Frequently Asked Questions

My Vodafone App is a mobile application launched by Vodafone Qatar. It is available for Android and iOS (Apple) smartphones bringing great features and giving more control to customers to check their balance, usage, offers, pay and recharge, network information and chat with customer care! With the My Vodafone App, managing your Mobile account is just a few taps away!

If you have an Android or iOS device just visit the following link to install My Vodafone App:   for free.

You can do a lot of exciting things with the My Vodafone App such as:

- Check and control your balance
- Check your data, calls and SMS features
- Pay your bill (mobile and fixed lines)
- Pay your friends and family’s bill (mobile and fixed lines)
- Recharge with data and credit (available for all Prepaid customers)
- Get Exclusive offers
- Review Help and FAQ
- Obtain Network information
- Live chat with our customer care specialists 24/7

Anyone who has an Android or iOS device can download and use the My Vodafone App. You don’t have to be a Vodafone customer, however, you will be able to see additional functionality and access additional functions only if used through your Vodafone number such as knowing your account details if you plug in Vodafone Qatar SIM.

Yes, you can use My Vodafone App but based on your plan and access level set by your Company.

Standard Data charges apply while downloading and using My Vodafone App.

Yes, you can. If you don’t have Vodafone Qatar SIM or you’re connected with WiFi, you can still use the basic functions. Standard roaming data charge will apply if the My Vodafone App is being used with a Vodafone Qatar SIM.

Yes you can! You can access a lot of features even without being a Vodafone Qatar customer such as Paying a Bill, Recharging a Vodafone number, viewing offers and chatting with our teams.

My Vodafone App has a hassle free innovative login system. You don’t have to memorize login user name and password anymore. Your Vodafone Qatar SIM is your Login credentials!  If you are using the My Vodafone App on WiFi, once in a while you will be prompted to disconnect WiFi and connect to Vodafone Qatar network in order to re-authenticate.

You can see your line type (Prepaid or Postpaid) along with your number!

We accept majority of all the credit cards such as MasterCard and Visa. However, for security purpose we don’t accept some credit cards issued by certain countries.

No, we currently only accept credit cards but we are still working on accepting debit card payments.

Yes, you can. If you are a Vodafone customer you will be prompted to disconnect WiFi during the first use login in order to authenticate your credentials. After the first authentication you can continue using the My Vodafone App under WiFi for a specific time period.  A re-authentication will be required if you exceed a specific time period of using the My Vodafone App on WiFi.

In case you are not a Vodafone customer or if you are using the app only on WiFi, you will still be able to access specific functions of the app such as bill payments, recharge and much more. However, you won’t be able to see your Vodafone account information and active products.

1. What types of bill payment are supported in My Vodafone App?

Currently there are 3 types of payments under the Bill Payment menu:

- My Bill (only for logged in Vodafone Customers)

- Retrieving a bill and Pay: Accessible by anyone but you have to manually enter a valid Vodafone number or account number of mobile or fixed along with the respective QID or Passport number.

* Quick Payment: Accessible by anyone but you have to insert a valid Vodafone number and the respective amount to be paid provided the minimum amount is QR 50

2. Can I pay my Fixed line monthly bill through the My Vodafone App?

Yes, you can pay a Vodafone Fixed bill through the function “Retrieve a bill and pay”

3. I paid my bill through My Vodafone App, but it isn’t updated. What shall I do?

If the payment is successful you will see the updated billing information after a few minutes. If you have seen the page confirming payment is successful and still the payment is not updated, please contact us in via Chat or email.

4. Can I pay the bill of another Vodafone customer?

Yes, you can pay the bill for another Vodafone customer through My Vodafone through “Quick Pay” or “Retrieve a bill and Pay”

5. I’m a Prepaid customer, can I pay a Postpaid bill?

Yes you can pay for a Vodafone Postpaid number (mobile or fixed) through “Retrieve a bill and pay” or “Quick Pay” options.

6. I’m an Enterprise customer. Why is “My Bill” not available?

In case of Enterprise Customers, your company may have blocked this feature and therefore this option is unavailable.

7. I’m a new Vodafone customer. Why is “My Bill” not available?

“My Bill” will be unlocked after your first bill is generated.

8. Why did my Bill Payment fail?

There are multiple reasons that Bill payment can fail. If you received a response that the Bank declined your card, then you need to check with your bank. If you get any other response feel free to log in to chat or email us.

No, Vodafone Qatar or My Vodafone App does not store any of your credit card details. The entire payment process of Bill Payment and Recharge are done through the Bank.

Try to uninstall My Vodafone App and then re-install it. If the problem still persists please send us the details via chat or email and include the following information - Handset name and model, OS version and the time when the App crashed.

You need to disable your WiFi and use data connection to login. Standard roaming data charges will apply.

For security reasons, after using My Vodafone App for a certain time period you will need to re-authenticate by connecting to the Vodafone Qatar 3G/4G network. You must disconnect from WiFi in order to be able to re-authenticate.

“My Balance” page is the summary of  your calling minutes, data, roaming minutes, SMS  etc. currently left in your Vodafone Qatar number.

1. What types of recharges are supported in the My Vodafone App?

You can recharge Credit and Data which are applicable to your plan.

 

2. Can I recharge any Vodafone number?

You can recharge Vodafone numbers that are eligible to receive a recharge.

 

3. I recharged credit through the My Vodafone App, but I didn’t receive the credit. What shall I do?

The Credit/ Data recharge should reflect immediately. If not please retry after couple of minutes. If it is not updated, please contact us with the reference number which is automatically generated and visible on the page.

 

4. Although I recharged data through the My Vodafone App, I don’t see it in Home or My Balance.

The Credit/ Data recharge should reflect immediately. If it is not updated please contact us with the reference number.

 

5. Can I recharge the line of another Vodafone Prepaid customer?

Yes you can recharge any Vodafone Prepaid customer’s number through the My Vodafone App.  Just select the “Recharge Credit and Data” from the menu.

 

6. I‘m a Postpaid customer. Can I recharge my number?

If your plan allows recharge, then you can recharge through My Vodafone App.

 

7. I’m a Postpaid customer; can I recharge another Prepaid number?

Yes you can! Just select the “Recharge Credit and Data” from the menu.

 

8. I’m an Enterprise customer. Can I use Recharge to add Credit or Data on my line?

Yes you can, based on eligibility of your current Plan.

 

9. I’m a new Vodafone customer. Why can’t I recharge my number?

For new Vodafone Customers it may take some time to reflect your contact details in the system. Please contact us via chat or email with details.

 

10. Why did my recharge fail?

There are multiple reasons that a recharge can fail. Please check the response reason which should tell you why the recharge failed. If you are not satisfied, you can contact us via chat or email with details.

You can use My Vodafone App even your line is deactivated. However, there will be no account details or custom offers.

Yes you can! Even better, you can know how much to pay and pay it through My Vodafone App on the spot.

Vodafone shall reasonably ensure that all your details are secure and safe from malicious use.

You can deactivate the Push notifications by:

iOS users you need to go to Settings - Notifications. 

Android (depending on your Handset and OS version) you will see Notifications option under Settings.

You can deactivate location services by:

iOS just go to Settings - Privacy - Location Services and deactivate it.

Android users you need go to Settings - Privacy - Location and disable it.

You can use My Vodafone App with any internet connectivity. However, you will get additional details if you use it from Vodafone Qatar 3G or 4G.

“You are getting this message because the number you’re using to log in to the My Vodafone is not matching the Contact number you provided us during your registration with Vodafone.

In order to be able to see your bill details under My Bill, please use the Live Chat option from the app menu to contact us and request for your Contact number to be updated.”