Help

Select a help topic

  • Instant SIM

    Instant SIM

    Consumer Portal

    Frequently Asked Questions

    1. What is the Instant SIM?

    The Instant SIM is an innovative product by Vodafone Qatar that allows customers to self-activate a new Prepaid or Postpaid connection instantly, anywhere and anytime in Qatar, without needing internet access.

    1. How does the Instant SIM work?

    To activate the Instant SIM, customers need to:

    1.      Insert the SIM into a smartphone with a camera.
    2.      Scan the QR code on the SIM pack or visit www.vodafone.qa/activate
    3.      Choose their line type: Prepaid or Postpaid.
    4.      Provide the necessary eKYC documentation (Passport for Prepaid or Qatar ID for Postpaid).
    5.      Follow the online steps to activate the SIM instantly.
    1. What makes the Instant SIM unique?

    The Instant SIM is unique because:

    - It allows customers to self-activate without needing Wi-Fi or any internet connection.

    - There’s no need to wait in queues or visit a Vodafone store.

    - Customers can choose between a Physical SIM or an eSIM.

    - It does not require a credit or debit card for activation.

    1. Do I need an internet connection to activate the Instant SIM?

    No, an internet connection is not required to activate the Instant SIM. As long as the Instant SIM is inserted in the phone and data is switched on, the process is designed to work with special dedicated data for the process of eKYC.

    1. Can I choose between a Physical SIM and an eSIM?

    Yes, customers have the option to choose between a Physical SIM and an eSIM when using the Instant SIM.

    1. What happens to the Physical Instant SIM if I choose eSIM?

    The physical SIM will no longer be valid

    1. What documents do I need to activate my Instant SIM?

    For a Prepaid connection, you will need your Passport or a valid Qatari ID. For a Postpaid connection, you will need your Qatar ID. These documents are required for the eKYC (electronic Know Your Customer) process during activation.

    1. How long does it take to activate the Instant SIM?

    The activation process is instant and can be completed within a few seconds, depending on how quickly you can follow the steps. However in case of prepaid it may take up to 2 minutes and for Postpaid activation it can take up to 15 minutes after your complete activation steps.

    1. Can I use the Instant SIM with any smartphone?

    Yes, the Instant SIM can be used with any smartphone that has a camera for scanning the QR code and supports SIM or eSIM functionality.

    1. What happens if I encounter an issue during activation?

    If you encounter any issues during activation, you can visit a Vodafone store to continue with the activation. In that case, you will be provided with a new SIM free of charge and activation will be performed by one of our sales agents.

    1. Is the Instant SIM available only in Qatar?

    Yes, the Instant SIM is currently available exclusively in Qatar, and it is the first of its kind in the GCC region.

    1. Can I activate the Instant SIM for both Prepaid and Postpaid services?

    Yes, the Instant SIM can be activated for either Prepaid or Postpaid services, depending on your preference.

    1. What are the benefits of using the Instant SIM compared to traditional SIM activation methods?

    The benefits include:

    - Instant activation without needing internet access.

    - No need to visit a store or wait in queues.

    - Flexibility to choose between a Physical SIM or an eSIM.

    - No requirement for a credit or debit card.

    - Convenience of purchasing from various retail locations or ordering online.

    1. Can I choose a number during activation

    For Prepaid activation customer is assigned automatically a free number.

    In case of postpaid, customer is can choose a Free Number or a star number which comes for free with the plan or can select a higher value star number. However in that case, customer will need to make a payment for the star number for which customer will need to connect to a WiFi network.

    1. Can I buy multiple Instant SIMs at once?

    Yes, you can purchase multiple Instant SIMs however remember you can not have more 2 postpaid and a maximum for 5 connections under your ID.

    1. Is there a validity period for the Instant SIM after purchase?

    While the SIM itself may not expire immediately, it’s recommended to activate the SIM soon after purchase to ensure it functions as intended. Specific validity terms may apply.

    1. How do I know if my activation was successful?

    After completing the activation process, you will receive a confirmation message on your smartphone, an SMS and an email indicating that your line is active and ready for use.

    1. What should I do if I lose my Instant SIM before activation?

    If you lose your Instant SIM before activation, you will need to purchase a new one. It’s essential to keep your SIM card secure until activation is complete.

    1. Can the Instant SIM be used for international roaming?

    Yes, once activated and used locally, the Instant SIM can be used for international roaming. However you may need to activate a roaming add-on after activation to use Voice and Data services.

    1. What should I do if my smartphone doesn’t support eSIM?

    If your smartphone doesn’t support eSIM, you can opt for the Physical SIM version of the Instant SIM during the activation process.

    1. Can I transfer my existing Vodafone number to an Instant SIM?

    Transferring an existing Vodafone number to an Instant SIM requires additional steps. It’s recommended to contact Vodafone customer support for detailed instructions.

    1. In case of Prepaid activation; can I recharge online after activation?

    After the activation, Vodafone gives you free data to make an online recharge and pay for it using your debit or credit card?

    1. In case of Prepaid activation; can I recharge from any retail store?

    Yes, you can Vodafone’s prepaid cards or request a digital voucher from more than 2000 locations in Qatar.

    1. Can I activate the Instant SIM on MyVodafone App

    Yes, if you already have the MyVodafone App downloaded and have internet access, you can continue with Self Activation on MyVodafone App. However, remember that you can continue your activation on Web even if you don’t have internet access.

    1. Can I recharge with any product or only selected products will work on Instant SIM

    Yes, you can recharge with any existing Prepaid recharge product. However, we do recommend 6 products as part of the activation journey which are:

    -          Combo 40

    -          Combo 65

    -          Combo 100

    -          Credit 20

    -          Combo 15

    -          Ahlan 65

    1. Is there an Offer for Postpaid customers

    Yes, customers will continue to get existing Digital offer for these Postpaid plans

    1. Can I still activate a Postpaid connection from Website?

    Yes, you can activate a Postpaid connection on eSIM or Instant SIM (if you have one) once you start the purchase journey from Vodafone website

    In case of Postpaid, customers have the option to request Home delivery of the SIMs?

    1. Can I request Home delivery of a SIM through online activation of prepaid plan?

    No, the home delivery is only available for Postpaid customers.

    1. Can I start self-activation without having an Instant SIM?

    Yes, you can visit Vodafone website or MyVodafone App to start purchasing a Prepaid or Postpaid connection. You can activate an eSIM for Prepaid or Postpaid connection or you can request home delivery of SIM for a Postpaid connection.

    1. Do I need to do anything extra to start using my Instant SIM after activation?

    Prepaid customers, will need to recharge to have the allowances to make calls or use internet. They can start receiving calls immediately.

    Postpaid customers, will need to “restart the phone” or “Switch on and Switch off airplane mode” to be able to use the line for the first time.

  • Postpaid

    Social Media

     

    1. What is the Social Media Data Allowance?

    The Social Media Data Allowance allows customers to use specific social media applications without consuming data from their main data bucket.

    2. Which social media applications are included in this allowance?

    The included social media applications are:

    • TikTok
    • Snapchat
    • WhatsApp
    • Instagram
    • Facebook[SR1] [IA2] 

    3. How does the Social Media Data Allowance work?

    When you use any of the included social media applications, data will first be deducted from your Social Media Data Allowance. If you use all the data in this allowance, further usage will consume data from your main data bucket.

    4. Is the Social Media Data Allowance available while roaming?

    No, the Social Media Data Allowance is restricted to local use only. While roaming, data usage on these social media applications will either consume your available roaming data allowance or be charged as out-of-bundle usage.

    5. What happens if I use a VPN?

    If you access the included social media applications through a VPN, the data will not be deducted from your Social Media Data Allowance. Instead, it will be consumed from your main plan's data allowances.

    6. What happens if I run out of my Social Media Data Allowance?

    Once you have used all the data in your Social Media Data Allowance, any further usage of the included social media applications will consume data from your main data bucket.

    7. Can I use the Social Media Data Allowance on other applications?

    No, the Social Media Data Allowance is specifically for TikTok, Snapchat, WhatsApp, Instagram, and Facebook. Data used on other applications will be deducted from your main data bucket.

    8. Will my Social Media Data Allowance be renewed?

    Social media allowances are permanent and will renew along with your data plan on a monthly basis.

     [SR1]Does this include Messenger app? Does this include the use of Messenger within the Facebook app?

     [IA2]No it doesn’t include Messenger app. It includes only facebook app.

    International Call Block (ICB)

    1. What is International Call Block?

      International Call Block (ICB) is the service that allows customers to block all international calls regardless of the location of the customer.

    2. How can customers enable and disable the International Call Block service?

      Customers can enable and disable International Call Block service via My Vodafone App or USSD.

    3. Can customers still make international calls if the International Call Block service is enabled?

      Yes, they still can make international calls if they have the International Call Block service enabled.

