Where can I trade in my device?
You can do the trade in at select Vodafone Qatar retail stores such as:
Villaggio Mall
Mall of Qatar
Landmark
City Centre
Doha Festival City
Place Vendome
Al Kharatiyat
Al Wakra
Lulu D Ring
Lulu Gharaffa
Al Fourossiya
Pearl Store
Tawar Mall
Al Aziziya
Al Nasr
Gharaffa Souq
Al Meera
Which types of devices can I trade in?
Customers can trade in Phones/Smart Watches and Tablets of any brand that is in working condition (“Eligible Device”). Kindly visit the Vodafone Retail store above for more details on the same.
How many devices can I trade in at a time?
Vodafone Qatar will accept a maximum 3 (Three) devices per transaction to purchase Samsung Galaxy Fold6 and Flip6.
Can I trade in my device if it is locked to a Cloud account (iCloud/Samsung Cloud)?
No, we do not accept devices that are iCloud/Samsung Cloud locked.
Can I trade in my device if Find My iPhone / location service is Turned on?
No, Find My iPhone / location service must be turned off to be eligible for trade in service
How do I turn off Find My iPhone?
To turn off Find My iPhone on your Apple device:
Tap Settings.
Tap iCloud.
Sign in with your Apple ID, if necessary.
Turn off Find My iPhone.
What are the eligibility criteria for trade in?
To trade-in you should be 18 years and older with a valid QID. The device should belong to you and be free of any legal or commercial constraints.
Is the price of old handsets shown in the Trade-in Offer system in the store permanent?
No, the price is valid only for that day and may be subject to change the next day.
Should I bring the charger, and accessories along to trade in my old device?
Only the device is needed to complete the Trade-In. You don’t need to bring the following items – an old device box, charger, headsets, and any other accessories.
Should I produce any proof of purchase for the Old Device?
No need for Proof of Purchase, just bring the device as is.
Is my personal data safe?
Before you hand over your device to Vodafone, please ensure to back up and erase all your data from the device. This ensures that all your personal information is completely removed from your device before you Trade it in.
Should I do a factory reset of my old device before handing it over to Vodafone?
As a best practice, we advise all our customers to erase all personal data and reset the old device prior to handing it over to Vodafone.
Do you accept broken devices?
Yes. We do pay a reduced amount for devices that are in broken condition. However, we do not accept devices that are not working.
Can I get cash in return for the device trade in?
No. You can only purchase a new Samsung Galaxy Fold6 and Flip6 Device from Vodafone Qatar retail store by paying the difference in the amount if any.
Can I get my old device back if I change my mind later?
No. All Trade-Ins are final. The device can't be returned to you after you've traded it in.