan)
  Bonus Minutes as listed Below:
  • India – 140 Mins
  • Pakistan – 70 Mins
  • Bangladesh – 70 Mins
  • Philippines Globe – 70 Min
  • Indonesia – 45 Mins
  • All International minutes are valid for 14 days.
• Customers get above benefits upon recharge of International QR15
• International QR15 is available on My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
• International QR 15 is available on E-Top up & E-Voucher channel in Vodafone store and Vodafone authorised retailers.
• The benefits are added automatically on recharge.
• Vodafone’s standard Prepaid T&C apply.