Online Orders

Paying for your order

There are two payment choices available

1) Payment using a Credit Card:

To use this option you need a valid Credit Card that can make online transactions. If you’re not sure whether your Credit Card can make online transactions, please contact your issuing bank and ask them to activate this option for your card.

2) Payment by Cash on delivery (subject to restrictions)

You pay cash to the courier when you receive or pick up the package. This option may not be available if your order does not qualify for cash on delivery.

Other things you should know:

- You will be asked to present the credit card used for this transaction when receiving your order. This measure is only for verification purposes. No charge will be applied to the credit card.

- We accept VISA and MASTERCARD credit cards

- Debit cards are NOT currently accepted

- There is NO fee for paying with your Credit Card

- All transactions are made though a secure and encrypted HTTPS connection

Refunds

- For orders paid by Credit Card

Any purchase made on the Vodafone Online Store and paid by credit card will be refunded as credit back to the credit card used for that particular transaction. No cash, cheque or other money transfer method will be provided as a refund. Please allow 10 working days for the refund to reach your credit card.

- For cash on delivery orders

Any purchase made on the Vodafone Online Store and paid with cash on delivery will be refunded by bank transfer to the customer’s bank account. When claiming a refund the customer is required to provide a valid bank account to which Vodafone shall wire transfer the refund. Please allow 15 working days for the money to reach the bank account.

Deliveries of online orders

SIM Delivery

- New! Order a Number online and go collect it from any store immediately! No need to wait! Simply order your favorite star number & go pick it up!
Check retail store timings in find a store page.

- Home deliveries are FREE!

• Orders placed before 7 PM, will be delivered in 3 hours for Doha and 5 hours for areas outside Doha.
• All orders placed after 7 PM, will be delivered on the next day.

- After successful SIM delivery, it may take 4 hours for the SIM to start working.

- If you have any outstanding balance due, you will be required to pay the entire remaining balance before delivery time online through our website or My Vodafone App.

Device Delivery

- Home deliveries are FREE!

• Orders placed before 4 PM, will be delivered in 3 hours (for Doha) and 5 hours for areas outside Doha.
• All orders placed after 4 PM, will be delivered on the next day.

- For store pick-up, you will be able to pick up your order from the selected store at time of placing your order and based on the following times:

• Orders placed before 4 PM can be picked up on the same day (at least 3 hours after submitting the order).
• Orders placed after 4 PM can be picked up on the next day.

Check retail store timings in find a store page.

- On rare occasions, orders may take more than 1 business days for delivery. Rest assured we’ll be in touch if we encounter any obstacles and need to update you on your order status.

- If you are not present to receive or pick up your order, you can have a representative do so in your place. You will need to fill out a Letter of Authorization.

We’re here to help

Should you encounter any problem before, while, or after ordering from our Online Store please call 111 from your Vodafone mobile or call 800 7111. We will be happy to assist you.

You can also contact Customer Care by contacting us here .

Getting back your money

For refund requests that meet the criteria above Vodafone will initiate the refunds as it follows:

-For orders paid by credit card

Any purchase made on the Vodafone Online Store and paid by credit card will be refunded as credit back to the credit card used for that particular transaction. No cash, cheque or other money transfer method will be provided as a refund. Please allow 10 working days for the refund to reach your credit card.

- For orders paid cash

Any purchase made on the Vodafone Online Store and paid with cash on delivery will be refunded by bank transfer to the customer’s bank account. When claiming a refund the customer is required to provide a valid bank account to which Vodafone shall wire transfer the refund. Please allow 10 working days for the money to reach the bank account.