    4. Who can use this service?
      • This service is available for new Postpaid+ and Unlimited+ plans customers only
      • For Unlimited+ Platinum and Unlimited+ VIP customers, it is free of charge.
      • For Unlimited+ and Unlimited+ Premium customers, it is free of charge for the first 6 months. After 6 months, unless customers deactivate this service, they will be charged QR 10 per month.
      • For Postpaid+ customers, it’s QR 10 per month if subscribed.

    Mute

    1. What is Mute?

      Mute is a service that allows customers to block any incoming calls when enabled

    2. How can customers enable and disable Mute service?

      Customers can enable and disable Mute service via My Vodafone App or USSD

    3. Who can use this service?
      • This service is available for new Postpaid+ and Unlimited+ plans customers only
      • For Unlimited+ Platinum and Unlimited+ VIP customers, it is free of charge.
      • For Unlimited+ and Unlimited+ Premium customers, it is free of charge for the first 6 months. After 6 months, unless customers deactivate this service, they will be charged QR 10 per month.
      • For Postpaid+ customers, it’s QR 10 per month if subscribed.

  • Multi SIM

    Multi SIM

    1. What is a Multi-SIM?
    A Multi-SIM is an additional SIM card that is linked to the same MSISDN as your primary SIM. It allows you to use the same mobile number on multiple devices. Multi-Sim Data allowances will be same as your primary data allowance for example if a customer have 200GB in their primary SIM the Multi SIM will consume data from the 200GB allowance.
    FUP per Multi SIM is: 50 GB / month
    2. How many Multi-SIMs can I purchase?
    You can purchase up to 4 Multi-SIMs in addition to your primary SIM, giving you a total of 5 SIMs (1 main SIM and 4 additional Multi SIMs).
    3. What forms are available for Multi-SIMs?
    Multi SIMs are available in both physical SIM card form and eSIM form.
    4. Can I use data on all my Multi-SIMs?
    Yes, but the data usage on additional Multi-SIMs is restricted to local data only.
    6. What happens if my primary SIM is barred or terminated?
    If your primary SIM is barred or terminated, all the Multi-SIMs linked to that primary SIM will also be barred or terminated automatically.
    7. What happens if the customers downgrade from a plan with Free SIM to charged SIM?
    You will be charged for Multi-SIM, based on the plans they subscribe to
    8. Can I make calls and send texts using the Multi-SIMs?
    No, you can only use local Data on Multi-SIM
    9. Can I use my Multi-SIMs while roaming?
    Data usage on Multi-SIMs is restricted to local data only
    10. How do I Purchase/activate Multi-SIMs?
    You can purchase and activate your Multi-SIMs through Vodafone retail stores  
    11. Are there any restrictions on the devices I can use with Multi-SIMs?
    You can use Multi-SIMs in any compatible device, such as smartphones, tablets, or Laptop , if the device supports either a physical SIM or eSIM.
    12. What happens if the customers downgrade from a plan with Multi-SIM available to a plan in which Multi-SIM is not available?
    Multi-SIMs will become deactivated, so the customers will not be able to use their Multi-SIMs.
    13.  Can I share my data and voice allowance across my SIMs?
    Only the data allowance can be shared. The voice allowance will only be available on the primary SIM.
    14. How many bills will I receive for Multi-SIM? Can I have a customized bill split by SIM?
    It will be shown as an add on in the bill.

  • iPass

    iPass

    1. What is iPass?
      iPass is a membership program that unlocks fantastic benefits, including offers, deals, and other privileges. Whether you're looking for the best in ladies' experiences, family fun and entertainment, fitness, wellness, or luxurious lifestyle perks, our iPass Digital Card has you covered.
    You can choose from five unique iPass options:
    • Fitness Pass
    • Wellness Pass
    • Laha Pass
    • Entertainment Pass
    • Black Pass – This pass is exclusively available to Unlimited +Platinum and Unlimited + VIP customers.
    Simply select the iPass that suits your lifestyle and start enjoying your benefits today!
    With your iPass membership, you can enjoy handpicked benefits across Qatar, making it easy to save and access great deals and offers while exploring the best that Qatar has to offer.
    1. Can anyone buy a Pass?
    • Passes are available as Add-Ons for existing Vodafone customers.
    • New customers can purchase passes through the My Vodafone App.
    • Certain passes are bundled with new Unlimited Postpaid Plans.
    1. How can I get a Pass?
    • Log in to the My Vodafone App to see the list of available passes.
    • Select and subscribe to your chosen pass (based on plan eligibility).
    • You can view and update your pass selection through the My Vodafone App.
    1. How do I choose a Pass?
    • Vodafone Postpaid customers without a pass bundled in their plans can add passes through the My Vodafone App.
    • Postpaid customers with a pass included in their plan can log into the My Vodafone App to access it.
    • Existing Vodafone Postpaid customers must register through the My Vodafone App.
    1. How many passes can I add?
    • Customers on the Unlimited+ plan can choose 1 pass from the 4 available options.
    • Customers on the Unlimited+ Premium plan can choose 2 passes from the 4 available options.
    • Customers on the Unlimited+ Platinum plan can choose 3 passes from the 4 available (including the Black Pass).
    • Customers on the Unlimited+ VIP plan can choose 4 passes from the 4 available (including the Black Pass).
    • Additional passes can be purchased through the My Vodafone App.
    1. What can I redeem?
    • Exclusive discounts and exciting offer vouchers from various merchants, depending on your pass type.
    1. Where can I find the Passes?
    • All pass details are available in the My Vodafone App for Vodafone customers.
    1. Is there a limit to how many vouchers or discounts I can redeem at once?
    • As long as the voucher/discount is active, customers can use them. Details for each voucher/discount are visible in the app.
    1. Can I transfer my Pass?
    • No, passes cannot be transferred.
    1. Are there any restrictions on when or how I can redeem my Pass voucher?
    • Each offer used by an iPass member is subject to the iPass Rules of Use. For more details, please refer to the Pass voucher page.
    1. Do passes expire?
    • Passes are renewed as long as customers remain active on eligible Vodafone plans.
    1. Do offers change on the passes?
    • Yes, offers change from time to time. Customers can view the latest offers by checking their passes in the My Vodafone App.
    1. How do I track my passes?
    • All passes can be tracked in the My Vodafone App.
    1. How can I use a Pass benefit/offer?
    • Visit the participating outlet and speak to a staff member.
    • Share your iPass digital card number (your membership number) with the merchant staff to access the desired benefit/offer.
    1. What partners/merchants are part of iPass?
    • The list may change and can be accessed in the iPass section on My Vodafone App.
    1. If I have more than one postpaid line from Vodafone, can I subscribe to multiple passes for free?
    • Free passes depend on the type of plan each customer is subscribed to.
    • Passes are not linked to the customer's Qatar ID.
    • Additional passes are available at an extra cost.
    • Passes are tied to the plan, not the customer.

  • My Vodafone

    Recharge options using My Vodafone App Who can use My Vodafone App? Bill Payments via My Vodafone App Can the App be used if line is barred or deactivated?

    Using app over Wi-Fi

    • You can use My Vodafone App up to 5 times on Wi-Fi or up to 1 week.

    • Whatever is reached first, the app will ask you to disable Wi-Fi and re-authenticate using Vodafone Qatar 3G/4G network.

    • For security reasons you need to turn off Wi-Fi and connect to 3G/4G Vodafone Qatar network or roaming network, either after 5 times on Wi-Fi or after 1 week.

    • After authentication you can continue using the app over Wi-Fi.

    Bill details error

    Error message

    • The reason why you are seeing this message is because your number is not matching the Contact number you provided during your registration with Vodafone.

     

    • Please call our contact centre or visit the nearest store if you want to change the registered contact number in our system with your current number.

    Can't see product and Extras in homepage

    • Check if you are using the same SIM (Number) as you registered to check- in to the app. To check the number, go to menu and the number will be displayed as the “Welcome (Your Number)”.

    • Please call our contact centre or visit the nearest store if you have to change the registered contact number in our system with your current number.

    App Crash

    • Uninstall the App

    • Go to the App Store/Play Store, download and re-install the App again

    Unable to view Homepage/Available balance

    You may not be authenticated:

    • Turn off Wi-Fi data completely

    • Check if network time is the phone time

    • If using a dual sim phone, put Vodafone as SIM1, turn off SIM2 completely

  • Network

    Voice Over Wi-Fi

    1. What are the unique benefits of Voice Over Wi-Fi Calling?
      The Service is free of charge.
      Improves your coverage where cellular connections is weak.
      Crystal clear calls & high voice quality

    2. How do I set up Voice Over Wi-Fi Calling?
      Connect to a Wi-Fi network on your Wi-Fi Calling capable smartphone.
      Update your smartphone to the latest OS and switch Wi-Fi Calling “On"
      For a seamless experience you should keep both VoLTE and Wi-Fi Calling switched on

    3. Do I need to keep VoLTE switched on, to make a Wi-Fi Call?
      Yes, for a seamless experience you should keep both VoLTE and Wi-Fi Calling switched on.

    4. Are calls made over Wi-Fi Calling charged at the same rate as normal call?
      Yes, Voice Over Wi-Fi is treated exactly the same as a regular call.

