1. What are the benefits of the new E-Shop delivery tracking?
With this new features, you can do the following now in My Vodafone App and Vodafone website:
Track your orders and the driver’s location on the map
Check the order details
See driver’s details (name and contact number) and call the driver through the app
Receive notification when the driver is nearby your location
Receive notification when the order delivery is completed
2. How can I track my order?
You can track your order through:
My Vodafone App by clicking on “track my order”
The website link in the order confirmation SMS & email that should be sent to you at time of completing the order.
3. When will I see the map navigation to check the driver’s location?
You will see the map navigation only after your order is assigned to the driver. When it yet to be assigned, you will see the order details only.
4. What details are required to track my order?
The QID or Passport ID that was used to place the order
The order number which is sent to your email and to your number via SMS.
5. What are the delivery hours?
Orders placed before 7 pm: order delivery will be from 9 AM to 9 PM
Orders placed after 7 pm: order will be delivered the next day.
6. How can I change the delivery time?
You can reschedule your delivery through My Vodafone App:
Click “Track My Order” & enter QID/Passport ID & order number
Click on “Reschedule Delivery” & follow the steps
You can also reschedule your delivery through the website link in the order confirmation SMS & email:
Enter your QID/Passport ID & order number
Click on “Reschedule” & follow the steps
7. How can I change the delivery location?
You can change your delivery location through My Vodafone App:
Click “Track My Order” & enter QID/Passport ID & order number
Click on “Change location” & follow the steps
You can also reschedule your delivery through the website link in the order confirmation SMS & email:
Enter your QID/Passport ID & order number
Click on “Change location” & follow the steps
8. If I placed more than one order, can I track all of them?
Yes, you can track any order as long as the QID/ Passport ID & order number are available.
9. If I placed more than one order, can I have them delivered at the same time?
You will be able to receive all orders together ONLY if you choose the same delivery slot & location at time of ordering. But you will not receive all orders together if the delivery slots or the locations are different.
10. When can I cancel the order?
You can cancel the order anytime as long as it was not delivered by clicking on “Cancel my order” on My Vodafone App or the website link in the order confirmation SMS.
11. Why I’m not able to track the order or to see the navigation on the tracking map?
Sorry to hear that! If you are having the issue in My Vodafone app: