Need help understanding more about eSIMs? Find lots of useful information here with the most frequently asked questions about eSIMs. To learn how to get an eSIM, click here. Or you can download your new eSIM fast and for free through the MyVodafone app here.

1. What is eSIM?

eSIM is a digital SIM card embedded already in certain smartphones that support the eSIM technology.  With an eSIM customers can activate their plan and connect to the network without a physical SIM card.

2. Is eSIM available on all smartphones?

eSIM is available in the below smartphones:

Manufacturer Model
Apple iPhone XS
Apple iPhone XS Max
Apple iPhone 11
Apple iPhone 11 Pro
Apple iPhone 11 Pro Max
Apple iPhone SE(2020)
Apple iPhone 12 Mini
Apple iPhone 12
Apple iPhone 12 Pro
Apple iPhone 12 Pro Max
Apple iPhone 13 Mini
Apple iPhone 13
Apple iPhone 13 Pro
Apple iPhone 13 Pro Max
Apple iPhone SE(2022)
Apple iPhone 14
Apple iPhone 14 Plus
Apple iPhone 14 Pro
Apple iPhone 14 Pro Max
Google Pixel 3
Google Pixel 3a
Google Pixel 4
Google Pixel 4a
Google Pixel 5
Google Pixel 6
Google Pixel 6a
Google Pixel 6 Pro
Google Pixel 7
Google Pixel 7 Pro
Motorola Razr 2019
Motorola Razr 5G
Samsung Galaxy A54
Samsung Galaxy Z Flip
Samsung Galaxy Z Flip 5G
Samsung Galaxy Z Flip3 5G
Samsung Galaxy Z Flip4
Samsung Galaxy Fold
Samsung Galaxy Z Fold2 5G
Samsung Galaxy Z Fold3 5G
Samsung Galaxy Z Fold4
Samsung Galaxy S20
Samsung Galaxy S20+ 5g
Samsung Galaxy S20+ Ultra
Samsung Galaxy S20+ Ultra 5G
Samsung Galaxy S21
Samsung Galaxy S21+ 5G
Samsung Galaxy S21 Ultra 5G
Samsung Galaxy S21
Samsung Galaxy S22
Samsung Galaxy S22+
Samsung Galaxy S22 Ultra
Samsung Galaxy Note 20 Ultra 5G
Samsung Galaxy Note 20
Samsung Galaxy S23
Samsung Galaxy S23+
Samsung Galaxy S23 Ultra
Oppo Find X3 Pro
Oppo Reno 5A
Oppo Find X5
Oppo Find X5 Pro
Sony Xperia 10 III Lite
Sony Xperia 10 IV
Sony Xperia 1 IV
Sony Xperia 5 IV
Honor Magic 4 Pro
Xiaomi 12T Pro
Xiaomi 13
Xiaomi 13 Lite
Xiaomi 13 Pro

3. What are the steps to activate eSIM?

You can activate eSIM instantily through My Vodafone App. Please ensure you have your eSIM compatible device with you.

You can follow the steps here https://www.vodafone.qa/buynow

4. What is the price of the eSIM?

Currently the eSIM is free of charge and available on all active Vodafone plans. If you are the owner of an eSIM compatible device but not a Vodafone customer, you can get an eSIM by simply activating a Vodafone plan today subject to availability of QR Codes cards. 

5. Can I have more than one active eSIM on my device at the same time?

No. However, each eSIM can save up to 10 different profiles but you can only use one profile at a time. 

6. I scanned my QR code several times but it’s not working- why?

If you mistakenly scan your QR code more than 10 times without downloading your profile, then your eSIM will be faulty. To fix this you will have to visit a Vodafone retail store and request for an eSIM swap.

7. Can I personalise my Network Name with eSIM?

No. Existing customers that are able to customize their Network Name will lose this feature if they swap to an eSIM.