    5. What are the requirements for Voice Over Wi-Fi Calling?
      Customers must have the following requirements:
      A Wi-Fi calling- smartphone
      Latest OS needs to be installed
      Wi-Fi Calling service should be switched on
      For a seamless experience you should keep both VoLTE and Wi-Fi Calling switched on

    6. What happens if Wi-Fi gets disconnected between the call?
      The call will switch over to VoLTE and there will be a seamless handover. If VoLTE is not switched on, the call will drop.

    7. What happens if I move away from the router during the call?
      As long as the Router can provide good coverage, the call will remain on Wi-Fi. If you move very far away from the router, the call will switch over to VoLTE and there will be a seamless handover. If VoLTE is not switched on, the call will drop.

    8. How do I know if the call is going through Wi-Fi?
      You can verify a Wi-Fi Call by looking for a unique symbol shown on your handset during a Wi-Fi Call. You will not see the Wi-Fi Call symbol during a normal cellular call.

    9. Will Wi-Fi Calling work on all broadband/Wi-Fi or only Vodafone broadband?
      The service is live for WIFI inside Qatar

    10. Can I use Wi-Fi Calling while roaming?
      No, the service is available only for use locally in Qatar.

    11. Can I use Wi-Fi calling for making international calls?
      Yes, Wi-Fi Calling can be used to make international calls. Regular call charges will be applied.

    12. Can I access through personal Hotspot connection?
      yes.

    13. To enable the service on iphone device
      Not available at the moment

    14. To enable the service on Huawei device.
      • Menu Icon
      • Setting
      • Mobile Networks
      • Wi-Fi Calling
      • Press the indicator to Switch WiFi calling on or off

    15. To enable the service on Samsung device.
      • Menu Icon
      • Settings
      • Connections
      • Press the indicator next to Wi-Fi calling to turn on or off
    Recharge options using My Vodafone App

    Dropped calls

    • Please make sure that your SIM is active

    • Check for your area coverage on our website or My Vodafone app.

    • Select network manually

    • Switch between 2G and 3G

    • Please try to restart your handset or try your SIM on a different handset

    • If all the above steps fail, please contact us to help you further or raise a complaint for you

    • Please keep the below details ready with you while contacting us for further troubleshooting:

    • 1. Were you able to make successful calls in this area before?
    • 2. Start date of issue
    • 3. Experiencing issues with all areas and numbers or specific only?
    • 4. Issue indoors or outdoors?

    NOTE: If you have another Vodafone SIM and it works fine in the same location, we advise you to attempt to replace your SIM at the nearest Vodafone Store as it could be a faulty SIM card.

    Indoor/Outdoor coverage issue

    • Please make sure that your SIM is active

    • Check for your area coverage on our website or My Vodafone app.

    • Select network manually

    • Switch between 2G and 3G

    • Please try to restart your handset or try your SIM on a different handset

    • If all the above steps fail, please contact us to help you further or raise a complaint for you

    • Please keep the below details ready with you while contacting us for further troubleshooting:

    • 1. Were you able to make successful calls in this area before?
    • 2. Start date of issue
    • 3. Experiencing issues with all areas and numbers or specific only?
    • 4. Issue indoors or outdoors?

    NOTE: If you have another Vodafone SIM and it works fine in the same location, we advise you to attempt to replace your SIM at the nearest Vodafone Store as it could be a faulty SIM card.

    Slow data performance issue

    • Please make sure that your SIM is active

    • Check for your area coverage on our website or My Vodafone app.

    • Select network manually

    • Switch between 2G and 3G

    • Please try to restart your handset or try your SIM on a different handset

    • If all the above steps fail, please contact us to help you further or raise a complaint for you

    • Please keep the below details ready with you while contacting us for further troubleshooting:

    • 1. Were you able to make successful calls in this area before?
    • 2. Start date of issue
    • 3. Experiencing issues with all areas and numbers or specific only?
    • 4. Issue indoors or outdoors?

    NOTE: If you have another Vodafone SIM and it works fine in the same location, we advise you to attempt to replace your SIM at the nearest Vodafone Store as it could be a faulty SIM card.

    Voice Quality issue

    • Please make sure that your SIM is active

    • Check for your area coverage on our website or My Vodafone app.

    • Select network manually

    • Switch between 2G and 3G

    • Please try to restart your handset or try your SIM on a different handset

    • If all the above steps fail, please contact us to help you further or raise a complaint for you

    • Please keep the below details ready with you while contacting us for further troubleshooting:

    • 1. Were you able to make successful calls in this area before?
    • 2. Start date of issue
    • 3. Experiencing issues with all areas and numbers or specific only?
    • 4. Issue indoors or outdoors?

    NOTE: If you have another Vodafone SIM and it works fine in the same location, we advise you to attempt to replace your SIM at the nearest Vodafone Store as it could be a faulty SIM card.

    Manual Settings

    Apple iPhone: 5, 5s, 6, 6s, 6 Plus, 6s Plus, 7
    • Press Settings
    • Press Mobile
    • Press Mobile Data Network
    • Enter APN: web.vodafone.com.qa
    • Press "APN" below "MOBILE DATA"
    • Key in web.vodafone.com.qa
    • Save settings
    • Press Mobile
    • Press Settings
    • Return to the home screen
    • Press the Home key to return to the home screen

    Samsung: Note 2, Galaxy S2, S3 & etc.

    • Press the Menu Key &Press Settings
    • Press Wireless & network
    • Press Mobile networks
    • Press Access Point Names
    • Press the Menu Key &Press New APN
    • Press Name
    • Enter: VFQ Internet
    • Press APN
    • Key in web.vodafone.com.qa
    • Press Authentication type
    • Press None
    • Press APN Type
    • Press Internet
    • Press the Menu Key &Press Save

    Samsung: Galaxy S6, S6 Edge, Note 4, Note 5 & etc.

    • Slide your finger down the display starting from the top edge of your phone
    • Press the settings icon
    • Press More networks
    • Press Mobile networks
    • Press Access Point Names
    • Create new data connection
    • Press the new data connection icon
    • Enter data connection name
    • Press Name
    • Key in Vodafone Internet and press OK
    • Enter APN: web.vodafone.com.qa
    • Press APN
    • Key in web.vodafone.com.qa and press OK
    • Enter country code
    • Press MCC
    • Key in 427 and press OK
    • Enter network code
    • Press MNC
    • Key in 02 and press OK
    • Select authentication type
    • Press Authentication type
    • Press PAP
    • Select APN type
    • Press APN type
    • Key in default and press OK
    • Select data bearer
    • Press Bearer
    • Press Unspecified
    • Save and activate data connection
    • Press the menu icon
    • Press Save
    • Press the field next to the data connection to fill in the field
    • Return to the home screen
    • Press the Home key to return to the home screen

    Nokia: Any Nokia device

    • Slide your finger down the display starting from the top edge of your phone
    • Press ALL SETTINGS
    • Press mobile+SIM
    • Press SIM settings
    • Create new data connection
    • Press the indicator next to "Manual Internet APN"
    • Enter APN: web.vodafone.com.qa
    • Press the field below "APN" and key in Vodafone Internet
    • Save data connection
    • Press the save icon
    • Return to the home screen
    • Press the home icon to return to the home screen

    Sony: Any Sony device

    • Slide two fingers down the display starting from the top edge of your phone
    • Press Settings
    • Press More...
    • Press Mobile networks
    • Press Access Point Names
    • Create new data connection
    • Press the new data connection icon
    • Enter data connection name
    • Press Name
    • Key in Vodafone Internet and press OK
    • Enter APN: web.vodafone.com.qa
    • Press APN
    • Key in web.vodafone.com.qa and press OK
    • Press OK
    • Enter country code
    • Press MCC
    • Key in 472 and press OK
    • Enter network code
    • Press MNC
    • Key in 02 and press OK
    • Select authentication type
    • Press Authentication type
    • Press PAP
    • Select APN type
    • Press APN type
    • Key in default and press OK
    • Select data bearer
    • Press Bearer
    • Press Unspecified
    • Save and activate data connection
    • Press the menu icon
    • Press Save
    • Press the field next to the data connection to fill in the field
    • Return to the home screen
    • Press the home icon to return to the home screen

    Vodafone: Any Vodafone device

    • Slide two fingers down the display starting from the top edge of your phone
    • Press the settings icon
    • Press More
    • Press Mobile networks
    • Press Access point names
    • Create new data connection
    • Press the create data connection icon
    • Enter data connection name
    • Press Name
    • Key in Vodafone Internet and press OK
    • Enter APN: web.vodafone.com.qa
    • Press APN
    • Key in web.vodafone.com.qa and press OK
    • Enter country code
    • Press MCC
    • Key in 472 and press OK
    • Enter network code
    • Press MNC
    • Key in 02 and press OK
    • Select authentication type
    • Press Authentication type
    • Press PAP
    • Select APN type
    • Press APN type
    • Key in default and press OK
    • Select data bearer
    • Press Bearer
    • Press Unspecified
    • Save and activate data connection
    • Press the menu icon
    • Press Save
    • Press the field next to the data connection to fill in the field
    • Return to the home screen
    • Press the Home key to return to the home screen

  • Billing

    Billing

    How much is my first bill?

    Click here to check your estimated first bill

    How to know my bill amount and pay it?

    You can check your bill amount & pay it through:
    1. My Vodafone App (Apple or Android)
    2. Vodafone Website
    3. Vodafone Chatbot
    4. Vodafone Self-Service Machines
    5. Banks Applications & ATM
    Click here for steps & details. 

    If your bill payment had failed, please make sure to:
    • Keep a proof of your payment always
    • You did not try to make payments through a different channel earlier
    • The number you are paying for is active
     

    Why I didn't receive my bill?

    If you can't see your bill in My Vodafone app, please note:
    • For new Vodafone Customers, “My Bill” will be unlocked after your first bill is generated.
    • Make sure you are the number owner to see your bill details
    • For Enterprise customers, your company may have blocked this feature and therefore this option is unavailable.
    If you are not receiving your monthly bill in your email, please make sure to:
    • Check if the email you provided is active. If not, please chat with us to update your billing email address.
    • Check your junk and spam folders on email.
    • Check if you have set any email management rules to save Vodafone emails in a separate folder.
    • Locate invoice attachment & right click on it. You may get an option to “Save” or “Download Attachment”.
    Note –
    • Vodafone always sends the PDF copy of your bill as an attachment in the email.
    • Ensure your smart phone or computer has Adobe PDF readerTM installed to open & read your bill.
    • Please note that some corporate email addresses block external emails.
    • You can check your bill online through our website or My Vodafone app (Apple or Android)

    Why my bill is high?

    We recommend to check your usage details instantly by downloading your bill in My Vodafone app:
    • Login to My Vodafone app
    • Click on "My Bill" in the homepage
    • Click on "Download bill"
    Your bill might be higher than usual due to:
    • A discount was applied to your number but it has expired
    • You had third party charges. Check Direct Operator Billing for more details.
    • Activated Add-ons
    Bill Limit guarantees that your bill amount doesn’t exceed your desired level. On top of your Monthly Bill, this amount limits:
    • Purchase of Add-Ons and Extras
    • Purchase of Value Added Services
    • Extra usage out of plan benefits
    To learn more, please visit Bill Limit page

  • Short Codes

    *100# How can I check my Account Ballance?

    Activate or Deactivate ring Back Tone

    • Please try to restart your handset or try your SIM on a different handset

    • Checks if you have available spend limit or credit limit

    • Make sure that the following activation or deactivation steps are followed:

    Activation Method

    • Call 195 from your mobile phone and follow the instructions to choose the song you would like to set as your Ring Back tone. (A call to 195 costs 50Dhs per minute)

    • SMS to 195: Send ACT RBT SONG CODE to 195. E.g. ACT RBT 111222 (An SMS to 195 is free of cost)

    • Press * when you listen to a song that you like while waiting for your friend to pick up the phone, this is applicable if your friend is a Vodafone customer

    Note: If you have already set a song earlier and then pressed the * key or sent an SMS for copying a song, your song set for all callers will be replaced with a new song.

    Deactivation Method

    • Deactivate this service by sending an SMS with the letters “DCT” to 195 and service will be deactivated

    • Customers can also call 195 and follow the instructions on how to deactivate Caller Tunes

    • Calls to 195 costs 50Dhs/Minute

    • SMS to 195 is free

    • Restart handset and try to activate/deactivate

    Not Able to use *100#

    • Please note that this option is not for Mobile Broadband customers

    • Check if the number is active on Vodafone network (able to use data, calls & SMS)

    • Check Notification number registered with us is the same as your current number. If Not, Please call our contact centre or visit the nearest store to change the registered contact number in our system with your current number. If correct, proceed with the below steps.

    • Restart handset and switch network mode of the handset:

    iOS:

    Go to Settings > Cellular > Cellular Data Options > Voice & Data

    Select other network mode (4G/3G/2G) in which you are not currently connected. There may be different network modes available depending on where you are.

    ANDROID:

    Go to Settings > Mobile Networks > Network Mode

    Select other network mode [WCDMA only, GSM only, WCDMA/GSM (auto connect), LTE/WCDMA/GSM (auto connect)] in which you are not currently connected.

    • Restart handset

    • If all the above steps fail, please contact us to help you further or raise a complaint for you

    Unable to activate or deactivate Voice Mail

    • Please try to restart your handset or try your SIM on a different handset

    • Voicemail service is pre-activated for all Vodafone customers

    • Please make sure that you have followed the below steps:

       1. To activate dial ##002# from your mobile phone to switch it back on. OR *100# (follow the Vodafone menu; Select “My Settings”, then “Setup voicemail and missed call preference”)
       2. To deactivate Voicemail simply dial **004*141# from your mobile phone. You can also activate or deactivate it through *100# (Select “My Settings”, then “Setup voicemail and missed call preference”)

    • Try the different methods mentioned above

    • Restart handset

    • If all the above steps fail, please contact us and we will help you further or raise a complaint for you

    Not able to deactivate Add-on Offer

    • Please try to restart your handset or try your SIM on a different handset

    • Please ensure that you have used the correct Short Code

    • Make sure that your number is not barred

    • Check your spend limit

    • Check your outstanding balance and credit limit as having less credit limit than the add-on cost will prevent you from activating the add-on

    • Please note: Some products can be activated from the Short Code Menu if you are the primary account holder. If you are not the authorised person of your account and you are trying to activate the add-on, system will not allow as per current rules

    • If all the above steps fail, please contact us and we will help you further or raise a complaint for you

    Unable to activate/deactivate offers/products using a Short Code

    • Please try to restart your handset or try your SIM on a different handset

    • Verify the deactivation short code used

    • Check if you have enough SMS balance to deactivate the short code

    NOTE: Deactivation cost if FREE however, you need to have remaining balance

    • Restart handset and try to deactivate again

    • If all the above steps fail, please contact us and we will help you further or raise a complaint for you

    Unable to activate Metrash

    • Verify phone model you are using to register to Metrash. NOTE: iOS, Android and BlackBerry OS are supported; however, Windows OS are currently not supported

    • Verify the version of Metrash customer wants to register to.

    NOTE: Metrash1 is by default a part of Metrash2 Service

    • Make sure that QID expiration date is updated

    • Make sure that the Mobile number that you used to register for the Metrash2 Service is under your Qatari ID

    • Check if you have any recent provisioning or Transfer Of Number orders

    NOTE: If you have a new connection or Transfer of Ownership then you have to wait for a week to be able to register for Metrash.

    • For any queries, comments or any problems relating to Metrash2 Application contact email: Info@moi.gov.qa /Support centre No: 2342000. (24/7 working)

    • If all the above steps fail, please contact us and we will help you further or raise a complaint for you

  • Roaming

    Daily Passport Pack

    1. What is Vodafone Daily Passport?
      Vodafone Daily Passport is a roaming product that offers customers 500 MB of roaming data and 30 roaming minutes in more than 175 countries for just 35 QR.

    2. Which countries are covered under Vodafone Daily Passport?
      Vodafone Daily Passport covers more than 175 countries worldwide.

    3. How much data and Minutes do I get with Vodafone Daily Passport?
      With Vodafone Daily Passport, you get 500 MB of roaming data and 30 roaming minutes to make calls while traveling abroad.

    4. How long is Vodafone Daily Passport valid for?
      Vodafone Daily Passport is valid for one day.

    5. Can I use Vodafone Daily Passport multiple times a day?
      Yes, you can activate Vodafone Daily Passport multiple times in a day if needed.

    6. How do I activate Vodafone Daily Passport?
      You can activate Vodafone Daily Passport by dialing *110*35# for postpaid, *200*35# for prepaid and following the prompts, Vodafone Qatar mobile app or through E-top up.

    7. Will unused data and minutes be carried over to the next day?
      No, unused data and minutes will not be carried over to the next day.

    8. How can I check if my destination is covered by Daily Passport?
      Daily Passport covers more than 175 countries worldwide! You may check them by clicking Vodafone Qatar | Explore our Global coverage | vodafone.qa

    9. Is there a way to check my remaining data and minutes while using Vodafone Daily Passport?
      Yes, you can check your remaining data and minutes by dialing *129# or through our mobile app.

    10. What happens if I exceed the 500 MB data or 30 minutes talk time limit?
      If you exceed the 500 MB data or 30 minutes talk time limit, standard roaming rates will apply. You will receive notifications when you are nearing your limit to help you manage your usage.

    11. Is Vodafone Daily Passport available for prepaid and postpaid customers?
      Vodafone Daily Passport is available for both prepaid and postpaid customers.

    12. Is Daily Passport renewable?
      Daily Passport is a one-time purchase product and cannot be auto renewed. However, you can activate it multiple times during your travels to continue enjoying its benefits.
    Frequently asked by our roamers Unlimited 5G plans roaming data Vodafone Passport Pack (postpaid) Vodafone Passport Card (prepaid) Roaming with Red Plans Inflight Data Standard rates

  • Calls

    Cannot make Local/International Calls

    • Please check:

    1. If you have enough balance to make calls
    2. For any recent plan modification requests
    3. Cancel all network barring on your phone

    • Please try to restart your handset or try your SIM on a different handset

    NOTE: if your handset is from outside Qatar, it might be locked to another service provider and should be unlocked by the other service provider.

    • If all the above steps fail, please contact us to help you further or raise a complaint for you

    • Please keep the below details ready with you while contacting us for further troubleshooting:

    1. Issue with local, international calls or both.
    2. Date/Time of issue
    3. Frequency of problem
    4. Issue with all numbers or specific numbers only
    5. Any error message when making calls
    6. Type of complaint (dropped call, number unreachable)
    7. Location when trying to make the call
    8. Recipient details (Location, B-Number)
    9. Timestamp of the recent failed call attempt
    DEACTIVATING CLIR (Calling Line Identification Restriction)
    1. For Samsung (Android Ver 5.0 and above): Settings--Applications--Phone--More Settings--Show My Caller ID--Network Default
    2. For Samsung (Android Ver 5.0 and below): Settings—Call Settings—Additional Settings-- Show My Caller ID--Network Default
    3. For Other Android Phone: Open Phone—Settings—Disable Caller ID by Google.
    4. For iPhones: dial *#31# and CLIR will automatically be deactivated.

    Cannot receive Local/International Calls

    • Please check:

       1. Cancel all call diversions
       2. Check for offline mode status on the handset
       3. Select network manually 
       4. Switch network between 2G and 3G
       5. Cancel all network barring on your phone

    • Please try to restart your handset or try your SIM on a different handset

    NOTE: If you recently came back to Qatar and the SIM card is not being connected to Vodafone Qatar network, you might not be able to receive calls. In this Case: search for the available networks manually and choose Vodafone Qatar, SIM will be connected again to the home network and you will be able to receive calls normally.

    • If all the above steps fail, please contact us to help you further or raise a complaint for you

    • Please keep the below details ready with you while contacting us for further troubleshooting:

       1. Issue with local, international calls or both.
       2. Date/Time of issue
       3. Frequency of problem
       4. Issue with all numbers or specific numbers only
       5. Any error message when making calls
       6. Type of complaint (dropped call, number unreachable)
       7. Location when trying to make the call
       8. Recipient details (Location, B-Number)
       9. Timestamp of the recent failed call attempt
    DEACTIVATING CLIR (Calling Line Identification Restriction)

    1. For Samsung (Android Ver 5.0 and above): Settings--Applications--Phone--More Settings--Show My Caller ID--Network Default

    2. For Samsung (Android Ver 5.0 and below): Settings—Call Settings—Additional Settings-- Show My Caller ID--Network Default
    3. For Other Android Phone: Open Phone—Settings—Disable Caller ID by Google.
    4. For iPhones: dial *#31# and CLIR will automatically be deactivated.

    Cannot receive calls - voicemail/call diverts activated troubleshooting

    • If there is a voice mail greeting active on your phone, use code (**004*121#)

    • Check diversions from the handset and cancel all diversions

    • Please try to restart your handset or try your SIM on a different handset

    • If all the above steps fail, please contact us to help you further or raise a complaint for you

    • Please keep the below details ready with you while contacting us for further troubleshooting:

       1. Receiving messages from 121?
       2. Switched the voicemail off before through the deactivation code or by using *100#?

  • SMS

    Cannot send local and international SMS

    • Please check:

    1. Country and access code are being entered correctly
    2. Your number is not barred
    3. You have available balance
    4. You try 00 and + format
    5. You enter number manually and not select from phonebook
    6. (+97477922222) MCN-Message Centre Number in use
    7. “Reply via Same Centre” is selected to NO
    8. Messages are sent via ‘’TXT’’
    9. Message validity to be set to the “maximum time”
    10. To select network manually
    11. To switch network mode to GSM

    • Please try to restart your handset or try your SIM on a different handset

    • If all the above steps fail, please contact us to help you further or raise a complaint for you

    • Please keep the below details ready with you while contacting us for further troubleshooting:

    1. Error message upon sending the SMS
    2. Ever been able to send local/INTL TXT before from current handset/SIM
    3. If you are facing any other network issues, e.g. making calls
    4. If unable to send SMS to all numbers or specific number only

    Cannot receive local and international SMS

    • Please check:

    1. If you are able to send an SMS to yourself
    2. Your number is not barred
    3. Check if the international provider – from which the customer is supposed to receive an SMS has an agreement with Vodafone Qatar.
    4. (+97477922222) MCN-Message Centre Number in use
    5. “Reply via Same Centre” is selected to NO
    6. Messages are sent via ‘’TXT’’
    7. Message validity to be set to the “maximum time”
    8. To select network manually
    9. To switch network mode to GSM

    • Please try to restart your handset or try your SIM on a different handset

    NOTE: In case you are unable to receive text from only one particular (local) number and able to receive from all other numbers, advise the sender of SMS to check the service from his end as the issue could be at the sender’s end.

    • If all the above steps fail, please contact us to help you further or raise a complaint for you

    • Please keep the below details ready with you while contacting us for further troubleshooting:

    1. Have you received SMS from same number before?
    2. Are you experiencing other issues(Calls/MMS/Data)
    3. Having trouble receiving SMS from other local and international numbers or just a specific znumber?
    4. Can you send an SMS to the same destination, where you can’t receive an SMS from?

    Balance SMS not received through *129#

    • Please try to restart your handset or try your SIM on a different handset

    • Switch network mode of the handset:

    iOS:

    Go to Settings > Cellular > Cellular Data Options > Voice & Data

    Select other network mode (4G/3G/2G) in which you are not currently connected. There may be different network modes available depending on where you are.

    ANDROID:

    Go to Settings > Mobile Networks > Network Mode

    Select other network mode [WCDMA only, GSM only, WCDMA/GSM (auto connect), LTE/WCDMA/GSM (auto connect)] in which you are not currently connected.

    • Dial *129# or *100# again

    • If all the above steps fail, please contact us to help you further or raise a complaint for you

    • Please keep the below details ready with you while contacting us for further troubleshooting:

    1. Issue with receiving balance SMS via *129#, *100# or both
    2. Issue start date/time
    3. Able to receive normal SMS?
    4. Handset manufacturer and model

    Balance SMS not received through *130#

    • Please try to restart your handset or try your SIM on a different handset

    • Switch network mode of the handset:

    iOS:

    Go to Settings > Cellular > Cellular Data Options > Voice & Data

    Select other network mode (4G/3G/2G) in which you are not currently connected. There may be different network modes available depending on where you are.

    ANDROID:

    Go to Settings > Mobile Networks > Network Mode

    Select other network mode [WCDMA only, GSM only, WCDMA/GSM (auto connect), LTE/WCDMA/GSM (auto connect)] in which you are not currently connected.

    • Dial *130# again;

    • If all the above steps fail, please contact us to help you further or raise a complaint for you

    • Please keep the below details ready with you while contacting us for further troubleshooting:

    1. Active Connect plans
    2. Issue start date/time
    3. Able to receive normal SMS?
    4. Handset manufacturer and model

  • Data and Internet

    Internet Weekly Pack 125 Superfast Broadband

  • Plans

    Post Paid

    1. How can I subscribe to the new plan?

    Customers can easily subscribe to any of our new plans by visiting our website at www.vodafone.qa or by visiting one of our stores.

     
    2. What is the Fair Usage Policy (FUP) for Unlimited Data?
    • Post-paid Essential: Customers will receive the first 12 GB at full 5G speed, followed by unlimited data at a speed of 128 Kbps.
    • Post-paid Extra: Customers will receive the first 24 GB at full 5G speed, followed by unlimited data at a speed of 512 Kbps.
    • Unlimited: Customers will receive the first 50 GB at full 5G speed, followed by unlimited data at a speed of 10 Mbps. The Fair Usage Policy for the 10 Mbps data is set at 450 GB.
    • Unlimited Premium: Customers will enjoy 200 GB at full 5G speed, followed by unlimited data at a speed of 15 Mbps. The Fair Usage Policy for the 15 Mbps data is set at 500 GB.
    • Unlimited VIP: Customers will have 500 GB at full 5G speed, followed by unlimited data at a speed of 15 Mbps. The Fair Usage Policy for the 15 Mbps data is set at 500 GB.


    3. What is the Fair Usage Policy (FUP) for Unlimited GCC Roaming?

    The Fair Usage Policy for Unlimited GCC Roaming Data is 50 GB per month, and for Unlimited GCC Roaming Voice is 1000 minutes per month.

     
    4. Which countries are considered part of the GCC?

    The countries considered part of the GCC are Saudi Arabia, UAE, Kuwait, Bahrain, and Oman.

     
    5. How can I check my usage?

    Customers can check their plan balance by using the Vodafone Qatar app.

     
    6. What is the value of the free Star number?
    • The Post-paid Essential plan includes a free Star number valued at QR 1,500.
    • The Post-paid Extra plan includes a free Star number valued at QR 2,500.
    • The Unlimited plan includes a free Star number valued at QR 5,000.
    • The Unlimited Premium plan includes a free Star number valued at QR 10,000.
    • The Unlimited VIP plan includes a free Star number valued at QR 20,000.

    Please note that all Star numbers on post-paid plans come with a 12-month lock period.

     
    7. What is the Fair Usage Policy (FUP) for Inflight Roaming? And which plans include Inflight Roaming?
    • The Unlimited Premium plan includes Inflight Roaming of 15 GB.
    • The Unlimited VIP plan includes Inflight Roaming of 100 GB.
     
    8. How can I add my Qatar Airways membership to receive my Avios?

    Customers can add their Qatar Airways membership number through the Vodafone Qatar app. Once added, customers will start receiving monthly Avios points.

     
    9. How can I verify if the country I am visiting is covered in my plan?

    To determine the countries covered by your plan, customers can refer to the comprehensive list available on our official website: Vodafone Qatar | Explore our Global coverage | vodafone.qa.

     
    10. I am currently on the previous plan. How can I switch to the new plans?

    Customers can easily upgrade their plan by using the Vodafone app, contacting our call centre, or visiting one of our Vodafone stores.

     

    Combo QR100

    1.What is the Combo QR 100 recharge?

    This is a recharge offer for Prepaid customers.

     
    2.What are the benefits of the Combo QR 100 recharge?
    Price (QR) Local Data (GB) Local Minutes (Mins) Endless Internet (Kbps) Validity (Days)
    100 16 360 256 30 Days
    3. How can I get the Combo QR 100 recharge?
    • Combo QR100 is available on My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
    • Combo QR 100 is available on E-Top up & Evoucher channel in Vodafone store and Vodafone authorised retailers. It is also applicable to paper Recharge.
    • The benefits are added automatically on recharge.


    4. Who will get the Combo QR 100 recharge?

    Combo QR 100 recharge is available to all prepaid customers.

     
    5. Will the 16GB Monthly local data rollover?

    Yes, 16GB monthly data will rollover to the next month if you buy the same recharge within validity.

     
    6. What happens when I deplete my 16GB local data?

    You will enjoy endless internet at a reduced speed of 256kbps.

     
    7. Will the 360 Monthly Local Mins rollover?

    Yes, 360 Monthly Mins will rollover to the next month if you buy the same recharge within validity.

     
    8. What happens when I deplete my 360 local Mins?

    You will be charged the standard applicable prepaid rack rates for local calls.

     
    9. How will I check my balance?

    Simply Dial *129# or Track your usage from https://mva.qa/deeplink/USAGE

     

    New Postpaid Mobile Broadband Plans

    1.What are the available postpaid Mobile Broadband plans?

    We offer the following postpaid Mobile Broadband plans:

    • Mobile Wi Fi 110 Plan
    • Mobile Wi-Fi 150 Plan
    • Mobile Wi Fi 300 Plan

    New Unlimited Mobile Wi-Fi plans added are:

    • Data SIM Unlimited
    • Data SIM Unlimited Premium
     
    2.What is the cost of the Data SIM Unlimited plan?

    The Data SIM Unlimited plan is priced at QR 299 per month.

     
    3.What is the cost of the Data SIM Unlimited Premium plan?

    The Data SIM Unlimited Premium plan is priced at QR 399 per month.

     
    4.Is there an upfront payment required for the plans?

    Yes, a one-month upfront payment of the monthly rental is required for both plans.

     
    5.What is the Fair Usage Policy (FUP) for local data on both plans?
    • Data SIM Unlimited plan: Unlimited local data with a Fair Usage Policy of 300 GB at full speed, 200 GB at speed of 1 Mbps after that unlimited data at speed of @ 1Mbps.
    • Data SIM Unlimited Premium plan: Unlimited local data with a Fair Usage Policy of 300 GB at full speed, 200 GB at speed of 20 Mbps after that unlimited data at speed of @ 1Mbps.


    6.What is the Fair Usage Policy (FUP) for GCC data roaming on the Data SIM Unlimited Premium plan?

    Data SIM Unlimited Premium plan offers Unlimited GCC data roaming with a Fair Usage Policy of 50 GB.

     
    7.What non-telecom benefit is included with each plan?
    • Data SIM Unlimited plan includes Normal Valet parking.
    • Data SIM Unlimited Premium plan includes VIP valet parking.
     
    8.Is there a "Park My Number" service available?

    The “Park My Number" service is not available with these plans, nor is "Star Number" service.

     
    9.Can I upgrade or downgrade my plan?

    Yes, you can upgrade or downgrade your plan after 3 months of activation.

     
    10.What is the default bill limit for these plans?

    The default bill limit for these plans is set to QR 0.

     
    11.Can I terminate my plan at any time?

    Customers have the option to terminate their plan after 3 months of activation.

     
    Post-paid Extra Data & Extra Mins FAQ Refer A Friend Red Weekly Flex Prepaid International Add-ons Philippines Promotions India Rate for Prepaid 25Dhs/min Local Calling Rate Easy Donations How to switch from Prepaid to Postpaid? What are Daily Offers?

  • Recharge

    New QR 15 Recharge Denomination

    1. Combo QR15
      QR Local data Local Minutes International Minutes (1) Validity
      15 1 GB 60 Minutes *5 Int’l mins + bonus mins 10-days
       
      *5 International Minutes to the countries below
      Egypt Saudi Arabia
      India U.A.E.
      Philippines Bangladesh
      Sri Lanka Nepal
      Thailand Sudan
      Bahrain Indonesia
      Pakistan Türkiye
       

      +

      Bonus to 5 countries
      Country Bonus minutes
      India 18 mins
      Pakistan 10 mins
      Bangladesh 10 mins
      Philippines 10 mins to Philippines globe
      Indonesia 5 mins

    2. Credit QR15
      QR Credit Balance Validity
      15 15 180-days

    3. Data QR15
      QR Local Data Validity
      15 1.5 GB 5-days

    4. Flex QR15
      QR Flex Bonus Data Validity of Flex Validity of Bonus Data
      15 110 400 MB 5 Days 5 Days

    5. International QR15
      28 Minutes to 14 countries (Egypt, India, Philippines, Sri Lanka, Thailand, Pakistan, Saudi Arabia, U.A.E., Bangladesh, Bahrain, Turkey, Indonesia, Nepal, and Sudan)
      Bonus Minutes as listed Below:
      • India – 140 Mins
      • Pakistan – 70 Mins
      • Bangladesh – 70 Mins
      • Philippines Globe – 70 Min
      • Indonesia – 45 Mins
      • All International minutes are valid for 14 days.

    6. Who are these products for?
      These products are for Prepaid customers.

    7. Where can I buy QR15 products?
      QR 15 recharges can be purchased from all Vodafone channels (Vodafone website, My Vodafone App, from Vodafone stores and any Vodafone authorised retailers).

    8. Can I call any international destination/country with my Combo 15 international minutes?
      International minutes coming with Combo 15 can be used to call only below countries:
      *5 International Minutes to the countries below Bonus to 5 countries
      Egypt, India, Philippines, Sri Lanka, Thailand, Pakistan, Saudi Arabia, U.A.E., Bangladesh, Bahrain, Turkey, Indonesia, Nepal, and Sudan India (18 mins bonus), Pakistan (10 mins bonus), Bangladesh (10 mins bonus), Philippines (10 mins bonus to Philippines globe), Indonesia (5 mins bonus)

    Launch of Night Data on Combo100 and Combo150

    1. What is Combo 100?
      Combo 100 is a recharge product that gives the following benefits
      QR Local data Local Minutes Endless Internet Speed Validity Night Data - Promo
      100 16 GB 360 Minutes 256 Kbps 30-days 6GB – 10pm till 4am

    2. What is Combo 150?
      Combo 150 is a recharge product that gives the following benefits
      QR Local data Local Minutes Endless Internet Speed Validity Night Data - Promo
      150 24 GB 750 Minutes 512 Kbps 30-days 6GB – 10pm till 4am

    3. Where can I buy Combo100 and Combo150?
      This product is available on My Vodafone App, Vodafone Website, on ETop up channel in Vodafone store and Vodafone authorised retailers.

    4. What is 6GB Night Data on Combo100?
      Whenever a customers recharges with Combo 100 product, he gets 16GB of data which is available for 24hrs. In addition customer also gets another 6GB data which will be used from 10pm till 4am everyday. This additional 6GB data from 10pm till 4am is Night data. In total customers will have 22GBs of data available.

    5. What is 6GB Night Data on Combo150?
      Whenever a customer recharges with Combo 150 product, he gets 24GB of data which is available for 24hrs. In addition customer also gets another 6GB data which will be used from 10pm till 4am everyday. This additional 6GB data from 10pm till 4am is Night data. In total customers will have 30GBs of data available.

    6. If I use all of the night data available, can I still use the 16GB 24hrs data on Combo100?
      Yes, you will be able to use the 16GB 24hrs data during nighttime as well i.e 10pm to 4am.

    7. If I use all of the night data available, can I still use the 24GB 24hrs data on Combo150?
      Yes, you will be able to use the 24GB 24hrs data during nighttime as well i.e 10pm to 4am.

    8. Can I use the 6GB of night data during daytime?
      No, night data can only be used from 10pm till 4am

    9. Is 6GB Night data a permanent feature of Combo100 and Combo150 products
      The 6GB night data is not a permanent feature.

    10. What is the duration of the Night Data Promo
      Night data promo will run from 1st May 2024 till 21st July 2024.

    Combo QR40

    1. What is Combo 40?
      Combo 40 is a recharge product that gives the following benefits
      QR Local data Local Minutes Endless Internet Speed International Minutes (1) Validity Night Data
      40 3 GB 150 Minutes 128 Kbps *10 Int’l mins + bonus mins 30-days 3GB – 10pm till 4am

    2. Can I call any international destination/country with my international minutes?
      International minutes coming with these offers can be used to call only below countries:
      *10 International Minutes to the countries below Bonus to 6 countries
      Egypt, India, Philippines, Sri Lanka, Thailand, Pakistan, Saudi Arabia, U.A.E., Bangladesh, Bahrain, Turkey, Indonesia, Nepal, and Sudan India (45 mins bonus), Pakistan (25 mins bonus), Nepal (15 mins bonus), Bangladesh (25 mins bonus), Philippines (25 mins bonus to Philippines globe), Indonesia (16 mins bonus)

    3. Where can I buy Combo40?
      This product is available on My Vodafone App, Vodafone Website, on ETop up channel in Vodafone store and Vodafone authorised retailers.

    4. What is 3GB Night Data?
      Whenever you recharge with Combo 40 product, he gets 3GB of data which is available for 24hrs. In addition customer also gets another 3GB data which will be used from 10pm till 4am everyday. This additional 3GB data from 10pm till 4am is Night data. In total customers will have 6GBs of data available.

    5. If I use all of the night data available, can I still use the 3GB 24hrs data?
      Yes, you will be able to use the 3GB 24hrs data during nighttime as well i.e 10pm to 4am.

    6. If I use all of the 3GB 24hrs data, can I use the 3GB of night data during daytime?
      No, night data can only be used from 10pm till 4am

    7. Is 3GB Night data a permanent feature of Combo-40 product
      The 3GB night data is a promo for 3 months.

    8. What is the duration of the Night Data Promo
      Night data promo will run from 21st April 2024 till 21st July 2024.

    New Data QR 25 recharge

    New Data QR 25 recharge
    Price QR 25
    Local Data 12 GB
    Validity 3 days
     
    • Who is this product for?
      • This product is for Vodafone Prepaid customers.

    • What happens if I buy this product twice?
      • In case you purchase this product twice the benefit will add up and you will have a total of 24GB, valid for 3 days.
      • In case of multiple purchases of this product, benefit adds up and the validity of the latest purchase applies.

    • Where can I buy this product?
      • New Data QR 25 recharge can be purchased from all Vodafone channels (Vodafone website, My Vodafone App, from Vodafone stores and any Vodafone authorised retailers).

    Validity update

    1. New validity for the offers listed in the table below:
      Product Old Validity New Validity
      Credit 20 30 Days 180 Days
      Credit 30 30 Days 180 Days
      Credit 35 30 Days 180 Days
      Credit 50 30 Days 180 Days
      Credit 55 30 Days 180 Days
      Credit 60 30 Days 180 Days
      Credit 80 30 Days 180 Days
      Credit 100 30 Days 180 Days
      Credit 150 30 Days 180 Days
      Credit 200 30 Days 180 Days
      Credit 300 30 Days 180 Days
      Credit 500 30 Days 180 Days

    2. Who does this change impact?
      This change impacts Prepaid customers recharging with any of these products.

    3. What happens if I did not use my credit QR60 180 days after I bought it?
      In case you did not use your Credit QR60 180 days after the purchase date, your Credit QR60 will expire, and your Credit balance will be null.

    4. Can I extend the validity of my credit balance?
      Yes! To extend the validity of your credit balance, you must make another credit recharge as the validity of the latest recharge will apply to your entire credit balance.
      Ex.: I recharged with Credit QR10 25 days ago. This means I have 5 days left before my Credit QR10 expires given it has 30 days validity. I make another recharge of Credit QR20. My total Credit balance will be QR30 valid for 180 days starting from the day of the recharge.

    5. If I recharged with Credit QR100 before this change, my credit balance is valid for 30 days. What happens if I recharge with Credit QR50 after the change? Will I have a total credit balance of QR150 valid for 180 days as the validity of the latest recharge will apply?
      If you recharged with Credit QR100 before the change and then made another recharge of Credit QR50 after the change, the longest validity will apply to your total Credit balance.
      In case you had 10 days validity left with your Credit QR100 recharge, you will have a total credit balance of QR150 valid for 180 days as the longest validity applies.

    6. If I use my credit to purchase a 30 Days offer through balance deduction, will that extend my credit validity by another 30 days?
      In case you purchase a 30-days offer through balance deduction, the validity of your remaining credit balance will remain unchanged.
      To extend your credit validity, you must make another credit recharge within the validity of your remaining credit balance. The validity of your latest recharge will apply to the total credit balance.

    International calling card QR 20

    1. What is the International Calling Card QR 20 recharge?
      This is an international calling card recharge offer for Prepaid customers.
    2. What are the benefits of the International Calling Card (ICC) QR 20 recharge?
       
      Particular Price (QR) International Mins Validity (Days) International Destinations Country Bonus International Mins (*120#) Country Bonus International Mins Validity(Days)
      International Calling Card Recharge 20 38 30 Days International Minutes to 13 Countries - Egypt, India, Philippines, Sri Lanka, Thailand, Pakistan, Saudi Arabia, U.A.E., Bangladesh, Bahrain, Turkey, Indonesia and Sudan. Country Bonus International Mins via *120# to India (350), Nepal (30), Bangladesh (500), Pakistan (150), Philippines - globe (600), Indonesia (60), Sri Lanka (50), Kenya (30), Ethiopia (30), Eritrea (30), Ghana (30) 14 Days

    3. How can I get the International Calling Card QR 20 recharge?
      • International Calling Card QR 20 is available on My Vodafone App, Vodafone Website (Vodafone.qa), Vodafone Stores, and/or at any Vodafone authorised Retail outlets.
      • International Calling Card QR 20 is available on E-Top up & Evoucher channel in Vodafone store and Vodafone authorised retailers. It is also applicable to paper Recharge.
      • The benefits are added automatically on recharge.
    4. How can I activate the International Calling Card QR 20 recharge Country Bonus Mins?
      • Simply dial *120# and select the country.
    5. What are the applicable countries for the International Calling Card QR 20 recharge Country Bonus Mins?
      • For Country Bonus: you get: 350 Mins to India or 30 Mins to Nepal or 150 Mins to Pakistan or 500 Mins to Bangladesh or 600 Mins to Philippines (Globe) or 60 Mins to Indonesia or 50 Mins to Sri Lanka (Dialog) or 30 Mins to Kenya or 30 Mins to Ethiopia or 30 Mins to Eritrea or 30 Mins to Ghana
    6. Who will get the International Calling Card QR 20 recharge?
      International Calling Card QR 20 recharge is available to all prepaid customers.
    7. Will the 38 International Mins to 13 countries rollover?
      Yes, 38 International Mins to 13 countries will rollover to the next month if you buy the same recharge within validity.
    8. What happens when I deplete my 38 International Mins to 13 countries?
      You will be charged the standard applicable prepaid rack rates for international calls.
    9. What happens when I deplete my Country Bonus International Mins?
      You will be charged the standard applicable prepaid rack rate for international calls to the country bonus destination.
    10. What is the validity for International Calling Card QR 20 recharge 38 International Mins to 13 countries?
      The 38 international mins to 13 countries are valid for 30 days.
    11. What is the validity for International Calling Card QR 20 recharge Country Bonus Mins?
      The country bonus international mins are valid for 14 days.
    12. How will I check my balance?
      Simply Dial *129# or Track your usage from https://mva.qa/deeplink/USAGE

    Combo QR125

    1. New Combo QR 125 product benefits as per below table:
      QR Local data Local Minutes Endless Internet Speed International Minutes Validity
      125 19 GB 500 Minutes 512 Kbps *20 Int’l mins + bonus 30-days

    2. Who is this offer for (Combo QR125)?
      This recharge offer is for Vodafone Prepaid customers.

    3. Can I call any international destination/country with my international minutes? How many bonus international minutes do I get with Combo QR 125 ?
      International minutes coming with Combo QR 125 can be used to call only below countries:
      *20 International Minutes to the countries below Bonus to 7 countries
      Egypt, India, Philippines, Sri Lanka, Thailand, Pakistan, Saudi Arabia, U.A.E., Bangladesh, Bahrain, Turkey, Indonesia, Nepal, and Sudan India (75 mins bonus), Pakistan (75 mins bonus), Nepal (55 mins bonus), Bangladesh (250 mins bonus), Philippines (250 mins bonus to Philippines globe), Indonesia (30 mins bonus), Sri Lanka (25 mins bonus)

    4. Where can I buy it?
      Combo QR 125 is available on My Vodafone App, Vodafone Website, on ETop up channel in Vodafone store and Vodafone authorised retailers.

    5. What happens in case I purchase QR 5 Combo booster? Will I get more international minutes?
      In case you purchase QR 5 Combo booster within the validity of your Combo QR 125, You will get international minutes as below:
      Valid/still running Recharge International Minutes Validity
      Combo QR 125 * 20 Int’l mins + bonus 30-days

      Your international minutes will be valid for 30 days starting from the day of the purchase of QR 5 Combo booster.
      In case you do not have a valid Combo QR 125 running, “Credit QR 5” will be added to your account.

    Validity Update

    New validity for the offers listed in the table below:

     
    # Product Old Validity New Validity
    1 Credit 10 60 Days 30 Days
    2 Credit 20 60 Days 30 Days
    3 Credit 30 180 Days 30 Days
    4 Credit 35 180 Days 30 Days
    5 Credit 50 180 Days 30 Days
    6 Credit 55 180 Days 30 Days
    7 Credit 60 180 Days 30 Days
    8 Credit 80 180 Days 30 Days
    9 Credit 100 180 Days 30 Days
    10 Credit 150 180 Days 30 Days
    11 Credit 200 180 Days 30 Days
    12 Credit 300 365 Days 30 Days
    13 Credit 500 365 Days 30 Days
    14 Data 200 42 Days 30 Days

    1. Who does this change impact?  

    • This change impacts Prepaid customers recharging with any of these products.

     

    2. What happens if I did not use my credit QR60 30 days after I bought it?  

    • In case you did not use your Credit QR60 30 days after the purchase date, your Credit QR60 will expire, and your Credit balance will be null.

     

    3. Can I extend the validity of my credit balance?  

    • Yes! To extend the validity of your credit balance, you must make another credit recharge as the validity of the latest recharge will apply to your entire credit balance. Ex.: I recharged with Credit QR60 25 days ago. This means I have 5 days left before my Credit QR60 expires. I make another recharge of Credit QR10. My total Credit balance will be QR70 valid for 30 days.

     

    4. If I recharged with Credit QR100 before this change, my credit balance is valid for 180 days. What happens if I recharge with Credit QR50 after the change? Will I have a total credit balance of QR150 valid for 30 days as the validity of the latest recharge will apply?  

    • If you recharged with Credit QR100 before the change and then made another recharge of Credit QR50 after the change, the longest validity will apply to your total Credit balance. In case you had 120 days validity left with your Credit QR100 recharge, you will have a total credit balance of QR150 valid for 120 days as the longest validity applies.

     

    5. If I use my credit to purchase a 30 Days offer through balance deduction, will that extend my credit validity by another 30 days?  

    • In case you purchase a 30-days offer through balance deduction, the validity of your remaining credit balance will remain unchanged. To extend your credit validity, you must make another credit recharge within the validity of your remaining credit balance. The validity of your latest recharge will apply to the total credit balance

     

    How can I recharge my Prepaid number

  • Consumer Portal

    Consumer Portal

    Consumer Portal
    1. Can I use a business mobile number to login in the Consumer Portal?

      No, business mobile number will be redirected to the Enterprise Portal.

    2. I am Fiber/Broadband customer, and I didn't receive OTP when I tried to login, what is the issue?

      OTP will be sent to the notification number registered under your account.

    3. How will I know if the offer was added successfully?

      You will receive an SMS with the offer status (success or failed).

    4. If I want to get an offer from “other offers” section, they will be added under the number I used to login?

      “Other offers” section is design to provide you with standard offers that applies to new connection, so it will not be added under the number you used to login. However, some offers has a choice to activate it under existing connection so you can choose the number you logged in from.

  • Devices

    iPhone 15 Series and iPads 2024 Digital Promotion FAQ’s

    1. What is the promotion?
      You can get a QR100 promo code ("Code") from Vodafone Qatar through Social Media Posts or Google Ads. You can use the Code to get QR200 discount on the iPhone 15 Series and iPads 2024 ("Device") on eShop (on the Vodafone website)

    2. Can I apply the promo code multiple times in the same transaction?
      You can redeem the Code only once.

    3. How long is the promo code valid?
      The promo code is valid till 24 November 2024.

    4. Where can I redeem this offer?
      You must visit the Vodafone website and can redeem the code only on iPhone 15 Series and iPads 2024.

    5. Can I redeem this offer at the Vodafone store?
      This promo code can be redeemed only on the Vodafone website and not through any Retail or other Sales channels.

    6. Will the promo code be valid on both COD orders and credit card payment?
      Yes, the Code can be redeemed on both Cash on Delivery or credit card payments.

    7. I am unable to redeem the Code, what should I do?
      If Code is not working, you will need to raise a complaint to customer care.

    8. I am unable to buy the device of my choice using the promo code as the device is out of stock.
      Vodafone is not responsible in case stock is not available for a specific model, color or capacity of the Device.

    9. What is the Vodafone return and warranty policy with regards to orders placed using this promo code?
      Vodafone return and warranty policy apply which can be found at http://www.vodafone.qa/en/legal-and-regulatory/online-returns-and-warranty-policy.

    iPhone 15 Series Digital Promotion

    1. What is the promotion?
      You can get a QR100 promo code ("Code") from Vodafone Qatar through Social Media Posts or Google Ads. You can use the Code to get QR100 discount on the iPhone 15 series ("Device") on eShop (on the Vodafone website)

    2. Can I apply the promo code multiple times in the same transaction?
      You can redeem the Code only once.

    3. How long is the promo code valid?
      The promo code is valid till 28 September 2024.

    4. Where can I redeem this offer?
      You must visit the Vodafone website and can redeem the code only on iPhone 15 series.

    5. Can I redeem this offer at the Vodafone store?
      This promo code can be redeemed only on the Vodafone website and not through any Retail or other Sales channels.

    6. Will the promo code be valid on both COD orders and credit card payment?
      Yes, the Code can be redeemed on both Cash on Delivery or credit card payments.

    7. I am unable to redeem the Code, what should I do?
      If Code is not working, you will need to raise a complaint to customer care.

    8. I am unable to buy the device of my choice using the promo code as the device is out of stock.
      Vodafone is not responsible in case stock is not available for a specific model, color or capacity of the Device.

    9. What is the Vodafone return and warranty policy with regards to orders placed using this promo code?
      Vodafone return and warranty policy apply which can be found at https://www.vodafone.qa/en/about-us/legal-and-regulatory/policy/online-retail-stores-return-and-warranty-policy.

Reach us 24/7

IVR & Customer Care
Incoming Call Symbol for FAQs

Dial 111 or +974 77007111 to get support 24/7 in multiple languages including English, Arabic, Spanish or to speak to an advisor.

USSD

Dial *100# to get 24/7 support with information in 3 languages on Recharge, Roaming & lots more

WhatsApp us
SMS Symbol for FAQs

Reach us on our 24/7 WhatsApp number +974 70112022 to get support with your SIM activation & lots more

Flying Aeroplane Symbol that Showcase Roaming

Be prepared and informed ahead of your trip
View the latest updates for COVID19 travel & return policy to Qatar

Know more

More Information

woman talking on phone

Start or Stop a Service

Select a plan and choose activation/deactivation codes.

man staring confusedly at phone

Balance Disappearance

Is your credit finishing too quickly?

man laughing at phone

Spam & Scam

Learn how to protect your device with us.

man making a call

Prepaid Rates

Save up to 95% over the standard out of bundle with our new Smart Data Rate.

man typing on phone

Postpaid Rates

Learn more about our new Smart Data Rate which gives up to 95% savings over the standard out of bundle data rate here.

woman holding phone

Bill Manager

With Bill Manager, you will NEVER get hit with a bill shock from any Data or Roaming usage.

Self Service Machines

Bill Payment and Recharges are now even easier with our new Self Service Machines!

man holding up a phone

Credit Transfer

Now you can transfer credit to your friends and family and help them stay connected!

qatar skyline

Metrash 2

Learn how to protect your device with us.

Woman making a call

Apps Corner

Discover the best apps for your device.

Join Vodafone today!

Switch to Vodafone

Communications Regulatory Authority


Vodafone Qatar Q.S.C is a licensed telecommunications service provider and is regulated by the CRA (Communications Regulatory Authority) in terms of the Telecommunications Law No.34 of 2006 and the Applicable Regulatory Framework.

Should your concerns not be addressed by customer care within 30 calendar days from when you first contacted us, you may contact the CRA at consumervoice@cra.gov.qa , 103 From Qatar or +974 4406 9938 from overseas (No landline).